Fannia's Shear Sensation

Revdex.com spoke to Tonya, owner, and the following was relayed: This occurred on the Friday night of a holiday weekendThe girl who did the hair is an independent contractor and did confirm there was breakageShe gave the customer treatment products to helpI tried to contact the customer that Tuesday and was able to get a hold of the customer on WednesdayI tried to apologize and offered her treatment as long as it took to fix the issue and offered hair extension in the meantimeI also offered to have someone else work with or myselfShe refused all offers and assistance, we were willing to do everything and anything to help herShe only wanted our insurance informationI contacted the insurance company and an insurance adjuster was assigned to the case as of ThursdayWe offered to resolve the situation immediately and acted immediately

Revdex.com spoke to Tonya, owner, and the following was relayed: This occurred on the Friday night of a holiday weekend. The girl who did the hair is an independent contractor and did confirm there was breakage. She gave the customer treatment products to help. I tried to contact the customer that Tuesday...

and was able to get a hold of the customer on Wednesday. I tried to apologize and offered her treatment as long as it took to fix the issue and offered hair extension in the meantime. I also offered to have someone else work with or myself. She refused all offers and assistance, we were willing to do everything and anything to help her. She only wanted our insurance information. I contacted the insurance company and an insurance adjuster was assigned to the case as of Thursday. We offered to resolve the situation immediately and acted immediately.