Fantasy Jewlery Box

October 17, Hi [redacted] ,I apologize for the lack of communication regarding your orderUnfortunately, we have no record of receiving ar notifications from you regarding your damaged ringI sincerely apologize for this frustrationWe are currently looking into the issue with our email server.Ws have issued you a full refund for your orderPlease feel free to dispose or donaté of the damaged ring that you have, You will see your refund appear on your statement within the next 24–business hours.Please lot me know if you have any questions or if I can assist you with anything in the future.Best,MegCustomer Service Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: hello, thanks for all your help but the company has given me a refund in full so we can close the case
Thanks.
Regards,
*** ***

October 17, 2014
Hi [redacted],I apologize for the lack of communication regarding your order. Unfortunately, we have no record of receiving ar notifications from you regarding your damaged ring. I sincerely apologize for this frustration. We are currently looking into the...

issue with our email server.Ws have issued you a full refund for your order. Please feel free to dispose or donaté of the damaged ring that you have, You will see your refund appear on your statement within the next 24–48 business hours.Please lot me know if you have any questions or if I can assist you with anything in the future.Best,MegCustomer Service Team

Review: I originally purchased a ring set from fantasy jewelry box on the 11th of August 2014. I received it a few days later. By the 11th of September the ring fell apart. I contacted Fantasy jewelry box at customerservice@shopfantasyjewelrybox. Com. I told them the situation and never heard a response. Just over a month old I item was and I got absolutely no response, nothing. I looked into fantasy jewelry more, it seems I'm not the only one that doesn't get a response from when there is an issue with their products. I wrote a review on their website as well and it was mysteriously.. Gone!? Seems as if they are selling junk I didn't pay $60 dollars for a ring for it to last a month.

Product_Or_Service: Ring set

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to be refunded for this purchase and the shipping paid to send it back to them certified mail - because they seem very dishonest, next they will be saying they didn't receive it.

Business

Response:

October 17, 2014Hi [redacted],I apologize for the lack of communication regarding your order. Unfortunately, we have no record of receiving ar notifications from you regarding your damaged ring. I sincerely apologize for this frustration. We are currently looking into the issue with our email server.Ws have issued you a full refund for your order. Please feel free to dispose or donaté of the damaged ring that you have, You will see your refund appear on your statement within the next 24–48 business hours.Please lot me know if you have any questions or if I can assist you with anything in the future.Best,MegCustomer Service Team

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: hello, thanks for all your help but the company has given me a refund in full so we can close the case.