Family Savings, Inc

Dear Ms[redacted],Family Savings, Incappreciates your efforts in forwarding the complaint tendered by [redacted]? After investigating this matter, Family Savings has discovered that [redacted] is not a Family Savings customer? Rather, his wife is a customer of Family Savings
? Regardless, we have spoken with Mr[redacted]'s wife, and left a message for Mr[redacted], and we are confident that a mutually agreeable resolution will be achieved upon receipt of Mr[redacted]'s return call? Thank you and please contact Family Savings, Incwith any additional questions.Sincerely,Family Savings, Inc

Yes I would like to drop my complaint against family savings they have contacted an we resolved the matterIf I do need any further assistance from the Revdex.com I will contact youThank you

Dear Ms***,Thank you for this opportunity to respond to Ms*** most recent submission? Family Savings, Inchereby confirms that it processed Ms*** requested refund on March 17, ? We recommend that Ms*** contact her financial institution if this refund is not reflected on her account, or we welcome her to contact us and we will gladly assist her in any way possible? Thank you.Respectfully,Family Savings, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/07/30) */
Dear [redacted]
Family Savings, Inc. has learned from Ms. [redacted] that someone other than her fraudulently used her checking account to place an order with our company. Family Savings, Inc. has attempted to assist Ms. [redacted] with...

this matter and has refunded all payments to her. We wish Ms. [redacted] the very best and remain available to assist her. Thank you.
Sincerely,
Family Savings, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */

Initial Business Response /* (1000, 6, 2015/05/07) */
Dear [redacted]
Family Savings, Inc. has received and reviewed the complaint filed by Ms. [redacted]. We are pleased to report that we have successfully resolved this matter directly with Ms. [redacted]. We would like to thank Ms. [redacted] for her...

feedback and willingness to work with us on this resolution. Additionally, we would like to thank the Revdex.com for its assistance. Thank you and please let us know if you have any other questions.
Respectfully,
Family Savings, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/18) */
Yes ma'am. The complaint has been resolved.

Dear Ms. [redacted],Family Savings, Inc. appreciates your efforts in forwarding the complaint tendered by [redacted].  After investigating this matter, Family Savings has discovered that [redacted] is not a Family Savings customer.  Rather, his wife is a customer of Family Savings....

 Regardless, we have spoken with Mr. [redacted]'s wife, and left a message for Mr. [redacted], and we are confident that a mutually agreeable resolution will be achieved upon receipt of Mr. [redacted]'s return call.  Thank you and please contact Family Savings, Inc. with any additional questions.Sincerely,Family Savings, Inc.

Initial Business Response /* (1000, 5, 2016/01/18) */
Dear Ms. [redacted]
Thank you for forwarding the complaint filed by [redacted]. Family Savings, Inc. denies processing any unauthorized charges to Ms. [redacted]'s account, but nonetheless agrees to provide her desired resolution to close out...

this matter. Thank you for your assistance and please contact Family Savings, Inc. with any questions.
Sincerely,
Family Savings, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */

Final Consumer Response /* (2000, 7, 2016/03/18) */

To Whom it May Concern Our records, as well as Ms [redacted]'s complaint, show that Ms [redacted] hung up at the beginning of conversation with us.  Had she stayed on the call, we would have directed customer to the website to claim the Reward offered on the postcard at no...

obligation.  The confusion seems to have resulted from that.  We would gladly provide that information to her if she would like to contact us. Sincerely, Family Savings

Initial Business Response /* (1000, 5, 2015/11/06) */
Dear Ms. [redacted]
Thank you for contacting Family Savings, Inc. regarding the complaint filed by Ms. [redacted]. We are happy to inform you that we have successfully resolved this matter directly with our customer. We thank the Revdex.com for...

its assistance with this matter and welcome any questions that you may have.
Thank you,
Family Savings, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/16) */

Yes I would like to drop my complaint against family savings they have contacted an we resolved the matter. If I do need any further assistance from the Revdex.com I will contact you. Thank you

Initial Business Response /* (1000, 5, 2016/03/15) */
Dear Ms. [redacted]
Family Savings, Inc. is pleased to inform the Revdex.com that it has discussed this matter with the complainant and resolved this matter to her satisfaction. Therefore, we thank your office for its assistance and encourage you to...

contact us directly with any questions.
Thank you,
Family Savings, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */

To Whom it May Concern   We spoke with Mrs [redacted] December 12th and 13th.  She called us stating we billed her $24.95.  Our records did not show that so we requested she provide information showing the charge.  Mrs [redacted] faxed us a copy of her bank statement.  The...

$24.95 charge was from a different company.  A phone number was listed on the statement so we suggested she contact that company in regards to the charge and refunded a charge of $3.95 and $3.94 that was charged by us.   Sincerely   Family Savings