Fantastic Sam's Hair Salon

Complaint: 10742535I am rejecting this response because: That is the biggest lie, she wanted sandy blond came out with a black green colorThe hairdresser said it would wash outIt didn't we complained she said Melanies hair was damaged that's why it didn't come out the color she asked forHer response is completely untrue call her and ask her again and I bet you get a different answer, confront her with my statementsWe talked to her, her manager the same day just after the job was doneShortly thereafter I followed up with a call to the franchise owner he was unwilling to make a financial adjustment Regards, R [redacted] ***

When Melanie came in to get a corrective color she mentioned she had been coloring it herselfHer hair was many different tones and shadesShe showed me a couple pictures of what color she wanted to achieveI explained what I could do to correct the color and what the cost would beShe agreed and we picked the color togetherWhen we were finished the color was the shade and tone we agreed uponWe were both happy with the resultsI spent 2% hours of my time and feel that the $dollars she was charged was more than fairFantastic Sam's Hair Salon

Complaint: 10742535I am rejecting this response because:
That is the biggest lie, she wanted sandy blond came out with a black green colorThe hairdresser said it would wash outIt didn't we complained she said Melanies hair was damaged that's why it didn't come out the color she asked for. Her response is completely untrue call her and ask her again and I bet you get a different answer, confront her with my statementsWe talked to her, her manager the same day just after the job was doneShortly thereafter I followed up with a call to the franchise owner he was unwilling to make a financial adjustment.
Regards,
R*** ***

When Melanie came in to get a corrective color she mentioned she had been coloring it herselfHer hair was many different tones and shadesShe showed me a couple pictures of what color she wanted to achieveI explained what I could do to correct the color and what the cost would beShe agreed
and we picked the color togetherWhen we were finished the color was the shade and tone we agreed uponWe were both happy with the resultsI spent 2% hours of my time and feel that the $dollars she was charged was more than fair.Fantastic Sam'sHair Salon