Fantastic Sam's, Inc.

Grossinger Chevrolet did indeed take back the Malibu the cus[redacted]er purchased after they took delivery of another Malibu elsewhere after the purchase of the one from Grossinger. Grossinger issued the check on 5/03/2016 and the Cus[redacted]er has confirmed they received the check.

Dear [redacted]I apologize for the experience you have had.  I have done some research and found that we have processed the refund and it was delivered to you 1/3/18.  Please let me know if I can assist you further with anything.   Sincerely,[redacted]312-447-5555

We regret that we could not this customer favorable financing. I apologize that we were able to earn her business.  We have processed her  full refund and she will be receiving it shortly. Sincerely,[redacted] Grossinger

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We have received Mr. [redacted]'s complaint and researched his concerns. There was definitely an error made by us in duplicating the...

charge and we are refunding him the $200 difference. We apologize for the inconvenience.

I purchased a 2012 Chevrolet Cruze on May 13th from Grossinger Chevrolet in Palatine IL. My concern is that I've  been waiting on my registration and plates  for this vehicle. I've  called multiple  times with this situation with no results.  Also my concern with the car is...

its lack of acceleration. I've  also spoke with the dealership on this matter & they have promised nothing is wrong wit the car.  I've also made calls to  the bank on June 12th requesting a switch of vehicles and they stated that was a possibility. At the end of the day I'm driving a illegal vehicle everyday to & from work.  I need this problem resolved  ASAP.

I have researched this complaint with my office manager.  We have found that title has been processed and the customer can go to the DMV and obtain their license plates.  Please contact [redacted] at 847-[redacted] with any questions.  We apologize for the inconvenience. Sincerely,[redacted] Grossinger

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received my refund check in the mail on 1/3/18 after months of waiting and calling and fussing, just to receive a short check of 1400 dollars, when my refund was supposed to be a lil over 1600. So until I get my full refund I will not be satisfied with the dealer ship.. I spoke to  a manager about this last week named [redacted] and he still hasn't called me back.
Sincerely,
[redacted]