FastSigns

have been with Chan International since June or so of Before I joined, I had no real inspiration to do anything with my lifeWhen I was younger it was often joked between my family that I should be an actor due to my high energy, tendency to make funny voices, and just ultimately related with how I like to live my lifeDespite that push as a kid, I never got into actingNot until I came across Chan InternationalI started taking classes there for acting, and it really did give me a purposeI learned under Angele [redacted] who is a successful actor in the industry for a few decades nowMore than just being taught about acting though, I was finally given a purpose, and to me that's a part of what Chan does for peopleYes it teaches you things about modeling and acting and confidence and overall personal development, but to me the most important thing it ever taught me is how to be myself and how to embrace being myselfThey have never asked me to gain a pound, lose a pound, gain muscle, be more masculine, or anything of the sortI have been embraced there as part of the family from day one, and it's because of that that I now work with Chan InternationalI have been acting for nearly two years now, yet I came away from a large competition in Vancouver that Chan is related to, Faces West, with astonishing victoryI achieved first place in all categories of acting that can be competed in, as well as claiming the top male actor of Faces West for the year of Since then I've also found some acting work here and there, but I also now teach classes at Chan International for actingThey gave me lessons I could learn from, a life I could want for myself, a job I can be proud of, and finally, they gave me a place that I can happily call homeChan has been there for me and some of my hardest times, and has given me purpose in a world that feels designed to leave us all apatheticI've never been more proud to be considered a part of the Chan family [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Hello [redacted] , We did a confirmation photo and we are in the process of repairing the damages vinyl face Unfortunately, due to the extreme weather we have been experiencing, which calls for rain throughout this week, as well as next week All of our outside installs have been delayed, this is for All our clients right now Thank you for your understanding

They trick people into paying thousands of dollars out of their pocket to become one of their models and actorsThey then bilk those who sign up for modelling and acting classes $2,of monthly payments of $500, and the models spend thousands of dollars making a portfolio with expensive camera technology, and most of them don't get any acting or modelling opportunities, and walk out the door disappointed with thousands of dollars of money down the drainThey suck you in to dishing out all that money [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/09/08) */ Good afternoon, I received a copy of the above complaint in the mailI believe it was sent to us in errorIt was addressed to Impact Vinyl Graphics which is the name of our business, but we do not have an employee named [redacted] working for us The complaint also repeatedly references Fast Sign which we are not affiliated with in any wayThe customers name does not sound familiar and we have not installed any sign panels for quite a while Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I stated I was never looking for a metal sign from anyone I have other quotes and never requested a metal sign Even the quotes are my proof because a non illuminated cabinet doesn't cost more than a illuminated cabinet This shows how dishonest Mr [redacted] is I will upload what they have done when I return to the shop I don't have it on my new phone Final Business Response / [redacted] (1000, 10, 2016/09/19) */ Please see attachment

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello ***,
We did a confirmation photo and we are in the process of repairing the damages vinyl face
Unfortunately, due to the extreme weather we have been experiencing, which calls for rain throughout this week, as well as next
week
All of our outside installs have been delayed, this is for All our clients right now
Thank you for your understanding

They trick people into paying thousands of dollars out of their pocket to become one of their models and actorsThey then bilk those who sign up for modelling and acting classes $2,of monthly payments of $500, and the models spend thousands of dollars making a portfolio with expensive camera technology, and most of them don't get any acting or modelling opportunities, and walk out the door disappointed with thousands of dollars of money down the drainThey suck you in to dishing out all that money *** *** *** *** ** ***

have been with Chan International since June or so of Before I joined, I had no real inspiration to do anything with my lifeWhen I was younger it was often joked between my family that I should be an actor due to my high energy, tendency to make funny voices, and just ultimately related with how I like to live my lifeDespite that push as a kid, I never got into actingNot until I came across Chan InternationalI started taking classes there for acting, and it really did give me a purposeI learned under Angele *** who is a successful actor in the industry for a few decades nowMore than just being taught about acting though, I was finally given a purpose, and to me that's a part of what Chan does for peopleYes it teaches you things about modeling and acting and confidence and overall personal development, but to me the most important thing it ever taught me is how to be myself and how to embrace being myselfThey have never asked me to gain a pound, lose a pound, gain muscle, be more masculine, or anything of the sortI have been embraced there as part of the family from day one, and it's because of that that I now work with Chan InternationalI have been acting for nearly two years now, yet I came away from a large competition in Vancouver that Chan is related to, Faces West, with astonishing victoryI achieved first place in all categories of acting that can be competed in, as well as claiming the top male actor of Faces West for the year of Since then I've also found some acting work here and there, but I also now teach classes at Chan International for actingThey gave me lessons I could learn from, a life I could want for myself, a job I can be proud of, and finally, they gave me a place that I can happily call homeChan has been there for me and some of my hardest times, and has given me purpose in a world that feels designed to leave us all apatheticI've never been more proud to be considered a part of the Chan family*** ***

Awesome!!! This company is doing a wonderful jobMy property looks beautiful

Wow Mary Chan and her staff are incredibleThey treat you like you are part of their familyReally am thankful to them for their dedication and professionalism it has made my son into a superstarThank you

I’ve had a great experience with *** The people are super friendly and the education they give is so important and meaningful to creat my professional careerI have learned lots about the industry in the years being with *** and continue to learn, grow and get work with ***

Initial Business Response /* (1000, 5, 2016/09/08) */
Good afternoon,
I received a copy of the above complaint in the mailI believe it was sent to us in errorIt was addressed to Impact Vinyl Graphics which is the name of our business, but we do not have an employee named *** working for us
The complaint also repeatedly references Fast Sign which we are not affiliated with in any wayThe customers name does not sound familiar and we have not installed any sign panels for quite a while
Initial Consumer Rebuttal /* (3000, 12, 2016/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I stated I was never looking for a metal sign from anyone I have other quotes and never requested a metal sign Even the quotes are my proof because a non illuminated cabinet doesn't cost more than a illuminated cabinet This shows how dishonest Mr*** is I will upload what they have done when I return to the shop I don't have it on my new phone
Final Business Response /* (1000, 10, 2016/09/19) */
Please see attachment

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello ***,
We did a confirmation photo and we are in the process of repairing the damages vinyl face
Unfortunately, due to the extreme weather we have been experiencing, which calls for rain throughout this week, as well as next
week
All of our outside installs have been delayed, this is for All our clients right now
Thank you for your understanding

Initial Business Response /* (1000, 5, 2016/09/08) */
Good afternoon,
I received a copy of the above complaint in the mail. I believe it was sent to us in error. It was addressed to Impact Vinyl Graphics which is the name of our business, but we do not have an employee named [redacted] working for us....

The complaint also repeatedly references Fast Sign which we are not affiliated with in any way. The customers name does not sound familiar and we have not installed any sign panels for quite a while.
Initial Consumer Rebuttal /* (3000, 12, 2016/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I stated I was never looking for a metal sign from anyone. I have other quotes and never requested a metal sign. Even the quotes are my proof because a non illuminated cabinet doesn't cost more than a illuminated cabinet. This shows how dishonest Mr. [redacted] is. I will upload what they have done when I return to the shop. I don't have it on my new phone.
Final Business Response /* (1000, 10, 2016/09/19) */
Please see attachment.

I signed up for service for a year....unfortunately we have to move out of state and I was told basically I have to forfeit a refund for 6 months of unnused service ?!?!?! makes no sense to me....the company isn't out anything so why is there no pro rated refund...to me...bad business!!! Very disappointed!! I would not recommend them

Complaint: [redacted]
I am rejecting this response because: Hi,I am responding to reopen this complaint,  The emails went in to my junk and I have just discovered them after being contacted by [redacted] at the Revdex.com who instructed me to respond to the email directly.  In response to the contractors information pertaining to this case.  I, [redacted], am the "ignorant and annoying person" whom they claim is not part of the contract.  In truth, it was me and my father whom they sat down with to come up with the plans and I was the person that they coordinated all of the work with. In addition it was MY money that they cashed for all work done on the garage and they are well aware of this. I am sorry that it bothers them that I am a woman and I am questioning their work and actually sticking up for myself  The reason I did not make final payment was because after contacting them with our concerns they told us that there were no problems and that I was an it, thief and liar. and that I did not know what I was talking about. I then contacted the manufacturer of the stucco whom told me that it was applied incorrectly.  I have all of this documentation.  In addition I contacted an attorney who instructed me not to pay them because if they were already this hostile with me that they probably wouldn't work with me to fix the problems anyway which they have proven to be true  At this point, because the stucco was not applied according to code, which I have had documented by a licensed state contractor and licensed architect who also stated this and other  deficiencies with the workmanship on the garage.  There is extensive cracking and discoloration on the entire structure.  This has cost me an additional $2000 in order to have the work checked out.Finally, my father [redacted] has been added to the complaint.Please let us know if you would like copies of the deficiencies of workmanship as I would be happy to oblige.
Regards,
[redacted] / [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Initial Business Response /* (1000, 5, 2015/11/03) */
Nationwide's terms and conditions are listed at the bottom of every shipper invoice/order receipt. Please see section #7 listed under the terms and conditions.
"7. Customer must inspect their vehicle top to bottom and front to back before...

signing the Bill of Lading. Signing the bill of lading at delivery without noting any damage shall be evidence of a delivery free from any damage. Any damage must be reported to our office within 24 hours of delivery. Nationwide is a broker and the customer agrees it will not hold them liable for any damages caused by the transporter. If notified within 24 hours, Nationwide will assist the customer in filing a claim against the transporter's insurance company. Nationwide reserves the right, at their sole discretion, to settle any claim with a customer subject to the customer transferring all rights to any claims to Nationwide. Customer must grant Nationwide the sole right of subrogation against all parties involved including but not limited to the transporter and/or the transporter's insurance company."
We strive very hard to treat people fairly. We ask that any damage be reported to us within 24 hours of delivery. If this is done, we will assist in handling the claim. When notified within 24 after delivery of damages, Nationwide almost always handles the claim in house and settles directly with the customer. Nationwide then asks the customer to sign over sole right of subrogation against all parties involved. This vehicle was marked delivered on 8/3. The damages were reported to us via email on 8/16 almost two weeks later. When Mr. [redacted] reported the damages, we informed him we would be unable to assist with the claim because the damages were not reported within the allotted time frame.

We understand Mr. [redacted] was out of the country and we delivered to a friend at his request. However, the customer's designated delivery agent must be responsible for adhering to the same rules as the customer. No damage was reported within 24 hours of delivery. Therefore, Nationwide will not be able to assist with the claim. Nationwide has performed as agreed upon with our terms and conditions. We regret if there are any hard feelings and will continue to strive to offer every customer a higher standard of service.
Final Business Response /* (1000, 7, 2015/11/03) */
Please see copy of customer invoice below. We ask this not be shared for all to see because it contains private information about customer. Thank You
Shipper Invoice
Date Order # Amount Due Terms
11/03/2015 XXXXXX-VY $0 Due on Receipt

Nationwide Auto Transport
P.O. Box 1205 * West Plains, MO XXXXX Salesperson: [redacted]
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Email: [redacted]@nationwidellc.com
Thank you for the opportunity to serve your automobile transport needs. Please review and complete the steps below and sign and fax together with our terms & conditions to XXX-XXX-XXXX. If you have any questions, don't hesitate to call or email us using the contact information above.
1. Shipper Information
First Name: [redacted] Company:
Last Name: [redacted] Address:
Phone 1: XXX-XXX-XXXX Address 2:
Phone 2: City:
Cell: State/Zip:
Fax: Country: United States
Email: [redacted]@gmail.com
2. Pricing and Shipping
Price Quote: $1,265
Payments Rec'd: $1,265
Total Balance: $0
Deposit Due: $0
COD Amount: $N/A
Balance Paid By Additional Shipper Pre-payment
1st Avail Date: 07/27/15
Est. Pickup Date: 07/28/15
Est. Delivery Date: 08/02/15
Ship Via: Open
Vehicle(s) Run: Yes

3. Payments Received
Payment Method: (not entered) Amount: $1,265.00 Date Received: 07/27/15
4. Transit Directives
Origin
Name: [redacted]
Company: Action [redacted]
Phone 1: XXX-XXX-XXXX
Phone 2:
Phone 3: XXX-XXX-XXXX
Address: [redacted]
Address 2:
City: [redacted]
State/Zip: AL XXXXX
Country: United States
Destination
Name: [redacted]
Company:
Phone 1: XXX-XXX-XXXX
Phone 2: XXX-XXX-XXXX Murry
Phone 3:
Address: [redacted]
Address 2:
City: Denver
State/Zip: CO XXXXX
Country: United States

Vehicle Information
Year/Make/Model Type Color Lic. Plate VIN Lot Num Tariff
2015 Audi Q5 Sedan Small Black AL ANN457 $1265.00
5. Additional Information, Instructions, and/or Conditions
XXX-XXX-XXXX
6. Terms and Conditions
1. It is understood and agreed by the Customer, known as the consignor and/or consignee, that Nationwide Auto Transport (hereinafter referred to as "Nationwide"), is a broker and is not the actual transporter.
2. Customer warrants that he or she is the registered legal owner of the vehicle, or that he or she has been duly authorized by the legal owner to enter into an agreement for transportation of the vehicle, and by his or her signature on the other side hereof, hereby authorizes Nationwide to act as the broker to arrange the transportation of the vehicle. Customer authorizes Nationwide to enter into any contract or bill of lading with a transporter for the purpose of providing the services requested by the customer. All services provided are subject to the terms and conditions herein.
3. Customer acknowledges and understands that the insurance advertised is not insurance purchased by Nationwide on Customer's behalf, but rather is insurance represented by the transporter's insurance company. Customer agrees that any transporter providing service requested of the broker shall be solely liable for any and all damages to the vehicle subject to the terms herein. Once Nationwide has obtained a transporter to provide said services, the customer releases Nationwide from any other obligations and will hold it blameless from any and all claims from damages.
4. It is the Customer's responsibility to be sure their vehicle is properly prepared for transport. It is understood and agreed upon that should the vehicle(s) contracted for pick up not comply due to any failure of the customer, customer shall be liable for any charges associated with the loading, unloading, or storing the vehicle until delivery.
5. Customer agrees that Nationwide is not responsible or liable for any claim or loss of any kind in the event the carrier obtained by Nationwide for Customer is late in picking up Customer's vehicle and/or delivering Customer's vehicle, regardless of the length of the delay. It is understood and agreed that Nationwide will not be liable for or reimburse any auto rental accruals, fees, or any other additional expenses incurred.
6. It is understood and agreed that if a carrier cannot deliver or pick up a vehicle directly to or from the customer's door due to restrictions, or inaccessibility, it is the customer's responsibility to meet the driver at a designated location.
7. Customer must inspect their vehicle top to bottom and front to back before signing the Bill of Lading. Signing the bill of lading at delivery without noting any damage shall be evidence of a delivery free from any damage. Any damage must be reported to our office within 24 hours of delivery. Nationwide is a broker and the customer agrees it will not hold them liable for any damages caused by the transporter. If notified within 24 hours, Nationwide will assist the customer in filing a claim against the transporter's insurance company. Nationwide reserves the right, at their sole discretion, to settle any claim with a customer subject to the customer transferring all rights to any claims to Nationwide. Customer must grant Nationwide the sole right of subrogation against all parties involved including but not limited to the transporter and/or the transporter's insurance company.
8. No lawsuit may be brought after two years and one day from the date when notice is given in writing to the customer that the claim in its entirety or any part of it has been disallowed.
9. This agreement shall be construed and governed in accordance with the laws of the State of Missouri and any and all actions, causes of actions or lawsuits brought by either party shall and must be brought in the applicable state court in and for Howell County, Missouri. Customer agrees that the services provided by Nationwide for Customer were solely in the State of Missouri and any and all actions conducted by Nationwide under this agreement would have been done or were done solely in the State of Missouri. Customer agrees that any judgment obtained in violation at this provision against Nationwide shall be deemed null and void. Should Nationwide be required to enforce or defend any provisions of this Agreement or be involved in any legal proceedings as Plaintiff or Defendant, Customer shall be responsible for and shall pay any and all costs and reasonable attorney's fees incurred by Nationwide.
10. In the event that any provision(s) of this Agreement shall be held invalid or unenforceable, the remaining provision(s) hereof shall remain in full force and effect. If any provision is held invalid or unenforceable in any particular circumstance, such provision shall remain in full force and in effect in all other circumstances. If any provision contained herein should be determined to be unenforceable, invalid or illegal in any respect for any reason, such provision shall be revised and/or interpreted to make enforceable to the maximum extent permitted by law.
11. This Agreement sets forth the entire agreement and understanding for the parties hereto with respect to the subject matter of this Agreement, superseding any and all prior and/or contemporaneous promises, agreements or understandings, written or oral, pertaining thereto.
12. Customer(s) represents that he/she is over the age of (18) eighteen and is otherwise permitted by law to enter into this Agreement. Customer further acknowledges that he/she has had ample opportunity to read this Agreement prior to entering into same and that he/she understands the terms and provisions of this Agreement and has voluntarily entered into same.
13. Customer may not unilaterally change any term or condition of this Agreement without the express written consent of Nationwide. If the parties do not expressly agree in writing to modification; these terms will control.
14. Customer understands and agrees that should Customer fail to execute or return this Agreement, by allowing a carrier designated by Nationwide to pick up Customer's vehicle(s), Customer expressly agrees and consents to the terms contained in this Agreement.
Customer agrees he or she will NOT hold Nationwide or the transporter liable for any of the following:
a) Acts of God including but not limited to hail, wind, tornado, hurricane, lighting, or floods.
b) Damage caused to the customer's vehicle by leaking fluids from other vehicles on the transporter or from your own vehicle. This would include but not be limited to battery acid, transmission fluid, oil, grease, or antifreeze.
c) Damage including but not limited to glass breakage or paint chips caused by road pebbles or debris.
d) Any damage to the interior of the vehicle or items left in the interior of the vehicle. (Transporter does not inspect the vehicle's interior)
e) Damage that is unnoticeable due to vehicle's dirty condition at time of loading.
f) Any mechanical damage or change in functionality to vehicle including but not limited to drive train (engine, transmission,

Review: On January 2016 I requested a quote for 20,000 door hangers from FastSigns in Santa Ana, CA. The quote was very reasonable compared to others that I had received so I went ahead and agreed on their services. I sent them through email artwork for the door hangers, the artwork clearly showed the hole where they would be punched through to be used as door hangers.

Soon after they sent me through email artwork proof for me to approve in order to start production. I noticed on the proof that they had labeled the door hangers as flyers. Through email I corrected them that these were door hangers not flyers and they said that they would fix this mistake. The second proof that they send me they were labeled as door hangers and I approved for them to start production.

I later received a call from FastSigns that they had printed the door hangers as flyers, and I told them that we no longer wanted them since that is not what we had ordered. In order to keep our business FastSigns said they would give us a credit of $216.00 bringing our total from $816 to $600 and that they will personally punch the hole themselves.

When I went to pick up the order they were not door hangers like they had promised, they never punched in the holes, artwork was poorly made and it did not resemble the artwork I had originally sent them. All the content was squished in together and the colors did not match the original artwork. We contacted them that this is not the quality of work we had expected from them and since we are unable to use them we would like a refund or a reprint of the order. They declined a refund and in order to reprint them they would charge us full amount for 20,000 door hangers. We had no further contact with them since.

When I checked my account to see the charges that they had made I noticed that they never gave us the $216.00 that they promised and appears on the receipt, instead we got charged the full amount of $816.00.Desired Settlement: $816.00