Fancy Paws LLC Spa & Boutique

The client returned to our business attempting to return a pet carrier that she had purchasedIt has always been company policy to give store credit or exchanges of similar value in lieu of refundsWest Virginia state law allows businesses to write their own procedures regarding these matters and
does not require postage of such proceduresThe customer was informed of this by one of our employeesIn response, the client became quite agitated and used vulgar language in an attempt of intimidationOur manager, MrS***, was then called and repeated the same information over the phoneWhen a resolution was not reached, he came in personally to address the issueHowever, he could do nothing more than explain our return policy againThe client's anger escalated further and she again resorted to offensive forms of communication before leaving, unappeasedWe are a local, small business serving a specific niche of the community and therefore look to value and provide for our clients to the best of our abilityDespite the situation, we would like to apologize for any inconvenience and disappointment of the client's recent experience. Her frustration is understandable and we will use the criticism and feedback to improve our future service