Family Medical & Dental Clinic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, only if I am not being charged any thing extra from what I was advised before the procedure Sincerely, [redacted]

RE: [redacted] Mr [redacted] came to see me on 02/06/with chief complaint of a broken tooth After examinig I recommended a crown for that tooth Since Mr [redacted] has a BCBS PPO Dental insurance, I gave him an approximate patient’s portion for the crown which was $or more and told him that Insurance usually approves about $and Mr [redacted] accepted the treatment and paid his estimated portion and I completed his treatment on 3/1/Mr [redacted] came back on 03/10/with EOB from BCBS Insurance and wanted to talk to me He explained to my front desk staff that I charged $to insurance and my staff told Mr [redacted] to wait in a exam room so that I can talk to him between other patients but he did not wait Once I became free I called him at [redacted] and he answered the phone very angrily and once I started to talk Mr [redacted] hung up the phoneLater I found out that Mr [redacted] put bad review on YELPI think Mr [redacted] came to me since I am in Netowrk PPO provider, but he does not understand how insurance works My usual and customary charge for a crown is $and more than PPO plans that I accept approve differently His particular insurance approved $for this crown and I received apayment of $and Mr [redacted] ’s portion is for the same crown is $ I have not asked for more money from him other than $he paidMr [redacted] did not give me a chance to explain the situation and it is unfair to destroy someone’s reputation for ignorance.Tell us why here

I'm sorry for the miscommunication, as well as misunderstandingI value my patients, and I try my very best to serve their dental needs

RE: [redacted] Mr. [redacted] came to see me on 02/06/2016 with chief complaint of a broken tooth.  After examinig I recommended a crown for that tooth.  Since Mr. [redacted] has a BCBS PPO Dental insurance, I gave him an approximate patient’s portion for the crown which was...

$400.00 or more and told him that Insurance usually approves about $800.00 and Mr. [redacted] accepted the treatment and paid his estimated portion and I completed his treatment on 3/1/2016. Mr. [redacted] came back on 03/10/2016 with EOB from BCBS Insurance and wanted to talk to me.  He explained to my front desk staff that I charged $1200 to insurance and  my staff told Mr. [redacted] to wait in a exam room so that I can talk to him between other patients but he did not wait.  Once I became free I called him at [redacted] and he answered the phone very angrily and once I started to talk Mr. [redacted] hung up the phone. Later I found out that Mr. [redacted] put bad review on YELP. I think Mr. [redacted] came to me since I am in Netowrk PPO provider, but he does not understand how insurance works.  My usual and customary charge for a crown is $1200 and more than 100 PPO plans that I accept approve differently.  His particular insurance approved $940 for this crown and I received apayment of $470 and Mr. [redacted]’s portion is for the same crown is $470.  I have not asked for more money from him other than $400.00 he paid. Mr. [redacted] did not give me a chance to explain the situation and it is unfair to destroy someone’s reputation for ignorance.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, only if I am not being charged any thing extra from what I was advised before the procedure. 
Sincerely,
[redacted]