FANTASIA BRIDAL PHOTO & VIDEO LLC

We have received your letter regarding complaint ID [redacted] We offer certain packages of furniture when a tenant chooses to rent furnitureWe provided the complete furniture package and barstools were a part of the package for the furnished townhomeIt is the tenant's choice if they want to use the furniture that is provided, or if they like the furnitureWehave the same bar stools in every unitWe have offered to remove the bar stools and store them at our cost; however, they have not chosen to do this Thank you, Maple Ridge Townhomes Management

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response
does nothing to resolve the issueIt only highlights what was already stated
in my initial complaintThe company says they have supplied stools and if the tenants
don't like them then the company will store them at no chargeThey have totally
ignored the inadequacy of the furniture provided
This is
like saying " We gave the thirsty man a liquid to drink but he didn't want
it so we took it back", but says nothing about the offered drink being a
glass of vinegar
I am
amazed that a business of this scale can't admit to a mistake and make right by
its customers
I
suggested several options in my original letter that would be suitable
solutions and am still requesting that they provide a resolution that addresses
the issue for not only my daughters but for tenants of the other units
suffering the same issue
My
daughter should not have to spend the next year sitting on the floor in order
to eat dinner with her roommates
Regards,
*** ***

We have received your letter regarding complaint ID [redacted]. We offer
certain packages of furniture when a tenant chooses to rent furniture. We
provided the complete furniture package and barstools were a part of the
package for the furnished townhome. It is the tenant's choice if they want
to...

use the furniture that is provided, or if they like the furniture. We. have
the same bar stools in every unit. We have offered to remove the bar stools
and store them at our cost; however, they have not chosen to do this.
Thank you,
Maple Ridge Townhomes
Management