Fastway Freight System, Inc.

Review: They failed to deliver my total order and when I called them they told me they were to busy to look for it. Then they told me to file a claim withthe company I ordered it from, this was on 7/3/2013. Sense then I have beencalling them and Sunsetter Awning almost every day and get a differentstory ever timeDesired Settlement: I want what I ordered, and a partial refund..

Business

Response:

As a local Spokane area trucking company we deliver several hundred shipments per day in the inland NW. Most of that freight is turned to us from other national trucking companies for delivery. There are times when we receive shipments for delivery that may be damaged or on rare occasions be short (lost). In this case we spoke with [redacted] and explained that one box (awning) in the shipment had been lost and that the normal procedure would be to contact the Shipper (Sunsetter) and request that they ship a new box. (Sunsetter would then file a claim with us for the lost box.) This was explained to him several times and he admitted that Sunsetter was shipping him a new one so we do not understand the extent of his frustration. He claimed that we said that, “We were too busy to look for it” This is simply not true. We have very specific procedures in place and did a careful search for his freight without success. It is our goal to keep our customers as happy as possible when these unfortunate situations arise. Please let me know if there are any further questions or concerns.