Fat Lorenzo's

Initial Business Response /* (1000, 7, 2015/07/13) */
As a small, family-owned business, we know that every customer is important to us. If our staff missed the mark with your recent delivery, we apologize.
Your desire for a full refund of $41.12 is a bit surprising to us. After you informed us...

that your delivery contained the wrong sandwiches, we did redeliver additional sandwiches at no extra charge. Later, you realized we delivered the wrong gelato flavor. So, to correct the wrong gelato flavor you received, we will gladly refund the value of the gelato ($8.09).
Since your complaint, we are reviewing our customer complaint protocols. Soon, you will be able to reach our customer service coordinator to help address concerns like yours.
We apologize for the inconvenience.
Sincerely,
The Staff at Fat's.