Fast Pace Health Urgent Care Clinic

Went for a tetanus shot . Got shot only. Paid 55 copay. Billed as out patient , not urgent care. 400+ dollars. Got billed another 95. Had I gone to my normal urgent care would have been copay of 55 dollars only. BEWARE!

The fast pace I went o is not on your page. I paid with credit card and they keep saying I did not,
The amount I paid was$255.00
On my visa card, they keep telling me I didn't pay.

I have visited this clinic for continuous coughing and had done some blood work. I have paid separate bill for blood work to ***. I have *** Insurance from my wife employer. So This clinic charged $983.00 for primary care visit which is not right. They sent claim to *** insurance, But insurance did not pay anything. So they did adjustment in amount of $723.75. Usually, upfront cost of visit in $99.00 even for new patient. So, I called billing department with error. They said that it is new patient charges. But this is ridiculously high charges for primary care visit. Also, they did not informed me about this charges when I visited them. Even having insurance, They bill me $259.25 which is still unacceptable. I believe that this is kind of medical scam in which clinic tried to earn money from insurance company. Also, they sent this bill to credit collection agency.
Product_Or_Service: Urgent Care clinic
Account_Number: XXXXXXX

I payed my $50 co pay which they told me was all I had to pay. I received a bill from them for $200. They billed as if they were a hospital
I was charged a $50 co pay which I payed. I received a bill from them today for an additional $200. I called them and they said that I had to pay it. I asked them how much they charged for someone who doesn't have insurance. They told me $130. I payed them a $50 co pay and my insurance company payed them $191. How is this legal. I called my insurance company and they told me that they filed the claim as it was a hospital visit. They don't even have real doctors. They only have nurse practitioners. How can this not be insurance fraud.

I was misbilled for Primary instead of Urgent Care and then turned over to collections after I called to have them refile it.
In October 2018, I went to Fast Pace Urgent Care and paid my co pay for urgent care. A month later I received a bill with a balance, when I called they stated I was billed for primary care. I explained that I should have been billed for urgent care. The woman that I spoke with stated that she would fix it. I had multiple accounts with my children and some were fixed and others weren't. Now they have turned me over to collections because of their own mistake. When I called I was told it was passed the time to refile, but this wasn't my first time calling to deal with this. I was then told that the provider would have to approve it.

The accounts in question are for *** 10/31/2015 and attached accounts are *** and *** 05/16/2005. The woman stated that she didn't have any notes of me calling in 2018, but I know that I did.

Now they have charged me and placed a mark on my credit report because of their mistake. I have paid the collection agency the $72.00 and I am requesting that they refund me the money and ensure that I am taken out of collections.

They never sent us a bill, and instead sent us straight to a collections agency, damaging our credit.
My son was taken to urgent case while on a boy scout campout. We were never billed by the urgent care, and instead they sent us straight to collections. We pay our bills, and would have paid theirs. They damaged our credit without ever giving us the right to pay our bill promptly.

My insurance paid 100%, and they will NOT reimburse me my copay. Their practice is to keep your money until it "requested", yet it's been 5 months.
I went to clinic in July. My insurance paid 100%, and they will NOT reimburse me my copay. For 3 months I'm told - you will get next week. Pls help.
I've called multiple times. I need my money.

After confirming I am owed a refund, I am now being ignored.
I have been patiently waiting for a refund since the first week of October. The discrepancies and lack of customer service has become ridiculous. I went into the Carthage office on October 2nd to be seen, only to be told that I supposedly owed TWO previous bills from April and May, and to be uncaringly misdiagnosed (as the NP was in room for less than 2 min. and hurriedly diagnosed my strep C with an allergic reaction(severe enough I went to ER that night)). My son has been in your offices off and on for the past 2.5 mths, also being misdiagnosed due to the lack of testing and concern, aside from the NP that was located in Carthage, but has recently relocated to Philadelphia, she goes above and beyond. So to say I am exhausted at the lack of compassion and bedside manners these past few months, is an understatement, only to be told I OWE money that apparently I did not.

The following "billing" timeline is as follows:

10/2/19- Told I owe 2 previous bills (which I have never received a bill for) for April and May....I pay $60 for previous bills and $25 copay for current visit
10/02/19- Call billing to inform them I have banking statements to prove that I paid a $30 Copay on 04/16/19, and I was instructed to email statement to ***@fastpacemedical.com.
10/04/19- I call back to make sure email was received as I never received any type of confirmation. Was told that it was sent to your accounting or refund department for processing and to give it until the following Friday, if it has not been received, then call back.
10/16/19- I remember that I still have not called and call back to check in to be told that they are not seeing where a refund was owed and that once Tiffany gets back in office (was at lunch) and they can figure out everything, they would call me back
10/16/19-Also, emailed Tiffany again for an update and explained refund has not been given, also that I had actually found a Fast pace receipt for 04/17/19, not sure if this is the same visit or if me and my son had a visit a day apart.
...........10/24/19 still waiting for a call back or a response from ANYONE.
10/25/19- Tired of the run around. I want something done immediately!

So, I have a $30 cash receipt for 04/17/19 for my son ***-XXXXXXX, I have a banking statement showing $30 was paid on 04/16/19, then I have the receipt where I paid the $30.00 AGAIN 10/02/19, plus another $30 for an alleged bill that was owed for May, which at this point in time is very hard to believe, as you charge the copay as soon as you check in, and I have never had to make any type of payment arrangements, as well as us being in the offices MULTIPLE times at MULTIPLE different locations from August to October and not ONE time did anyone say a bill was owed until 10/02/19.

I would like this to be resolved as soon as possible. I do not normally complain, as I know things can get busy, but the MULTIPLE co pays we have had to pay since August due to your offices misdiagnoses and us having to go to another location, or another DR to pay yet another copay to get answers to a 2 mth long illness on my son and a week long illness of myself....which was a continuous round of strep for both, has made this billing situation even more ridiculous.

I do not know what else to do after this, other than report fraudulent charges to my bank. The lack of customer service has me at a loss for words and quite frankly I am over it!

A refund has been owed to me for over 4 months.
About 4 months ago I was to get a refund for $50. They said to have mailed the check and it was returned due to not deliverable address. The address is fine and I gave them another address and they said it would be a few weeks before the check was cut again because "their accounting department wanted to make sure they wasnt out of balance" I told them that wasnt acceptable and I needed the check so they expedited it for the first time. A month later it never came I called back on 10/18/19 and they said they didn't know what happened. They expedited it AGAIN. Still no check today and with each of these I was told I would get a call back about it the next business day. Called 10/24/19 to HR they sent me to the billing manager and I got no call back within 24 hours. Reached out the next day and left messages with accounting manager and no call back. A specialist reached out to a director to have someone call me that day and noone called. I have reached out to HR this evening to make them aware of the unprofessional treatment to a patient and how hard a time it has been to have my money returned back to me

Paid cash upfront, was billed incorrectly creating an overpayment *** 50.00 have been calling billing fice to be refunded with no avail
06/11/2019 date *** service at chapel Hill ten billing error created overpayment paid with *** Visa over 240.00 have been told for 3 months being refunded and can not get manager *** accounting to return call with when to expect payment

False Diagnosis in order to administer prescription medications/antibiotics. Lack of communication from Nurse practitioner to patient.
I came in for sore throat concern. Their sign specifies Ear, Nose and Throat (ENT).I was swabbed for strep throat by their X-Ray Technologist, then he stated nurse would be in shortly. After going over my symptoms with the Nurse practitioner, she felt of my throat and looked in my throat with lighting. She then stated she could not find anything wrong. She then stated she could possibly put me on antibiotics "Just In Case" there is infection. I specifically stated I did not want to take antibiotics if there was no specific diagnosis. She states to me that is all my primary care physician would do also is start with antibiotics. She leaves the room and I immediately call my wife to update her. After my phone call with my wife, the discharge nurse comes in stating the Nurse had diagnosed me with 1. Dysphonia 2. Other nonspecific lymphadenitis. At this point I was puzzled because the Nurse had just finished stating she could not find anything wrong. When I asked the discharge nurse what these 2 description diagnosis was, she looked right at me and stated she did not know!! Now, at this point I'm frustrated and led to believe that the Nurse only gave me a diagnosis in order to prescribe medication, and to try and justify sending me a bill. So as I am stating my concerns with this discharge nurse, the attending nurse comes back in and states she is sending all of this visits paperwork to my primary care physician. The discharge nurse then looks at the attending nurse and states there is an issue. So I start to address my concerns with this nurse and she starts stating how she felt she was very clear etc and then stated she felt everything was "Justifiable". I too was in the medical field for several yrs and although I am not a doctor, I do know even taking antibiotics for the wrong thing is not healthy. I feel like I was given a diagnosis just to be able to prescribe medications. I also feel my visit was not professional and the staff present were not communicating and were not knowledgeable with diagnosis terminology.

I have made multiple attempts over the last two months to resolve a bill that was filed incorrectly.
My husband was seen on 2/3/19 and was told his insurance was in network and he paid his in network copay. We have since received bills saying his visit was out of network. I have made multiple attempts since 4/2/19 to resolve this bill that was filed incorrectly. I never received a reply with written attempt and each person I have spoken to on the phone says they will check into it and call me right back. No one ever calls back. The first time I talked to a billing representative I was told that they were in network but there had been some mistakes with credentialing in Mississippi and she would sent it back to insurance to be resubmitted correctly. The Fast Pace employee admitted it was Fast Pace's mistake. I have been following the claim online and nothing was ever resubmitted. We are now receiving a bill for $300 up from the $70 the first bill was. I keep trying to reach out to get this cleared up and no one will help me. I even called the local clinic and requested to speak to an office manager to see if he or she could get me in contact with someone who would help me and was told I was not allowed to do so. The receptionist there she would find someone to help me and call me back, she did not. This business is offering under false pretenses claiming to be in network and then sticking patients with high bills. No one will try to remedy the situation and make a simple correction to make the claim payable by insurance. I am at a lost at what else to do to remedy this situation. I should also have a claim for the same date of service and according to my insurance I do not. However, fast pace says it has been filed. So I know I will have the same issue in the near future with a bill I cannot
get help with. If this was truly a situation where insurance was not in network there would be no complaint. However, fast pace refusing to fix their mistakes by putting me off has led to this complaint.

I took my 2.5 year old daughter to FPUC on 5/10/19. We were there for a potential UTI. We were called back and the 1st nurse seemed to hate her job and wasn't patient at all as she was having a hard time making my 2 year old stop moving while she was checking her blood pressure. We ended up with a new nurse (not sure why). We were there for about 1.5 hours because we were trying to get my daughter to urinate in one of their containers and it just wasn't happening. The new nurse was awesome. She gave my daughter popsicles and was interacting with her, etc. She was awesome. We couldn't get my daughter to urinate so they were sending me home with what was needed to collect her urine... before we left I asked the nurse if the doctor was even going to look at my daughter. She went and got the doctor. I don't even know how this woman is a doctor. She was so uncomfortable about checking my daughter. I won't go into details as this is public, but I had to step in to make her actually examine my daughter. Had I not spoke up, the exam never would've happened and she never would have looked at what the actual issue was. So, we left, came home and I got my daughter to go potty in their 'hat'. I collected the urine, I took the urine to them, they saw white blood cells and put her on antibiotics and Nystatin. Here it is Tuesday (5/14) and they call me back telling me to stop the antibiotics because her urine came back as not having bacteria. They said the white blood cells could have come from anything. I asked about the Nystatin. They asked if I was wiping her with baby wipes or toilet paper. I said toilet paper and she responded that had it been baby wipes, that would've possibly been was irritated which doesn't make sense to me because we used baby wipes for her while she was in diapers (we're currently potty training). They asked me if she had a pediatrician and told me to take her there. So I wasted time and money, I don't know what's going on with my daughter and I've been giving her meds she doesn't n

Requested them not to bill my insurance, but wanted to pay self pay
I requested to use the self pay option because I was in between insurances and didn't know the date it would start for sick visits. They informed me that if the insurance didn't start I could call back when I got the bill and use the self pay option of $85. I had a major medical insurance just for major medical purposes, but had switched plans that didn't start until 11-01-18. I tried to call and take care of the bill, but they will not allow me to use the self pay. It is sad that someone who follows the laws and provides insurance for themselves are penalized and have to pay more money than the people who refuse to provide insurance for themselves. I have to pay a high monthly fee for insurance and then more for a doctors visit then someone without insurance. Knowing this is why I requested to not use my insurance.

I paid the clinic $85 for my husband care. He received no medications and provider did not examine complaints
My husband went to the location in Carthage on 2-3-18. He went in with body aches, fever, and a knot in his groin area where the leg meets the pelvis. Once there it was found his blood pressure was 160/102 in the left arm and 150/102 in the right arm. They did a flu screen and we waited approx 1 hour for the nurse Practitioner to come in. It was 6:15pm when she came in and was obviously in a hurry to leave for the day. She took less than 2 min. Looked in my husband ears nose mouth and listened to his lungs. She said flu screen was negative but they would call in Tamiflu as a precaution. Never once mentioned knot. Never examined the knot. Never felt any lymph nodes. Never mentioned the bp. I walked in the hall while she was documenting in the emr and asked if she was going to give anything for his blood pressure. She THEN looked at the chart and his bp and her face showed she had obviously missed it. She asked what he was previously on. I told her Metoprolol and another med that was a combo drug with hctz. She asked what pharmacy and I told her our usual pharmacy. She said oh they are closed now and she couldn't call. I asked what to do for the bp. She said oh he can come back Monday and be seen again. I said and pay another $85. She said yes most likely. A nurse was heard trying to get some kind of med called in and Kelly B FNP looked at her at that point and said rudely. I can't the pharmacy is closed. We left the clinic with absolutely nothing addressed. My husband is still sick and bp is still up. I am asking for a refund for the visit. I called yesterday morning and was told a regional director would call me. I waited until 4:30pm and called back and was told it could take 24 hrs to receive a call back. I have been a medical biller for 20years. I have never seen such poor care and service from a medical facility. I am beyond dissatisfied at this point. I am angry. I would like a call back to discuss refunding my debit card for the-as I feel- stolen $85. -the above was an email sent on 2-6-18. As of today I still have not received a call back. My husband was seen today at another clinic not affiliated without this company and was found to have need to have been treated on Saturday when we were seen at Fast Pace

I went there a year ago and received terrible service. I was contacted by the regional vice president of the company after leaving a terrible review.
I went there a year ago and received terrible service. I was contacted by the regional vice president of the company after leaving a terrible review on Google last time. The VP knew exactly the male doctor I was speaking of because other complaints. I thought this was over and 10 months later I received a bill from a collection agency for a remote lab where they told me I had Hep C....I didn't. I had a thyroid 4x the normal limit WHICH THEY DIDN'T CATCH even though I asked to be screened for testosterone and thyroid. I have reported the company to the Revdex.com after calling their corporate office for 4 months with the promise of a return call the has STILL NEVER HAPPENED.