Family Video Movie Club, Inc.

Hello, We are responding to this complaintThis customer placed an order with us (order#***), on 11/11/for "x Nintendo Entertainment System: NES Classic Edition"When this item became available it went globally viral & our stock was instantly depletedWe subsequently
had to cancel his order & we issued him a refund on 11/11/for his purchase in the amount of $We also sent him an email apologizing & explaining the issue as well as offering him a $coupon code for his future order. Thank you for choosing FamilyVideo.com! 1-888-332-

Hello, I spoke to *** personally on the phone todayAfter our conversation she said she was completely satisfied and I'll shoot her some credits and refunds for her inconvenienceShe will be using our service again shortly *** *** Highland Ventures Ltd Family Video ***
Thank you for choosing FamilyVideo.com! 1-888-332-

There was an error on our website that allowed more product to be sold than we had in stock due to our distributor's lowered allocations As soon as we realized this error, we shut the product down for orders As soon as we stopped selling the product, we notified our customers, canceled the orders, refunded any money collected, and gave a $credit for their next order as an apology for overselling the product.We did not sell any to employees, nor have we sold any on eBay or other online channels.There was also a severe allocation by Nintendo on this product nationally, which is easily researchable Of the 200+ that we would have liked to have received, we only received due to this allocation We had already set aside for a social media giveaway when we learned of the allocation

Complaint: [redacted]
I am rejecting this response because:Website said "In Stock" and then eventually became unavailable after about an hour.  Any reliable website has the number available tied into their stock number, otherwise they shouldn't be in business.  They were giving at least 5 away on Facebook also, so they had stock.  My guess is some people (employees) figured out they could make more money on the side by cancelling orders and selling them for $200+ on eBay.  In fact, I can not find anyone that has reported purchasing one via Family Video.Sincerely,
Aaron [redacted]