FanBox

Hello, We sincerly apologize for the issue you experienced with empowr. We have removed the account and blocked your email from our system. The $20 was not something that was charged to you, but an account credit that is added to new accounts for new user to use within the platform. Please...

allow up to 72 hours for all emails to cease! Thank You,empowr Outreach

Hello [redacted],Thank you for reaching out. We are constantly looking for ways to improve our product and serve our client. We have removed the email [redacted] from our system. All of our emails have an unsubscribe button on the top and bottom of each email. We did want to follow up as...

that you claim you called and emailed our offices as that we have no emails in our support from: [redacted] or calls from the number you listed on this request. We want to make sure we are not loosing clients through any means. Can you clarify where you emailed and called? We thank you for your assistance as we attempt to resolve your issue.Thank You,The empowr Outreach Team [email protected]

We appreciate you taking the time
to communicate that there are ways we can optimize our product. We appreciate
all of our customers and are always seeking to improve. 
 
Your account has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing...

lists. You will no longer receive e-mails from FanBox or any of our
users, but please allow up to 72 hours for this to go into effect.
 
Your payments have been refunded back to your credit card. Your account has no posting activity, therefore, no articles or pictures were posted, nor were any pictures illegally taken from any other social media accounts. Your account had earned from activating ad credits to fund other people's ads throughout the site without paying for them. The payment you made secured the earnings generated from that activity. However, we have refunded your payment which has also cancelled your earnings. If you have any questions, please reach out to our account manager at [email protected].

IF YOU DONT UNDERSTAND THE COMPLAINT AND ONLY BELIEVE THE BS THAT THE COMPANY IS TELLING YOU I WILL FILE A COMPLAINT AGAINST THE COMPANY WITH A SENATOR IN MY STATE AND HAVE THEM PUT OUT OF BUSINESS. I AM TIRED OF THEM RIPPING PEOPLE OFF!

Hello [redacted],Our Billing Department confirms they paid your [redacted] account yesterday 1/11/16 for your cash outs. Please check your [redacted] balance. On Jan 1, 2017 you were charged your monthly Ad Platform Fee. You were charged an Ad Platform Fee because you have generated earnings using your Ad credits, and had your Account Protection activated. To better understand what APF is, click [here]( https://support.empowr.com/hc/en-us/articles/[redacted]). To request a refund, please click [here](http://empowr.com/refunds).  Please let us know if you have any further questions concerning your account.Thank You,empowr Outreach Support

Dear [redacted],
 
We appreciate you taking
the time to communicate that there are ways we can optimize our product. We
appreciate all of our customers and are always seeking to improve.
 
According to our records, an account was created on FanBox back in
2011 through an...

invitation you received from either a family member, friend, or
acquaintance. This is the reason you have been receiving emails from FanBox.
Each email you have received from FanBox provides an option to opt out of our
services. 
Your account has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing lists. You will no longer receive e-mails from FanBox or any of our
users, but please allow up to 72 hours for this to go into effect.
 
We apologize for any
inconvenience. 
 
If you have any
questions or concerns, please feel free to contact our account manager directly
by sending an email to [email protected]. 
 
Best Regards,
 
FanBox Support Team

Hi [redacted], We are sincerely sorry that our response did not satisfy you.  We also apologize for any incovenience that you've experienced with your empowr account. Please know, that your account was reported on multiple occasions by the empowr community for reasons as stated in our empowr Terms of Service.   We would be happy to provide you with a refund of any charges made within the past 30 days to any outside payment source.   Please let us know how we can assist you, to ensure that you are satisfied with our help. Thank you.

Hello,We appreciate you taking the time
to communicate that there are ways we can optimize our product. We appreciate
all of our customers and are always seeking to improve.
 
According to our records, an
account was created on FanBox back in 2011. This is why you have been...

receiving emails from us.
Your account has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing lists. You will no longer receive e-mails from FanBox or any of our
users, but please allow up to 72 hours for this to go into effect.
 
If you have any questions or concerns, please contact our Account Manager at [email protected] Regards,FanBox Support Team

Hello,I apologize for any confusion, we had advised in the previous message the transaction was voided and did not go through on March 1st 2017.

Hello, Our records show you have an account open with us. We have gone ahead and deleted the account. We also removed your email address from our mailing lists. We do not see any inquiries from you in our system. However, if you need to contact us, you may email us at...

[email protected]. We apologize for any inconvenience. Best Regards,FanBox Support Team

Hi [redacted],Thank you for responding!You were refunded for your monthly IPL fee on March 14th, 2016 for the amount of $297.00 to your [redacted] account under [redacted]@gmail.com. [redacted] Unique Transaction ID#:6[redacted]In order to generate profits and cash out those profits, the
member must be actively managing their expenditures (ad credits) to meet their
desired goal while participating in the community and all earning activities
available. While you generated a descent amount in earnings, you also
continuously spent your ad credits, which in the end, must be paid back before
cashing out. Also, earnings go through a maturity cycle of 90 days before being
eligible for cash out. This is mentioned in our terms of service and within the
account FAQs. As that the fees were refunded the earnings are not valid.Again, we do apologize for any inconvenience you may have experience.If you have any other questions, please contact us at [email protected] and add reference number [redacted] in the subject line, or respond through this portal.Best Regards, The empowr support team

Hello [redacted]We appreciate you taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve. Looking at your account and activity history, we see you were active in spending the ad credits you accepted....

Spending ad credits without paying for them upfront entails a monthly processing fee. This earned you the bare minimum of what you could have earned had you worked on building your network (fan base), proactively engaged with the community, participated in the other earning activities, and managing your expenditures.  All earnings, including SC earnings, go through a maturity cycle of 90 days before being eligible for cash out. This is mentioned in our terms of service and within the account FAQs. April earnings have been paid and May earnings will be paid at the end of the month.We also are aware that you have already received three cash outs one of which was tied directly to the Ad Credit fee you paid. Due to this we will gladly offer you a subsidized refund for your Ad Platform Fees and refund you the Power User Subscription from the past 30 days. If you would like to take this offer, please contact us at [email protected] and add reference number [redacted] in the subject line, or respond through this portal.  Sincerely, empowr Outreach Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],We appreciate you taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve. You were charged an IPL processing fee because you have generated earnings using your IPL credits, and had your...

Account Protection activated. To better understand what IPL is, click here. Earlier today you called and we sent you a refund link, but as requested we will gladly do it manually for you and delete your account which was not deleted before. Your e-mail has been unsubscribed from all of our mailing lists. You will no longer receive e-mails from FanBox or any of our users, but please allow up to 72 hours for this to go into effect.A refund will be issued to your account within 2 – 4 business days for any charges made within the last 30 days.No further charges will be applied to your account and your earnings will be removed.If you have any questions or concerns, feel free to contact us. We are more than happy to assist you.Best Regards,FanBox Support TeamEmail: [email protected]: https://support.fanbox.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complaint Detail / ProblemComplaint Type:Refund / Exchange IssuesselectProblem:Empowr/FanBox FanBox 501 West Broadway #A182 San Diego, CA 92101 I was a client of Empowr (an alternative social media platform). Empowr's claim is that they will pay you to use their service as Facebook does not. However though their account was FREE, Empowr charges "Platform Fees" that have to be paid in order for anyone to "Earn" money using the platform. The "Platform Fees" according to their rules are refundable. According to Empowr rules & regs. anyone can request a "refund" of any platform fees they have paid. This may be done ONCE within every 12 month period. In early October 2016 I requested a refund of my platform fees to date which were the following.... August 22 2016 $217.47 July 22 2016 $82.94 July 06 2016 $27.52 On November 11, 2016 a partial refund of $217.47 was issued to CC ending in [redacted]. At issue now are the remaining platform fees as follows. July 22,2016 $82.94 62042....[redacted] Sequence ID July 06,2016 $27.52 [redacted]....[redacted] Sequence ID Total of remaining refund of $110.46 is outstanding as of November 18, 2016 Note**Empowr has elected to CLOSE after receiving the refund request through the CC company so ALL platform fees must be returned now [redacted]Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Amount of $110.46.. to be refunded to CC ending in.[redacted].   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you very much for helping me get my money returned to my financial institution.  My only wish now is that something could be done with this company, so nobody else has to go through this.Again, thank you, the money has been returned to my account. 
Regards,
[redacted]

Hello [redacted],Thank you for contacting us, and taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve.You submitted a similar request to...

our billing department on Wednesday June 29, 2016. Your refund was processed and your account settings were reverted as requested earlier this morning 7/1/16 to your PayPal account. If you have any further questions concerning this request please respond to your ticket #[redacted] or if you have any further questions concerning your account please email us at [email protected].  Thank You,empowr Support

Hello,Attached is a receipt of a refund sent to your PayPal account. This is a refund for a payment you made back in 2012. If you were charged other amounts, we need you to confirm how you were charged (PayPal or credit card) and the dates of the charges. Once we receive this information, we are more than happy to refund any other payments you have made. You may contact us at [email protected].

Hi [redacted],We appreciate you taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve.You were charged a Power User Subscription because you have your Earnings Accelerator on, and had your Account Protection...

activated. The role of Power User was created to accelerate the growth of the empowr economy so that everyone - not just Power Users - can earn more, thrive and uplift themselves.Power Users are capable of accelerating the economy because the revenue that is received by empowr from these Power Users is then immediately added to the blogging pool, which goes to pay all users for the earnings activities that they take part in.You can easily change your Power User Subscription to withdraw from your earnings each month from your Power User Settings. All empowr citizens are able to request to request two refunds (one Ad Platform Fee and one Power User Subscription) without any negative consequences to their earnings a year. We have gone ahead and processed the refund for you. Please allow 2 - 3 business days for the refund to show up in your account.  If you have any further questions concerning your account, please don't hesitate to contact us directly at [email protected]. Best Regards,empowr Support Team