Fast 'N Clean Reviews (%countItem)
Fast 'N Clean Rating
Address: 4881 Sinclair Rd, Columbus, Ohio, United States, 43229-5402
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Two major complaints: paid $34, yes $34, for a car wash, and they didn't even touch the wheels or rims! And, had merchandise stolen from me while in the restroom - no customers in the store other than me! Expect poor service and thievery.
We regret that this customer had a less than satisfactory experience with their car wash visit. We have made significant material improvements to our locations to improve the quality of our service as well as make things more convenient for our patrons. Our top of the line wash package has increased, offers many more options to improve the appearance of the vehicles. The wheels and tires are now cleaned with two sets of 'poodle brushes'. One set to clean before the final rinse and one set after to remove any residual dirt as well as add shine. We do ask all of our customers to examine their vehicles before leaving because we want all of our customers to be satisfied and we will touch up any issues they have as we want to be proud of the cars that pull away from the property. Unfortunately, we cannot address the other issue without more information.
I brought my car in for a service on Wednesday July 12th. The service was just a car wash. Although the full service I paid for was not performed do to machine being broken, car was cleaned and brought out to me and was told to check the vehicle to check if it was clean. I looked inside the car where they cleaned and immediately noticed that the passenger seat was pushed all the way to the front! I tried the power button to move the seat backwards but it would not move due to the fact that the seat is off track! I was highly upset because I knew that my seats were perfectly fine when I bought it in. I went inside to wait and whoever the person was who vacuumed the inside of my car pushed the seat forward to clean and somehow got it jammed to where the seat wont go back properly. I asked for a manager who tried to see if he could fix the issue and I let him know that he was not a mechanic and that he needs to find out who cleaned the inside of my car to get to the bottom of this. I had to get to work so manager took down my name and number claimed that their quality control manager would contact me within 48 hours to get me in contact with the people who would immediately take care of this. I didn't hear back from anyone so I went back on Friday July 14th and demanded direct contact info for the person who I was told handle the cameras of the establishment and the books for finances which was the quality control Manager Christopher . I was told that he was made aware of the situation and the manager said that he didn't know why I have not heard from him. I asked for the Owner of the establishment information and was given the runaround in contacting him. I have since then been calling and leaving messages for the quality control manager to contact me about this matter and its been now two weeks and nothing, when I was told that this would be handled as soon as possible. I went and even got an estimate of how much it would be to get repaired by the dealer. So far nothing has been done on their part in handling this. The manager acknowledge their responsibility and even told me that their workers are not supposed to move the seats without being authorized to do so by the owner, which I NEVER gave them authorization to do so. I just went in to get my car cleaned. The supervisor Jim who oversees establishment there, boss of the manager seems to want nothing to do with the situation because every time I go to look into this issue he always just directs me to the manager of the place which is who I talked to. This is not how a loyal customer, a consumer of their's is supposed to be treated! I've been going to them for years without a problem until now and this is not something that can just be ignored and not handled in a professional manner. I do not want to have to get the courts involved.
I spoke to the customer and we're working on estimates, and I should be taking action next week.
In reference to complaint ID, I've been in contact with the quality control manager in regards to this incident and was told this matter will be taken cared of. I am just waiting now for repairs to be done on my car for this issue to be fully resolved.
I was finally contacted by Christopher S the quality control manager of this establishment and in regards to this matter I was told not to worry that it would be taken cared of right away. He apologized for not reaching out any sooner on behalf of my complaint, he had to get confirmation of what happened from everyone and I was told this was the first time they could confirm that the damages were done on their property and that it was because of Cory the stationed manager there that the issue was being looked into. He was very apologetic and sympathetic to the situation and he asked for the estimate I took from the dealer on what the cost would be to fix my seat. He told me to bring the estimate by the car wash which I did that same day we spoke and then was told he would also look at some other places for estimates as well. Just like the last response he made on this website, he was going to look into estimates from other places as well, that can do repairs to the damaged seat. I was told that the responsible party or parties were let go due to being irresponsible handling property, damage and or not admitting to fault, that they were all replaced. He told me I would hear back from him no later than Monday or Tuesday about which estimate they would look into.
I got a call back that following Wednesday with an apology for not calling me the day before, that I can go with the estimate I got from the dealer and to go ahead and set up appointment for next week and that they would have the cost paid for up front so all that I had to do was bring the car there and have repairs done. I did not need to ask for a rental, the advisor at the dealer said it would have only taken a couple of hours to fix. Not that I was going to either. All I want is for the seat to get fixed. I proceeded to make contact with dealer, I spoke with the direct advisor who took estimate for me and set up appointment for Wednesday Aug, 30th at 10am. I called Christopher back right after to let him know when I would bring the car in to which he agreed would be all good to go by then. He was going to get in contact with the owner who was aware of the situation and would be the one handling finances for the repairs. I was told that they would be contacting the dealer.
I called the dealer on the 29th the day before appointment to confirm if they have everything set up for the next day and I was told by the advisor that he had not heard from anyone in regards to costs for my repairs on my vehicle. I called back manager which went to his voicemail and left a message for him to call me back to touch base on what was agreed upon and assure me that everything was good to go on my end. I waited all day and never got a call back from Christopher S about this. I even called him the day of the 30th to ask why he wasn't returning my calls on behalf of this matter and to call back and let me know if I was to go ahead and get the car taken in, but another whole day went by with not so much as a text or call back from the manager about what was going on. I had to cancel appointment with dealer because I was not going to take my car in to get fixed and not have the money to take it out once it was done! I made a third call to manager. All I get now is his voicemail. You can imagine how upset and distraught I am about this! I was told and I was assured that this issue would be resolved as of this week! Now I'm getting the same treatment as I did before in the beginning before this complaint, which is being absolutely ignored and disregarded! Its as if they have chosen to ignore the matter instead and not take responsibility at all! They have no regard whatsoever to their consumers or any professionalism or decency to handle a business matter they were at fault for, not even return calls in a timely matter in order to resolve this dispute. I am disgusted at how I am being treated by them as an individual and cannot believe that I am going through something like this! I have never dealt with such unprofessional people and I will have to take further action if this is not resolved immediately. This is NOT how you handle a situation like this.
Our owner and I have been trying to work with *** since wed morning and got a response today regarding having things paid for. Mr *** took our initial conversation seriously and ordered the part that day. He informed to owner of that today when he got back to us. He said that all parties will be notified when it arrives. We never want our customers to be dissatisfied with their service, and to us, this kind of damage is unacceptable on any level. I regret that thing were not able to be worked out in time and I was working very hard to make sure the customer was taken care of but getting things paid for was far more difficult than I ever could imagine, as our owner, myself, the dealer service department and dealer finance department were all required to make it work. We sincerely apologize for the debacle and recognize how frustrating and aggravating this must be. Once the car is fixed, I would like to make sure the repair is satisfactory and then talk to Ms. about an offer of goodwill for her trouble.
Christopher S