Family Roots USA, Inc

Mr*** was refunded for the full amount of $on 5/11/and sent an email.
*** ***
Family Roots

Dear *** ***Thank you for making me aware of this situationPlease provide us a residential address to send an e label to, so you can ship the products back to usUpon receipt of our products, I will issue you a refund in the full amount of $510.Thank You,*** *** *** Family
Roots 1,800,***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr. and Mrs. [redacted], I am writing you in regards to Complaint ID: [redacted] with the Revdex.com. As mentioned to you during your phone call to us on October 5 2015, the contract signed by you states that refunds will not be granted after 14 days due to our products being custom made and not...

re-usable. However, our main concern is to make sure our customers are fully satisfied. We have refunded your account in the amount of $319. Please allow 3-5 business days for funds to settle into your account. We appreciate your business and hope you will contact us for future products. Best Wishes,   [redacted] at                                 Family Roots, Military Achievements, and Air Force Achievers Customer Care ###-###-####