Family Medical Center

It was an extremely rainy day of the service call Our service technician, [redacted] , was aware of the mud on the dark tan / brown carpet in the basement the minute it happened [redacted] offered to clean the mud up and [redacted] said not to worry about it [redacted] insisted [redacted] then provided "Resolve" carpet cleaner and paper towels [redacted] scrubbed the spots (approximately five 2"x2" spots) [redacted] removed any spots that were on the carpet He apologized several times to [redacted] who said "don't worry about it" and appeared to be satisfied with the cleaning results [redacted] paid for the service call at the end of the appointment As to the pricing, we charged an $diagnostic charge for coming out and diagnosing the problem A $trip charge was also charged due to the distance of the call from our office A minor repair of $was billed for searching for a short and taping wires together so as not to cause a short in the future The total billed for this call was $ This billing is standard procedure for our company A shorted amp fuse was also replaced at the time of service but we did not bill this charge of $ The system was working properly at the end of the service call We apologize for any misunderstandings or lateness in response, but we were assured by [redacted] at the time of service that there were no problems She paid the bill by check at the time of service without any complaints