Family Toyota of Burleson

This letter Is ln response to [redacted]s complaint regarding a deposit taken on a vehicle.The customer has already been refunded the entire amount as requested. We tare a great deal aboutour reputation and would never keep something that was not rightfully ours. We are sorry for...

themisunderstanding and hope the customer will give us an opportunity in the future.

I have reviewed correspondence in regards client concern in regards to her 2012 Honda Odyssey.  I am personally aware of client and her concerns with her vehicle.  I personally assisted client with Senior Certified technician on her last visit to address all concerns.  Client on...

02/04/2017 came in to let myself and technician to evaluate concerns -  as she described intermittent. We performed thorough inspection of not only specifics components of her vehicle based on her description of concerns but the entire vehicle and could not visual see concern or issue.  Performed Health check on Vehicle computers no Determined trouble codes or failure.  Test drove multiple times and could not duplicate or find abnormal concern.  I will reach out to client and schedule appointment to reevaluate client concerns.