Fareportal Inc.

Review: I bought tickets from this website. The airline changed the flight schedule, so I cannot make my connection. They gave me an option to cancel and get a 100% refund if I do not like the alternative flight. So I took option of refund. That was on the ** of Sep 2014.They said to expect refund in one or 2 billing cycles. I called them multiple times once on the ** of Oct to check and they told me they were awaiting approval from the Airline. I called the airline [redacted]. They said its all clear from their end and I should get back the money from the agent I booked. So I got in touch with [redacted] today by phone [redacted] of Oct. I get the same story that they are awaiting confirmation from the airline. Now I had booked the similar itinerary for my husband on with a different departure date with another website priceline.com. That refund has been processed on the ** of Sep. So I dont see what is taking them over a month to refund my money. I am still hearing the same old we are waiting for the airline to process your refund. After this call I received an email saying that my refund request has been submitted. I dont know what is going on my refund request was submitted on the ** of Sep. I feel like they are just holding off on returning the money as long as they can.Desired Settlement: I want a full refund immediately.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund due to an airline schedule change.

We

would like to advise the Revdex.com that that we have submitted all

necessary information to the Airlines Reporting Corporation (ARC) who handles

airline ticket distribution who

in turn sent it to the [redacted] in order to obtain the refund she

requested in the amount of $1,865.94 (see enclosed). The request was submitted on October **, 2014,

and the airline has up to 60 days to comply and the refund will be processed

back to the original form of payment used when the reservation was

submitted.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received the refund since the day I filed the complaint.

Sincerely,

Review: I have booked flights for my dad with Cheapoair for several years now. Yesterday I got an error message that says I have an identical booking in your system and that I can’t book a flight from Quito to Cuenca on October ** at 9:55 a.m. and returning on April ** at 11:15 a.m.

This morning I called you agent at around 11:15 EST who was not able to help me at all. After a long wait I got transferred to a supervisor by the name of Armando in India who was the most arrogant person and totally unwilling to help.

1. He said that there is nothing that could be done and that the website price is wrong. He advised me that it takes about 4 hours for the website to be updated with the right price. When I advised him that this price of $123.18 Canadian has been on your website for the past week. He said he doesn’t know why and he can’t do anything about it.

2. I asked him to transfer to his supervisor. He said he can’t leave the floor to go get one.

3. When I asked him for his bosses name he said he can’t give me that.

4. When I told him that the website is saying I have an identical booking in the last 3 days and doesn’t allow me to complete my booking, he stated that there’s nothing that can be done about that.

5. I asked him to log a technical ticket to correct my issue, he said it can’t be done.Desired Settlement: I would like someone more senior to contact me about the error message that i'm receiving and for Cheapoair to honour their advertised price on their website.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In his complaint he states that

he received a message advising that our system would not allow him to book a

reservation for his father since an existing reservation was located.

Our

records indicate that on October [redacted] a reservation was submitted

for [redacted] from Quito, Ecuador to Cuenca, Ecuador departing October [redacted]

at a rate of C$121.93 (see attachment)

We

apologize for any rude or unprofessional behavior that may have been displayed

by our agents that he described in his complaint. We take our customer service seriously and do

not tolerate any such behavior by our staff.

His concerns have been submitted to senior management and appropriate

action will be taken.

We regret any confusion encountered by [redacted] and we appreciate the time and attention your

office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Review: I am a disabled student took me 9 years before I could get back in school because of my disability. I worked my [redacted] off to receive straight As graduated college and then hopped right back in to get a ba in my field. after all my hard work for years I was inducted into a academic honor society! it had finally paid off! the induction ceremony was in [redacted] on june [redacted] so my boyfriend booked tickets from june [redacted] until the [redacted]. as time got closer we checked our tickets to see what time we left Nd noticed the date was wrong!!!! we called cheapoair they wanted to charge us a extra 500 per person to change the dates!!!! we said no because we didnt pick those dates. the so called manager then rudely explained there was nothing she could do soo we would have to pay. we hung up the phone. cheapoair then proceeded to call us back and asked us ok what do u want to pay in which we said nothing because it was not our fault! she then said the only reason they called back was so we wouldnt write a bad review!!!!! I have been a customer of cheapoair for years!!!! check your records on that fact!!!! even after they messed up 2 other times I still had faith in this company and used them again! needless to say I missed the induction ceremony!!! I was in tears I still am all my hard work and I didnt even get to go!!!!! do you know how hard it is to get back out there after having health issues set your life back?!?!?!i worked sooo hard for my grades Nd you killed one of my greatest achievements!!!!! I want this fixed!!!! you took my away a piece of my life I can never get back!!!!! I will not stop until this company fixes there wrong I will write [redacted] maybe even go on the news so I can to show everyone my recordings and show uncompassionate this company is!!!!!! im still hurt I was inducted because my grades rank me in the top 10% of students in the nation!!!! do u know how hard that honor was to get!!!! and it was taken away by you sooo thanks!!!! I hope the big bosses dont have daughters!!!! cause it would be terrible if someone broke their hearts and dreams the way u crushed mine!!!!! my grades mean everything to me!!!!Desired Settlement: I would like for them to give me a refund and also whatever else they can do to right their wrong. a free trip, something to fix this matter. I have contacted them multiple times and always their going to call right away and never do. I havent spoken to anyone yet

Business

Response:

July **,

2015

RevDex.com[redacted]

RE: [redacted]/Case [redacted] Booking

Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a refund for a ticket she purchased via our online website.

On

June [redacted] or someone on her behalf went onto our

website and submitted a round trip reservation from [redacted] to

[redacted].

Enclosed is what we call our “payment page” This is what was shown to her prior to

booking the reservation. When a request

is submitted our website is designed to show travelers the least expensive

flights available between the two cities.

As you can see alternate dates were offered (see attachment 1).

She was also advised to “Please confirm

that the dates, times of flight departures and names of travelers are accurate,

tickets are non-transferable and non-assignable, name changes on tickets are

not permitted, ticket cost and service fees are non-refundable, all govt. and

our service fees and taxes are included in the total ticket cost, however, tickets mew be refunded within four hours

from the time of purchase at no coat and within twenty-four (24) hours of the

time of purchase with a fee.”

Once the reservation was confirmed a booking email was sent (see

attachment 2) which again advised that alternate dates were confirmed.

We would also like to advise the Revdex.com that [redacted] was contacted by one of our customer care supervisors. She informed our supervisor that she had traveled

on the tickets issued on the alternate dates.

We regret any confusion encountered by [redacted] but no other

refund or compensation will be offered since she elected to use the tickets

issued

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen

R[redacted]Customer

Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have all the evidence of phone calls recorded and of them saying they onky called back so I wouldnt write a bad review I also have every picture where I was put on hold for almost 45 mins. I also was double booked through your site before proving their is a problem with your site and in response I had to use the tickets as. I already had hotels booked and as I stated I did not choose those dates. this company has been very rude on [redacted] and I have witnesses to confirm this everyytime I write a review on there page they erase it . they dont want customers seing what a bad company they are if they will not correct this matter I wiould like to continuethe process and file a lawsuit and get the media involved. this. company cares nothing about their customers as I have been one for years.

ive also included pictures of how they say theyre going to get back to u and I never heard anything even after a week

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought 4 ticket from CheapOair online. Before submit the request, I checked everything was right. After I got the e-mail, I saw my name printed misspelled. I called to the company and requested to correct my last name. The customer service representative told me that is not possible, and also told that I cannot fly under that name and my ticket automatically is useless. When I asked her what can I do, she offered me to cancel old ticket and buy a new one, and because it is not refundable purchase she had to ask superior if she can get some refund for me. After a while she answered that I can get $671.90 from $1036+ tax, and also I should pay a cancellation fee $200. I thought I do not have other choice and trusted the lady because we had already scheduled our trip and I did not want to miss that trip. I accepted, and I bought a more expensive ticket for the same flight about $1260. When I spoke with friends, they suggested me to call airport and be sure that misspelled ticket was really invalid, and when I talked to someone in airport, I understood that lady who represent the ChepOair Company lied to me and cause me about $1200 damage. I called them and complained about lying me, and demand my money back. They told me they are not able to do that because Airline Company supposed to accept that and they will request in behalf of me. I called to airline and they told me they are not involved about tickets which different companies may sell. When I checked my credit card account I noticed that company charged me another $137 without discussed with me, and instead of charging one ticket price, they charge two tickets costs, and one day later they returned the second ticket amount. Their action caused me a $1000 mines on my account. I called again, and complained them that why they used my credit cart without my permission and demanded again to return my money, and also told them detailed that they lied to me, fooled me to cancel my ticket, to buy another ticket, charge me extra cancellation fee, and when my son spoke with them a little angrily, they agreed to pay $337 back which they charge me. I saw they really can pay my lost ticket fee, but they do not want. They told that I will receive my amount about 2 months later. However, they promised me to give my refund about $337 (cancellation and other charge fee) and $670 from my old ticket, but I am losing about $500 again.Desired Settlement: Please help me to settled my claim. They lied to me, cause me financial and emotional damage. They do not provide fair service and their online service to purchase tickets is fraud, the computer make purposely mistake in customer name to confuse and frustrate them. Now, I want my whole ticket money back. They promise me to refund some money, but if they return that amount, I still will lose $500. Please help me to get my rights.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that one of the names be changed since when filling out

the name information prior to submitting her reservation she entered her last

name as [redacted] (see attachment).

Prior

to submitting his reservation he was

also advised “Please confirm that the dates, times of

flight departures and names of travelers are accurate, tickets are

non-transferable and non-assignable, name changes on tickets are not permitted,

ticket cost and service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes will be subject to airline penalties and our

service fees.”

[redacted] was advised that on her behalf a refund request has been submitted to

Etihad Airlines refund department for consideration, since we are a travel

agency and we are not authorized to waive any airline policy The decision to refund all or part of the money

[redacted]s seeking will be solely up to the individual airline based on the

information provided. Please understand that this process may take up to 60 days

and the refund if granted, will be processed back to the original form of

payment used when the reservation was submitted.

We

regret any confusion or frustrations [redacted] encountered.

We

appreciate the time and attention your office and are requesting that this

complaint be closed and not counted against use since the error was made by [redacted] since she spelled her last name incorrectly prior to submitting her

reservation.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1- I did not typed my last name wrong

2- I checked everything and then submitted

3- They did not e-mail me the inquiry during 24 hours in

order to if I want to cancel it I do not have to face with problem

4- I did not want to cancel my ticket

5- Their representative lied to me that I cannot use that

ticket because airport does not allow me to fly: I checked with airport they confirm that they

would correct the misspelling because the ticket was paid by my credit card and

my name and last name was shown their clearly.

6- After their representative sold me another ticket ($200

more expensive) I checked my credit card I saw they charged me 2 tickets cost (2*1262.06)

and then they return one ticket cost next day: they used my credit card without

my permission and I have to pay extra to bank because my account was shown minus

7- The air line did not know anything about this transaction

or conversation, and the company is only responsible.

My request is the same. I want my whole ticket money back

because they lied to me, forced me to buy another ticket, and give me hard time.

In addition, they did not refund $670 yet which they promised

me (I have their e-mail to proof that).

Thank you Revdex.com Serving

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. I cannot understand how

[redacted] can state that she did not spell her name incorrectly .

In

my letter dated May *, 2014, we supplied what we call our “Payment Page” (see

attachment 1). This is what is shown to the customer after they have chosen an

itinerary from the options offered to them. As you can see when [redacted] entered her

last name as [redacted].

We

also requested to “Please confirm that the dates,

times of flight departures and names of travelers are accurate, tickets are

non-transferable and non-assignable, name changes on tickets are not permitted,

ticket cost and service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes will be subject to airline penalties and our

service fees.”

Once

the tickets were issued (April [redacted]) email confirmation was sent (see

attachment 2) again you can see the ticket was issued under [redacted] which again

is the name she entered.

[redacted] also stated that she has not received her refund. As stated in my original response the refund

process may take up to 60 days and the refund will be processed back to the

original form of payment used when the reservation was submitted.

We

regret confusion [redacted] encountered but no other compensation will be

offered.

We

appreciate the time and attention your office and are requesting that this

complaint be closed and not counted against use since the error was made by [redacted] based on the information provided that she did spelled her last name incorrectly

prior to submitting her reservation.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not misspell my

name because I spelled it once again in payment link ( I used my credit card to

pay the cost). My question is not only about the company’s poor online system,

but also about why their representative fooled me, confused me and misled me to

cancel my ticket and buy another one. I would be able to change my misspelled last name in Air port. Her and my conversation should be

recorded (If they do not lie about that too). Why they use my credit card

without my permission and charge me $137 (which when I called and complained

they returned me).

My request from Cheap o'air

Company is return my damage about $500. However, I have not receive the $670 refund

yet.

I appreciate the Revdex.com useful act to give me and other people like me to raise their complain about some businesses unfairness actions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Nov ** 2013, I got the U.S. Visa and booked a round trip flight on web site ([redacted]) as below,

Booking Number: [redacted]

Departing Flight - Sunday, Feb **, 2014

American Airlines

Flight 182

Boeing 777 Passenger Jet

From

Shanghai Pu Dong(PVG)

09:20pm- Feb **, Sun

To

Los Angeles(LAX)

05:00pm- Feb **, Sun

Nonstop

Coach

Flight Duration

11 hr 40 min

American Airlines

Flight 2465

BOEING 737-800 Jet

From

Los Angeles(LAX)

08:00pm- Feb **, Sun

To

San Francisco(SFO)

09:25pm- Feb **, Sun

Nonstop

Coach

Flight Duration

1 hr 25 min

Flight Duration: 13hr 05min

Layover Time: 3hr 0min

Total Trip Time: 16hr 05min

Return Flight - Sunday, Feb **, 2014

American Airlines

Flight 108

BOEING 737-800 Jet

From

San Francisco(SFO)

09:15am- Feb **, Sun

To

Los Angeles(LAX)

10:45am- Feb **, Sun

Nonstop

Coach

Flight Duration

1 hr 30 min

American Airlines

Flight 183

Boeing 777 Passenger Jet

From

Los Angeles(LAX)

01:00pm- Feb **, Sun

To

Shanghai Pu Dong(PVG)

07:20pm- Feb **, Mon

Nonstop

Coach

Flight Duration

14 hr 20 min

Flight Duration: 15hr 50min

Layover Time: 2hr 15min

Total Trip Time: 18hr 05min

Later on that day I wanted to change the departure date, I called Cheapoair Customer Service and the Cheapoair’s customer service representative changed the flight via phone as below, without clarification and instruction given to me that I should have a Canadian transit Visa.

Booking Number: [redacted]

Departing Flight - Thursday, Jan **, 2014

China Southern

Flight 5303

Airbus Industries A320 Jet

Seats: [redacted] Airline confirmation:[redacted] From

Shanghai Pu Dong (PVG)

03:35pm - Jan **, ThuCheck in at Terminal 1

with China Southern. *

To

Guangzhou (CAN)

06:20pm - Jan **, Thu

Nonstop

Coach

Operated by MU/CHINA EASTERN AIRLINES

China Southern

Flight [redacted] A380-800 Jet

Seats: [redacted] Airline confirmation:[redacted] From

Guangzhou (CAN)

09:30pm - Jan 30, Thu

To

Los Angeles(LAX)

06:10pm - Jan 30, Thu

Nonstop

Coach

Flight Duration: 0hr 25min

Layover Time: 3hr 10min

Total Trip Time: 2hr 45min

Return Flight - Sunday, Feb **, 2014

Westjet Airlines

Flight 1699

BOEING 737-700 JET

Airline confirmation:[redacted]Select Seats

From

Los Angeles (LAX)

07:35pm - Feb **, SunCheck in at Terminal 2

with Westjet Airlines. *

To

Vancouver (YVR)

10:25pm - Feb **, Sun

Nonstop

Coach

China Eastern

Flight 598 [redacted] Jet

Seats: 40D,43D,43C

Airline confirmation:[redacted] From

Vancouver (YVR)

12:30am - Feb **, MonCheck in at Terminal M

with China Eastern. *

To

Shanghai Pu Dong (PVG)

05:00am - Feb **, Tue

Nonstop

Coach

Flight Duration: 0hr 45min

Layover Time: 2hr 5min

Total Trip Time: 2hr 50min

Unfortunately, on Feb * 2014, my family and I arrived early for the scheduled flight (Westjet Airlines Flight 1699) from Los Angeles (LAX) to Vancouver (YVR). Upon checking in at Terminal 2 with Westjet Airlines, the agent said I can not check in without valid Canadian Visa. I immediately called the Cheapoair Customer Service for help. The agent replied to me that the next option was another airline flight on Feb **, which was too late and would cost me an additional USD $3700. At this point, I was told I would have to cancel my original flight without any refund.

Finally I found an airline flight by myself and paid USD $3434.5 to fly that night and missed a very important business meeting.

I believe if that information was given to me over the phone by the customer service rep, I would not have changed my ORIGINAL booking. It should be part of their policy to make customer aware of different situations and travel restrictions when changing or modifying their booking and flying them through a 3rd country.

I sent a complaint letter to Cheapoair asking them to refund my credit card account for USD $6000. ($3434.5 for tickets plus $2565.5 compensation for missing a very important business meeting).

The reply letter from Cheapoair as below:

Dear [redacted] I have been forwarded your concerns regarding your recent airline travel. I appreciate the opportunity to look into it for you.

On November **, 2013 you or someone on your behalf went onto our website and submitted a reservation request. At that time you agreed to our terms and conditions, part of which state:

Passport / Visa: For international travel, all passengers must be in possession of valid travel documents such as ticket, passport, visas, transit visas, Schengen Visas and all other entry permits. Your passport must be valid for 6 months after your return date. While sometimes we may be able to assist with visa and passport information, it is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transit.

This same information is on the confirmation emails that you were sent. I regret any inconvenience but I must advise you that we are not responsible so we must deny your request. What I can do is submit a request for you to the airline to see if they will refund the unused portion of your tickets. Please understand that it will be their decision that we have no voice in. I will submit the request today to our team that works with airlines on cases where we are asking them to waive their rules. Once I hear back from them I will of course let you know. Unfortunately it may take a little time since it is not always a quick reply back.

If you have any further questions please don't hesitate to contact me.

Thank you [redacted] Escalation Team [redacted] Phone: ###-###-####

Fax[redacted]Desired Settlement: Refund my credit card account for USD $6000. ($3434.5 for tickets plus $2565.5 compensation for missing a very important business meeting).

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In his complaint [redacted] is

requesting compensation since he was denied boarding by WestJet Airlines due to

not having proper travel documents.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department for $1,417.25 which was offered

and approved by [redacted]. The refund

will either be processed back to the original credit card used or in the form

of a check. If by check it will be sent

to:

We

regret any confusion or frustrations [redacted] encountered and please understand

to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and I‘m waiting for the refund now.

Sincerely,

Review: I was issued an international ticket with 1 day layover at Dubai for my retired parents and the sales person did not notify/warn us about the 1 day layover at Dubai. Had to buy a new ticket now worth almost 1K. Spoke to [redacted] -she is arguing about the confirmation email, which I had to check.

I didn't notice the layover time as there is confusion in the international timing overlap. I'm expecting it would be minimum courtesy for the sales guy to mention that there is more than 24hr layover and they haven't done that. I'm expecting a refund. Hope Revdex.com will help me out.

Appreciate your assistance.Desired Settlement: Help me getting the refund.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for non refundable tickets since she did not

realize that her parents arrived into Dubai on April [redacted] but did

not department until April [redacted].

We

would like to advise the Revdex.com that two refunds have been

processed for [redacted]. The first in

the amount of $108.00 was processed on April **, 2014. The second in the amount of $871.56 to a Visa

ending in [redacted] for a total of $979.56

This

process may take between 10 – 14 business days before it may reflect back to her

account.

We

regret any confusion or frustrations [redacted] encountered and are requesting that this

compliant be closed and remove this from our file since the flight times and

dates were advised to [redacted] prior to her submitting her reservation.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: I bought a return ticket on this website to travel from Dubai to Greensboro and back to Dubai. I just noticed on the e-ticket sent to me by the company that I would have to change airports when Washington Dulles to Washington National, at my expense, to continue my trip to Greensboro. I bought insurance with my ticket. I called the company's customer service that I did not notice that there was an airport switch as it was either not the case when I bought the ticket or it was not disclosed. I asked that the change to made so that I continue my journey from Dulles or my ticket be cancelled. Even though I bought insurance with the ticket, the company is refusing to correct the airport change or cancel the ticket unless I pay more money. It feels the company is running a scam or a deceptive business.Desired Settlement: The company will have to arrange for me to continue my trip to Greensboro from Washington Dulles or cancel ticket and give me full refund immediately so that I can buy another ticket at similar price as I have 7 days to travel.

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced Booking

Number. In his complain [redacted] is

requesting us to arrange a ticket from Washington Dulles airport to Greensboro,

NC or provide a full refund of a non-refundable ticket he purchased via our

online website.

When

[redacted] visited our website and searched for his flights, he was advised he

had to change airports, from Washington Dulles to Washington National. After selecting the flights he was shown a

pre-confirmation before we even asked for his name, let alone credit card

information, please see attached documents that alerted the client about the

airport change.

Then

after his name, payment information and address, we again asked [redacted] to

double check that his flights, dates, destination, personal information were

correct before clicking "Book" to confirm (please see attachment

document). With all of these double checks in place, we STILL understand

that someone may make an error, therefore, we advise on our booking page that

we will change or refund at no cost if the client makes us aware within 24 hours. We sent [redacted] a

confirmation e-mail so he may verify his information; however, he booked these

flights on March **, 2014, but contacted us on March **, 2014, well after the

24 hour timeframe had passed. At this point, all airline rules and

restrictions were now in place. As a travel agency we cannot override

airline rules, it is not CheapOair that is charging the airport change fee or

denying the full refund. When clients book on-line without the assistance of

our Customer Service Department, which is available 24/7, they are responsible

for verifying all pertinent information before confirming a nonrefundable

reservation. We have several “double

checks” in place for our clients and CheapOair should not be held responsible

if a client has opted not to take advantage of them.

We

appreciate the time and attention your office has given this matter and we are requesting

that this complaint be removed, as there is no error from our part and we feel

that all times customer was informed of the airport change

Sincerely,

[redacted]

Terrible service. I will never deal with this company again. I was booking online tickets and was disconnected only to have one of there agent mess up my request and charge me for it then wanted to charge me to cancel then wanted to charge me extra to fix their mistake. Garbage!!!!

Review: I had ordered plane tickets thru [redacted] for thanks giving payed for them in full in advance. they gave me the runaround on the phone when I was trying to make the reservation and do to an error on thier part chraged me $30 to make change because the itinerary that they had emailed was incorrect then they finally got me what I thought was the right paperwork sent to me. well it was on the way out to phx az from kansas city missouri went off with out a hitch coming back was a differant story they had booked my flight for earlier in the morning and it was not what I had stated on the itenerary that they had sent well having to be to work the next day I had to buy another plane ticket on top of the money I had already gave them so I got home and called the next morning and spoke to a lucas he told me they would send out a refund in 2 pay periods well I have yet to get any reimbursement for the extra ticket that I had to pay for when I already payed for thier services I have tryed to call several time and get put on hold for hours and hours with no response from them thru emails..ETCDesired Settlement: I would just like them to refund my 534.14 back I will be happy

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he has not received his refund.

We would like to advise the Revdex.com that [redacted]

was informed that a refund request has been submitted to our Accounts Payable Department in the

amount of $534.14, and a check would be issued and sent to the following:

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We appreciate

the time and attention your office has given this matter

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Well I just talked to someone from there billing department on the 1-**-2015 in regards to my refund and still have not received the return when this occurres I will accept the payment and be done until the check clears my bank

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his complaint [redacted] states that he has not received his refund.

We would like to advise the Revdex.com that a check

was issued ([redacted]) and sent [redacted] under tracking number [redacted].

Based on the information by [redacted] under the above

tracking number the package was delivered and signed for by [redacted] on

January **, 2015.

We appreciate

the time and attention your office has given this matter.

Sincerely,

Review: Due too declining asthma problem and metal in my back Cold weather causes [redacted], I will move in two weeks to texas and no longer able to take the flight I had schedule back in Feb 2014 for a flight in Jan 2015. I will move to Texas where my flight was schedule for.Desired Settlement: Refund entire amount without penalty.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for non-refundable tickets he purchased via our

online website

On

February **, [redacted] or someone on his behalf went on our website and

submitted a round trip reservation from Fayetteville, North Carolina to

Houston, Texas. The reservation was

booked without the assistance of one of our Customer Service agents, in these

cases it is the responsibility of the person making the reservation to make

sure they read all necessary and important information.

Prior

to submitting his reservation [redacted] stated that he had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable.

These

rules are set by the individual airlines and we at [redacted] are not authorized

to waive or ignore any airline’s policy.

We

regret any confusion encountered by [redacted] but no refund will be offered and

he will be subject to all airline rules and restrictions.

We appreciate the time and attention your office has given this matter.

Sincerely,

Review: the cheapoair website does NOT clearly warn customers that they ONLY have 4 hours in order to cancel a purchase before incurring a $25 fee PER person

on june *, 2014 , I purchased 3 airline tickets . the next morning I called to cancel our reservation, and I was told that a full refund would be issued . then I was told that a $75 would be charged to my credit card. after two phone calls, I asked to speak to a supervisor but was denied access.Desired Settlement: please refund the $75 fee that was charged without my knowledge or my approving this penalty .

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for the $75 she was charged when she called

to cancel her reservation.

On

June *, 2014, [redacted] or someone on her behalf went on our website and

submitted a round trip reservation from Madison, Wisconsin to Los Angeles,

California. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they read

all necessary and important information.

She

was also advised “All airline tickets are 100%

non-refundable. In certain cases where the airline may allow cancellations,

a credit may be valid towards a future ticket purchase by the same traveler

with travel on the same airline. An applicable penalty and a fare difference

(if any), will be added in these cases. Usually the credit issued by the

airline supplier is valid with time constraints and a specific expiration date

and should be discussed with a customer service agent. All such bookings where

the cancellation may be permitted must be cancelled prior to the scheduled

departure time of the first flight segment by calling our customer service

center. We do not guarantee any cancellation. A cancellation fee of $50 per

person per ticket must be paid to us at the time of cancelling the booking; we

retain this fee. The credit will be held for a limited time period, please ask

the customer service agent for the specific date by when you must use this

credit or you will lose the credit amount. When you are ready to make the new

booking, you will have to the pay fare difference (if any), applicable airline

penalties for that fare and OneTravel.com exchange fees. All such changes are

governed by the airlines' rules and regulations and are out of our control.

OneTravel.com does not provide any representations or guarantees on changes or

fees. If you are cancelling the booking and applying for a refund please read

our Refunds Policy. Read more about our Change Policy if you wish to exchange

the tickets for new dates or routing.” Any and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

[redacted] also stated in her

complaint that we do not advised that if you want to cancel your ticket free of

any charge you must call within 4 hours of booking prior to submitting her

request if [redacted], was advised this information under “Free

Cancellations” (see attachment).

On June *, 2014, when [redacted]

contacted our customer service department, our agent advised that in order to

cancel her reservation she would be subject to a 25.00 per person cancellation

fee.

It was at this time that she

informed the customer service agent that she was going to contact her credit card

company and dispute the charges.

We

regret any confusion encountered by [redacted] but no refund will

be offered since

her reservation was not cancelled and she was never charged.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, base on the above information.

Sincerely,

Review: I booked a flight from Cheapoair in November 2013. Cheapoair, in March 2014, said my flight was changed by the airlines and hence they had to reschedule my flight. They told me my options were to either take the changes made, or request a refund. I had since called cheapoair at least 7 to 8 times, being put on hold for 45 to 75 minutes each time to try and cancel and get a refund. The rescheduled flight times are not acceptable to me. However, each time I try to cancel and demand for a refund, Cheapoair keeps telling me they will contact me in 3 or 4 business days. Each time I call, a different person answers the phone, and each person tells me something different.

I am sick of waiting and being sent from one department to another department, getting me nowhere anyway. I just want my money back, and to never ever use this website again. As a customer, I deserve the right to get the product I paid for. They are making excuses after excuses.Desired Settlement: I just want my money back and an explanation to why they took so long to process this.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund due to Malaysia Airlines’ schedule change.

On April **, 2014, [redacted] was advised that we have submitted all necessary information

to the Airlines Reporting Corporation (ARC) who handles airline

ticket distribution who

in turn sent it to the appropriate airline for final approval in the amount of

$1,301.70 based on the fare calculation when her original ticket was

issued. At this point there is nothing further

CheapOair can do to expedite this refund.

Once submitted to the airline, they have up to 60 days to comply and the

refund will be processed back to the original form of payment used when the

reservation was submitted.

On

April **, 2014, our records indicate that the balance of $13.95 was processed

back to her Visa ending in [redacted]. This

process may take between 10 -14 business days before it may reflect back to her

account.

We

regret any confusion or frustrations encountered by [redacted] and are requesting

that this compliant be closed and remove this from our file since that is a

service related issue based on an airline schedule. .

We

appreciate the time and attention your office has given to this matter.

Sincerely,

[redacted]

Review: I booked both ways ticket from calgary to new delhi and back to calgary on [redacted] . I don't know the exact head office address because I booked online. On [redacted] dec I went for boarding but air india didn't allow me and said exchanged ticket error. My friend called [redacted] three times and all the times there views different. At first call they said all good and sent an email to me old ticket. In 2nd call girl said air canada cancelled airline and she connect phone to airline service number which was not in service(on hold for 15 minutes) then called air canada they checked and said airline didn't do anything but yravel agency did that was 38 minutes call and 20 minutes waiting time...then again called to [redacted] guy said all good but when my friend explained every thing then he said they didn't do anything but air india should arrange something for him. But at airport air india said its completely travel agency mistake. So I want [redacted] should reimburse my extra cost which I would pay extra. Because I dealt with only [redacted] not directly with air india/canada.Desired Settlement: I need refund of my ticket because I am paying extra at airport but I booked both ways ticket.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting compensation due to his flight departing Calgary was

delayed which in turn caused him to miss his connection flight.

We

would like to advise the Revdex.com that [redacted] has been in

contact with one of our customer service supervisors regarding his complaint

[redacted] was advised that on his behalf a refund request has been submitted to Air

India Airlines refund department for consideration. The decision to refund all or part of the money

[redacted] is seeking will be solely up to the individual airline based on the

information provided. Please understand that this process may take up to 60

days.

We

regret any confusion or frustrations [redacted] encountered and as explained we do not assume any liability whatsoever for cancelled flights,

flights that are missed, or flights not connecting due to any scheduled changes

made by the airlines.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received an update from your on my complaint, unfortunately you just mentioned about inconvenience due to delayed luggage which was just a minor part of my inconvenience, physical, mental and financial breakdown.[redacted]I have to book a whole new return flight on [redacted] Dec 2014 from New Delhi to London[redacted]Please see my complaint below: as I wrote to [redacted] from [redacted] and discuused same matter with Revdex.com over phone.Hello [redacted]thanks for your call and listening to my complaint, please find below step by step incident,I booked a return ticket from Calgary to New Delhi on Sat, Nov *, 2014 through my Credit Card.- I checked in at Calgary airport for London with Air Canada on ** Nov, 2014 around 3:30 PM- Flight was scheduled to leave at 6 PM but left around 9:10 pm. Flight got delayed due to technical issues with aircraft's toilets.- Due to this delayed I missed my connecting flight from London to Delhi (Air India -116)- I have to spend around 9 hrs at London Heathrow airport, I was provided with a 10 Pounds for food for next 9 hrs- I was provided an alternate route to Delhi via Doha - After reaching Delhi I was told that my luggage is left in Doha and Air India will deliver this next day (Dec **, 2014)[redacted] I was visiting India for my wedding on Dec **, 2014 and I was without luggage[redacted] I have to do wedding shopping again. Please see attached marriage registration.[redacted] are you taking responsibility and willing to pay for my wedding shopping and inconvenience ???????????????????Second Mess Up- On my return I checked in at Delhi airport on Dec **, 2014 at 4:00 am,flight was scheduled for 7 am.- Air India issued me two boarding passes, one from Delhi to London and 2nd from London to Calgary.- Checked in my luggage.- I cleared immigration.- I was returned just before boarding in aircraft at 6:35 am giving an excuse that my connecting flight has been exchanged and they gave me a piece of paper showing same. Please find attached for your consideration.- I was ignored, verbally accused and left helpless at Delhi airport.- I was running exhausted from one person to other, junior authority to senior of Air India but no one listened to me.- I told them that I have medical condition of rare kind of [redacted] and I can not handle this much physical and mental inconvenience. I showed them my medical report, medication tablets, injection but they turned blind for saving on alternate ticket and hotel accommodation.- I was told by Air India people that I have to arrange new ticket and arrange for hotel accommodation at my own and I did that.- Please find attached next day flight ticket from Delhi to Calgary via Tokyo. I have to pay $1011.33 (US dollars) on spot.- I have to arrange a Hotel ($125), please add $125 for meal and Taxi starting from 7 am on Dec ** to 9pm on Dec **. Total = $250. I stayed in a cheap hotel and had food at local market, please don't expect its receipts for courtesy's sake. Infect after checking and passing security its Airline's responsibility to take care of its passenger and I was issues boarding pass till Calgary.I am claiming total of =$3967.65 CAD1706.32 (my first ticket) +USD1011.33 (New ticket) +USD250 (accommodation and meal) +USD1000 for my inconvenience, harassment, luggage delay which leads to duplicate shopping for wedding and most important for ignoring my medical condition.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the second rebuttal

we received regarding the above referenced booking number.

We would like to advise the RevDex.com that [redacted] has been in contacted several times regarding

his complaint. We have explained that there was no error on our part, which he stated that

he understood but any help we could offer would be greatly appreciated.

So as a gesture of goodwill and

on his behalf the information he

provided has been submitted to Air India Airlines refund department for

consideration. The decision to refund

all or part of the money [redacted] is seeking will be solely up to the

individual airline based on the information provided. Please

understand that this process may take the airline up to 60 days to complete

their process.

We regret any confusion or frustrations

[redacted] encountered and as explained we do not assume any liability

whatsoever for cancelled flights, flights that are missed due to an airline

delay, or flights not connecting due to any scheduled changes made by the

airlines or for compensation due to lost baggage.

We appreciate the time and attention

your office has given to this matter and requesting

that this complaint be closed since any further

correspondence or concerns regarding any compensation [redacted] is requesting

he will need to contact Air India

directly.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I did not buy this ticket directly from Air India, I bought this ticket from [redacted] so its sole responsibility of [redacted] to contact whom ever (Air India / Air Canada)and make sure that suffere should be reimbursed. Its like I stayed overnight in Hotel Hilton and my room AC is not working and I have to contact AC manufacturer to get it fixed.Its Hilton's responsibilty to give me full service for which I have paid for or change my room and if they can't arrange for accomodtaion in other hotel and if they can't do that, then I should be reimbursed]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I selected only to fly out on the [redacted] and was given a [redacted] flight and I have called seveal times and felt disrespected and was not assisted now I have to spend more of my money to buy another flight. I have used this place several times and this is the first time I was treated like this. My booking number is [redacted]Desired Settlement: Fix my flight without me paying extra

Business

Response:

[redacted]

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting

that he be allowed to change his reservation at no cost since he requested the

wrong travel date.

Please see the search

option for [redacted].

Search details of the client are as follows[redacted]

Review: There was a reservation for my grand-daughter [redacted] who resides in Burke, CA to BWI per the following flight information. My grand-daughter is currently under CPS in california and with her current situtation, there is no way possible that I would authorize such. I'm the primary account holder and contacted my bank via automation to obtain my balance and CheapOair deducted approximately $750+ from my account to secure this reseveration. I've contacted CheapOair and spoke with [redacted], & [redacted] who are all representative of this firm and was assured that the refund to my account w/in be 7 to 10 days and now it has been over two weeks. I've continued to call this agency at this point to inquire about the refund and I'm placed on hold, at most 30 mins with no representative to speak to. The alleged service was not provide and as I read CheapOair's portal, there is no mention of a restriction of refunds. This information was not mention until whom ever booked the fight was posted. Please view the following. Booking Receipt and Confirmation (Please print and keep this receipt) Itinerary Terms & Conditions Booking Status Flight Booking Status: Customer Information Traveler : [redacted] Booking Number: [redacted] Phone: [redacted] Email: [redacted] Booked on: Mon, Jun **, 2013 Trip Summary For any changes to the itinerary call us 24/7 Toll Free: ###-###-#### Flight Summary From: Burbank, CA , US (BUR) To: Baltimore, MD , US (BWI) Depart: Fri, Jun **, 2013 06:45 am - 04:15 pm (1 Stop) Return: Fri, Jun **, 2013 07:10 am - 12:01 pm (1 Stop) Airline Confirmation: US Airways : [redacted] Traveler Name Ticket Number Meal Preference Special Request Christmas, [redacted] (Adult) [redacted] E-Ticket Any meal —­­­ Disclaimer: All special requests, meal preferences, seat requests are not guaranteed. You must contact your airline to reconfirm that they have received this request and confirmed it. Flight Booking Details Travel Insurance (Recommended) Your ticket is non-refundable. Get Insurance to Protect Your Investment! Cancellations, Delays, Lost Baggage, Accidents - Death/Dismemberment - up to $ 100,000 Learn more » Total price: $ 47.00 Add Insurance to My Trip Booking Number: [redacted] Departing Flight - Friday, Jun **, 2013 US Airways Flight [redacted] CANADAIR REGIONAL JET Airline confirmation: [redacted] From Burbank (BUR) 06:45am - Jun **, Fri To Phoenix (PHX) 08:10am - Jun **, Fri Nonstop Coach Operated by US AIRWAYS EXPRESS-MESA AIRLINES US Airways Flight** Airbus Jet Jet Airline confirmation: [redacted] From Phoenix (PHX) 08:45am - Jun **, Fri Check in at Terminal 4 with US Airways. * To Baltimore (BWI) 04:15pm - Jun 14, Fri Nonstop Coach Flight Duration: 5hr 55min Layover Time: 0hr 35min Total Trip Time: 6hr 30min Return Flight - Friday, Jun **, 2013 US Airways Flight [redacted] Airbus Industries A320 Jet Airline confirmation: [redacted] From Washington National (DCA) 07:10am - Jun **, Fri Check in at Terminal C with US Airways. * To Phoenix (PHX) 09:00am - Jun **, Fri Nonstop Coach US Airways Flight [redacted] CANADAIR REGIONAL JET Airline confirmation: [redacted] From Phoenix (PHX) 10:35am - Jun **, Fri Check in at Terminal 4 with US Airways. * To Burbank (BUR) 12:01pm - Jun **, Fri Nonstop Coach Operated by US AIRWAYS EXPRESS-MESA AIRLINES Flight Duration: 6hr 16min Layover Time: 1hr 35min Total Trip Time: 7hr 51min Baggage Fees: Most airlines now charge baggage fees. Please click the Baggage and Carry On Fees link for complete details and click to check airline fare rules. Please Note: As Airlines have frequent schedule changes, please call the Airline 24 hours prior to scheduled departure to reconfirm your flight details. Airline Phone Numbers Passport / Visa: For international travel, all passengers must be in possession of valid travel documents such as ticket, passport, visas, transit visas,[redacted] Visas and all other entry permits. Your passport must be valid for 6 months after your return date. While sometimes we may be able to assist with visa and passport information, it is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transit. US Passport Holder Information Canadian Passport Holder Information Other Passport Holder * Please check the Terminal information directly with the airline, as this may change prior to departure without notice. Special Deals and Offers To receive our special offers, emails, travel deals and saving coupons please provide your email below. Sign Up Please add [redacted] in your address book to ensure delivery of Special Travel Offers in your Inbox. Invite your friends to start receiving special deals and offers (limit up to 3 friends) Stay Connected Stay connected with us and get access to real exclusive travel deals on: FaceBook Twitter CheapOair Blog Price Details (USD) Flight Price Details Traveler Type Ticket Price Tax & Fee Breakdown Total 1 Adult/s $724.00 $43.60 $767.60 Promo Discount: -$15.00 Charged on Credit Card - Visa - [redacted] Subtotal: $752.60 Total Booking Amount:$767.60 Total Discount (Savings): -$15.00 Total Cost:$752.60 Please Note: All fares are quoted in USD. Your credit card may be billed in multiple charges totaling the above amount. Some airlines may charge baggage fees. Charge Authorization, Your Electronic Signature Copy I, [redacted], have read and agree to the Terms and Conditions and I understand that this fare is non-refundable. I agree to pay a total amount of USD 752.60 (Credit Card Number:[redacted] ) for this purchase. I understand this is to serve as my legal signature.Desired Settlement: I'm requesting the refund of the funds for this reservation, that was not made by me nor my husband. We both know the situation with my grand-daughter and the representatives at this agency is not up to par,

Business

Response:

This is in response to the complaint received in reference to the above booking number. In her complaint Ms. [redacted] is requesting a refund for a ticket purchased via our website since she states neither she nor her husband booked this reservation.

On June **, 2013, Ms. [redacted] or someone on her behalf submitted a reservation request via our online website. Enclosed you will find a copy of what we call the “Payment Page”, it is a snapshot of what the client confirmed just before clicking “Book”.

Ms. [redacted] was contacted by one of our customer service agents regarding her complaint. The agent went over the information that was provided when the reservation was submitted. Ms. [redacted] advised that the only thing that was incorrect was the area code listed under the billing phone number. She also verified that the person listed as the traveler was her granddaughter.

Also in her complaint she listed the copy of the booking receipt that was sent to the email address listed when the reservation was submitted. Ms. [redacted] confirmed it was her email address.

When the information was submitted and before any ticket is processed the information submitted must be verified with the credit card holder’s bank. In this case it was a 100% match. If the reservation was not submitted by either Ms. [redacted] or her husband as stated, Ms. [redacted] needs to call the police to report the fraudulent charge. We will help Ms. [redacted] prosecute whomever comitted this fraud by cooperating with the police in any way we can.

Ms. [redacted] has been advised that once she provides a letter of hardship it will be submitted to US Airways refund department for consideration, since we are a travel agency; we are not authorized to waive any airline policy. The decision to refund all or part of the money Ms. [redacted] is seeking will be solely up to the individual airlines based on the information provided.

She was also informed that this is not a simple process. The airline can take up to 3 months to complete this process, and that we are doing everything we can to accommodate her refund request.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Business

Response:

As Ms. [redacted] is responding to us directly, but copying the Revdex.comB, there will be a large number of rebuttals attached to this complaint. We would ask that these rebuttals not be counted as additional complaints or an unwillingness to resolve this case as we are working with Ms. [redacted] directly in an attempt to resolve this for her. We are advocating for her with the airline and have asked Ms. [redacted] to send us some supporting documents, which she has now begun to do.

We would ask that this complaint be closed for now until the final answer from the airline is received.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I ordered in Hong Kong from the website of four-star hotel in Taiwan for two days, because the midway need to add one day, I make a phone call to the hotel to ask whether there is a vacancy, the hotel name and the order is found not to conform, after I contact website many times, they confirm the order to the front desk check in as soon as I get no problem.But after I came to Hong Kong, according to the confirmation slip to the address, the hotel does not exist, the address is [redacted] hotel, phone also is [redacted] hotel, and didn't check my any check in the hotel reception.I query the yellow pages of Hong Kong, but also can't check any information to the [redacted] hotel, I took my two children, only to pay more money to other hotel, after come back, I put the pictures of the hotel address and name send an email to them, and calls to tell them my story, and I told them they can try to order on the phone call in the past, it is easy to find telephone is [redacted] hotel, the hotel instead of [redacted].So I asked them to refund, but they refuse to pick up my refund request.Desired Settlement: Behind the back I pay all the money and the difference between the hotel costs

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the complaint we received regarding the above referenced booking

number. In his complaint [redacted] states he has not received his hotel refund since the hotel information that

was provided was incorrect.

Please

see the attached screenshot of our Refund Page below, showing the amount

requested for the refund, the date of the request and the Processor Approval

Code showing the dollar amount to be removed from our bank, Chase Manhattan

The

credit may take up to 14 business days to appear on his credit card

statement. If this refund does not

appear in the time advised he may want to check with his bank as to the delay.

We

regret any confusion or frustrations [redacted] encountered but no other refund

will be offered since we have refund the two nights he confirmed through our

company and any additional nights would be at his cost.

Sincerely,

Review: This company charged me $600 in ticket change fees but didn't change my tickets, they issued new ones. In Feb. 2014' we had to delay leaving St. Louis because my twins were sick and couldn't fly. [redacted] was instructed by me to change all 4 of the original tickets knowing I would be charged and then refunded by United $800. I had paperwork from the ER in St.Louis so I knew I would be refunded. At first the company told me they were waiting for response from United. I called United April [redacted] and they said there wasn't any claims filed so [redacted] lied about making a claim. I made the claims that day with United myself. I was refunded for my ticket but not my children $600. Several months, calls and hours on hold, [redacted] reps. told me my children were issued new tickets instead of changing them as I had asked. They would refund my $600 ASAP. That was 2 months ago. I filed a complaint with Consumer Affairs. This prompted [redacted] to email me and say they would"look" into my refund. They have all the notes from all the calls I have placed but they sent a request to United for the refund of tickets that were never changed. They have had several months to correct their error and refund my $600. This company has given me the run around since Feb. so it has been 6 months and still no refund. The mere fact that they contacted United again just proves they will do anything to delay paying me back the money they already charged on my credit card 6 months ago.Desired Settlement: They need to refund my $600 on my Discover Card. That is the card they charged me change fees on even though they didn't change my tickets.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] states that she has only received a partial refund.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $600.00 which is

the balance due.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We appreciate the time and attention your office has given to this matter and

please understand to complete this process may take up to 30 days.

Sincerely,

Review: Beyond disappointed - getting furious now at the lack of basic "support" from the support department.

This whole crowd is based in India and NO ONE wants to take responsibility for anything. My wife has been trying for OVER A MONTH now with repeated phone calls to rearrange the booking times after one of the carriers cancelled a flight. We now have only 2 weeks left before the flight and we have got absolutely nowhere.

Every person she talks to says she needs to talk to someone else who then repeats the process or they will tell you they will call you back within 48 hours; this NEVER happens!

And every time, the same questions are asked :

"I want to get a connecting flight on the same day and I don't care which day - how can we do this?"

"If we can do this, how much extra would I have to pay"?

"How come you don't even know how much penalty would apply if I gave up and cancelled the entire booking".

"How is it a flight cancellation of a carrier involves me having to call 10 times so far to get absolutely no answers whatsoever". Each phone calls takes at least 30-40 minutes and often over an hour to try and get past the initial "help-desk" staff and to someone who is supposed to be able to help, only to be told either they will get back to us (never happens) or we need to call back and ask for "x" department.These toll calls will soon add up to more than any savings we obtained by using this outfit!

A basic problem like this should NOT be in the "too-hard" basket.

If we booked through this company and the carrier chosen cancels their flight, how come it is OUR responsibility to try and convince them to change the bookings to suit a connected flight?Desired Settlement: Just to get either :

A connecting flight on the same day (any day within that week) as the initial carrier (which cancelled it's original flight).

To know how much it will cost extra if the change above is possible

To know how much it would cost to cancel the booking

Just to know anything actually.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced case

number regarding changes made to his reservation.

In

the complaint [redacted] did not provide his booking number and we were not

able to locate the booking by the e-mail address listed in the complaint. If you could please ask him to provide us

with his booking number, I’ll be able to pull up the reservation and hopefully

bring this to a positive resolution.

When

the reservation was booked [redacted] would have received a booking number

beginning with the number “2”. Until we

receive this information, we are unable to assist in resolving this complaint.

We

appreciate the time and attention your office has given to this matter. I hope

to hear back from you soon with the information so that we may begin

investigating this case right away.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Booking number is

?

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number regarding changes made to his reservation.

We

would like to advise the Revdex.com that [redacted] was contacted

by one of our customer service supervisors.

New flights options were offered and accepted. New tickets were issued reflecting his new

flights and an email confirmation has been sent to [redacted] advising the

same.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

We thank you for your help without which we are both sure this issue would not have been sorted.

Sincerely,

Review: My wife [redacted] made a booking online through this company's online gateway, [redacted] ("[redacted]")for her daughter (my stepdaughter) [redacted] to travel to Israel from Vancouver BC (Booking reference #[redacted]). A few days before [redacted] was due to return, the FAA advised airlines against flying to Israel, and many airlines, including [redacted]'s carrier, [redacted] cancelled outgoing flights from Tel Aviv because of rocket attacks. [redacted]'s return flight on July [redacted] was cancelled, and this is confirmed in press reports about airline cancellations at that time. [redacted] contacted [redacted] herself and asked for a new flight. She was told the only way that could happen is if the booking was cancelled. She was advised by the sales agent that she would receive a full refund of the airfare paid, which was around US $1700, and that she could rebook a flight. [redacted] should not have been allowed to cancel the booking herself, because the booking had been paid for by her mother, not by herself - our approach would have been to wait and to ask the airline to rebook her (which is what my wife and myself did for our own flights). [redacted] then wanted to use her mother's credit card details to rebook the flight, which caused her mother to contact [redacted], who again informed her mother that a full refund of over US$1700 would be made "within 7 to 10 days". There were issues using her mother's credit card, as [redacted]'s policy required contacted the bank in Canada, so I called to make a booking and purchased a new ticket for [redacted] to return to Vancouver (Booking reference #[redacted]) on my credit card, after again being reassured that a full refund of over US$1700 would be made. The reason we queried this matter so often is because we know that one-way air tickets often cost the same as return tickets, and we wanted to make sure that we were not going to be out of pocket. Finally, after her returned to Canada in early August, my wife called [redacted] to find out why she had not received her refund, and was told it would take "1 or 2 billing cycles". Eventually, she received a refund of US$789.62 and an explanation from [redacted] that this was all LOT airlines would pay.Desired Settlement: We would like [redacted] to keep the promise they made to us, and refund the balance of the cost of the original ticket to my wife. The reasons we believe they are liable are:

(a) [redacted]'s original ticket should not have been cancelled without the consent of her mother who paid for it

(b) [redacted] were acting as agents for Lot Airlines in this matter, and committed to making a full refund of the purchase price of the original ticket

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he has not received the full refund for the ticket he

purchased via our online web site.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $936.86.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

regret any confusion or frustrations [redacted] encountered and appreciate

the time and attention your office has given to this matter and to please

understand to complete this process may take up to 30 days from the date of

this letter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this proposed resolution is satisfactory to me.

Thank you for your assistance in this matter.

Sincerely,

Review: Their internet company CheapOair.com advertises refund on airfare within four hours of booking. We booked on Spirit with them, found a much better deal within minutes on US Air. Called back immediately to cancel original booking. We were given the run around and forced to call back many times. Then they told us to be patient for seven to ten days that it would be done but refused to send us anything in writing. This all took place on May [redacted] with followup calls on the [redacted]. Then on May [redacted] we found the had put the credit card charge through on our account. We again called and received more run around along with a statement that Spirit airlines was the only one that would not approve this refund. The refund was promised by CheapOair , we do have this in writing, yet they charged our credit card a day later. We are senior citizens on a limited income and two airline tickets are very costly to us and of course we do not like being scammed. It is very hard to talk to anyone, then when you finally get a person they are somewhere in India and are very difficult to converse with.Desired Settlement: We just want them to honor their contract for a free full refund if canceled within the four hour time limit

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

states that he has not received his refund

We

would like to advise the Revdex.com that [redacted] was contacted by one of our supervisors to personally apologize

for any rude or unprofessional behavior he may have received. We take our

customer service seriously and do not tolerate any such behavior and that the refund he

was requesting had been processed.

Please

see the screenshot of our Refund Page below attached.

The

credit may take up to 14 business days to appear on his credit card

statement. If this refund does not

appear in the time advised he may want to check with his bank as to the delay.

We

regret any confusion or frustrations [redacted] encountered and appreciate

the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,