Customer bought the truck and also purchased the extended warranty She brought the truck in and it was running great, with no indicator lights on There were no codes at that time for any injectors or any issues, as the mechanics drove it and tested it to try and duplicate the problem without success Her mechanic would not get on the phone with our mechanic to discuss issues to try and help her out The maintenance items can go out at any given time, and it is up to them to maintain the vehicle and if there is any future problems they are more than welcome to bring it in for an appointment to see if we can help, or if it applies to the warranty, then they can go through themBest regards, [redacted] ***.Family Trucks and Vans [redacted]
This is the first I have been made aware of the situationPlease, Mr [redacted] call me and we will get the vehicle brought back in and made sure the repairs are correctWe are sorry that the shop we sent it to did not handle it correctly, but we will make sure it is right I am glad that the warranty work was done so we can hold the warranty company accountable as wellThey do reimburse you for a loaner vehicle so please contact them to get you a vehicle set up and we can get your vehicle in the shop Monday 1/15/for repairs Any questions please contact me at Family Trucks and Vans extThank you!Naiche "Nacho" S [redacted] GMFamily Trucks and VansSBroadwayDenver, CO
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11032212, and find that this resolution is satisfactory to me Sincerely, [redacted]
The vehicle was towed back my expense once already and I have information from two shops that the work claiming to be already completed was not already done Dielectric grease was a hack solution for a temporary fix that didn't even last for the ride home Why would I tow it back again and spend more money for shaddy workI asked for reading on the injectors wich were not provided and I also requested my existing parts be saved so I could confirm the parts were in fact replaced That also was not done All I recieved confirmation of was an alignment Please refund me my money and we can part ways Attached are invoices of current issue on the truck
That is a lie I am not satisfy he didn't even talked to me he put someone else on the phone who treated me really disrespectful they didn't things they were suppose to do the suspension still feels bad I took the truck on a trip and I can feel the passenger tire kind of shaky even my oldest son ask me why the tire/truck felt like that he is only and not a mechanic and he know it wasn't right they didn't reimburse me for all the money I paid to fix the heater which supposedly they fix they wanted me to bring the truck back again to do the tuwhen they were suppose to do that why they had itagain Family trucks and vans is the worst I asked for the GM and [redacted] treated me like a piece of nothing he did not let me talk to the GM or the GM did not wanted to talk to me, on top off all this I had been back to the motor vehicle place three times to extensions on my temporary plates because of the paper work.I have lost many hours of work bringing the truck back in front I have spent money out of my pocket I shouldn't be spending but like rootless [redacted] person said " we have been in business for years you are a nobody to tell us what to do or how of run our business" I don't know how they made it this far if they treat people with problems like they have treated me, or maybe is just discrimination because of my skin color or race.At this point I have not idea what they done to the truck they have never provide it any paper work of any king for things they done Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
[redacted] explained to me that customer was aware of the dent, and that the picture of the dent was on our website, and that is why the vehicle was at such a low price and was sold as-isThe vehicle was in detail, so I am sure it was cleanedI am not sure why the customer never reached out to management, but this is new to me Any questions or if pictures are needed to show that the dent was there, I would be happy to provide the Revdex.com with them, the customer has a copy as well Thanks! [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/16) */ Mr. [redacted] has cancelled his warranty. From the information I have, the truck was taken to [redacted] and they had submitted a warranty claim, then the warranty company had authorized a partial approval for work needed. The customers... were made aware in advance and before any work was performed. They have been informed that the warranty was cancelled and the check for that was sent to the lender [redacted] Any further questions, contact me. Thanks! [redacted] General Manager [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/12/08) */ When this vehicle was negotiated with the customers, the agreement was that they were able to get new tires or used tires, at "our discounted cost" date to be determined by the customerShe has been contacted in return numerous times via email and phone callsShe called and asked for a manager and I spoke with her to tell her as I looked up her deal from almost a year ago, for her that there was no promises in writing nor nothing implied via the salesmen, or other managersOur promise is still openI explained that if she would send me the size tires I would find out our cost and get her a great deal, as I was happy to helpShe never called me back sinceIt appears that she has taken it upon herself to get tires Thanks, [redacted] General Manager Family Trucks and Vans SBroadway Denver, CO XXXXX
I am not aware of this vehicle having issues, nor a complaintI can speak with customer, but if repairs have been made by another mechanic shop, then there is nothing I can do now to helpI wish they would have talked to me about this
Customer bought the truck and also purchased the extended warranty She brought the truck in and it was running great, with no indicator lights on There were no codes at that time for any injectors or any issues, as the mechanics drove it and tested it to try and duplicate the problem without success Her mechanic would not get on the phone with our mechanic to discuss issues to try and help her out The maintenance items can go out at any given time, and it is up to them to maintain the vehicle and if there is any future problems they are more than welcome to bring it in for an appointment to see if we can help, or if it applies to the warranty, then they can go through themBest regards, [redacted] ***.Family Trucks and Vans [redacted]
This is the first I have been made aware of the situationPlease, Mr [redacted] call me and we will get the vehicle brought back in and made sure the repairs are correctWe are sorry that the shop we sent it to did not handle it correctly, but we will make sure it is right I am glad that the warranty work was done so we can hold the warranty company accountable as wellThey do reimburse you for a loaner vehicle so please contact them to get you a vehicle set up and we can get your vehicle in the shop Monday 1/15/for repairs Any questions please contact me at Family Trucks and Vans extThank you!Naiche "Nacho" S [redacted] GMFamily Trucks and VansSBroadwayDenver, CO
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11032212, and find that this resolution is satisfactory to me Sincerely, [redacted]
The vehicle was towed back my expense once already and I have information from two shops that the work claiming to be already completed was not already done Dielectric grease was a hack solution for a temporary fix that didn't even last for the ride home Why would I tow it back again and spend more money for shaddy workI asked for reading on the injectors wich were not provided and I also requested my existing parts be saved so I could confirm the parts were in fact replaced That also was not done All I recieved confirmation of was an alignment Please refund me my money and we can part ways Attached are invoices of current issue on the truck
That is a lie I am not satisfy he didn't even talked to me he put someone else on the phone who treated me really disrespectful they didn't things they were suppose to do the suspension still feels bad I took the truck on a trip and I can feel the passenger tire kind of shaky even my oldest son ask me why the tire/truck felt like that he is only and not a mechanic and he know it wasn't right they didn't reimburse me for all the money I paid to fix the heater which supposedly they fix they wanted me to bring the truck back again to do the tuwhen they were suppose to do that why they had itagain Family trucks and vans is the worst I asked for the GM and [redacted] treated me like a piece of nothing he did not let me talk to the GM or the GM did not wanted to talk to me, on top off all this I had been back to the motor vehicle place three times to extensions on my temporary plates because of the paper work.I have lost many hours of work bringing the truck back in front I have spent money out of my pocket I shouldn't be spending but like rootless [redacted] person said " we have been in business for years you are a nobody to tell us what to do or how of run our business" I don't know how they made it this far if they treat people with problems like they have treated me, or maybe is just discrimination because of my skin color or race.At this point I have not idea what they done to the truck they have never provide it any paper work of any king for things they done Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
[redacted] explained to me that customer was aware of the dent, and that the picture of the dent was on our website, and that is why the vehicle was at such a low price and was sold as-isThe vehicle was in detail, so I am sure it was cleanedI am not sure why the customer never reached out to management, but this is new to me Any questions or if pictures are needed to show that the dent was there, I would be happy to provide the Revdex.com with them, the customer has a copy as well Thanks! [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/16) */ Mr. [redacted] has cancelled his warranty. From the information I have, the truck was taken to [redacted] and they had submitted a warranty claim, then the warranty company had authorized a partial approval for work needed. The customers... were made aware in advance and before any work was performed. They have been informed that the warranty was cancelled and the check for that was sent to the lender [redacted] Any further questions, contact me. Thanks! [redacted] General Manager [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/12/08) */ When this vehicle was negotiated with the customers, the agreement was that they were able to get new tires or used tires, at "our discounted cost" date to be determined by the customerShe has been contacted in return numerous times via email and phone callsShe called and asked for a manager and I spoke with her to tell her as I looked up her deal from almost a year ago, for her that there was no promises in writing nor nothing implied via the salesmen, or other managersOur promise is still openI explained that if she would send me the size tires I would find out our cost and get her a great deal, as I was happy to helpShe never called me back sinceIt appears that she has taken it upon herself to get tires Thanks, [redacted] General Manager Family Trucks and Vans SBroadway Denver, CO XXXXX
I am not aware of this vehicle having issues, nor a complaintI can speak with customer, but if repairs have been made by another mechanic shop, then there is nothing I can do now to helpI wish they would have talked to me about this