An unstable pool was installed with five panel walls creased This was new pool purchase We invested $in a family pool and it was installed improperlyWhen we contacted Family Leisure about the problem they spoke with us once and avoided our phone calls several times after and refused to provide owners full name When we finally did speak to someone I believe it was [redacted] , We told him five panels had creases at the bottom at each support post and each crease was covered up with at least six inches of dirt so that it was not visibleHe told me it was our faultFamily Leisure stated it was our problemThe pool manager said they would come out if we paid them again for there servicesWe replied that we have already paid for the pool installation and it was their job to correct the problemThe wall panels are creased and new walls would need to be installedFamily Leisure said that is not an optionGetting our money back is not an optionSo, we are left
An unstable pool was installed with five panel walls creased This was new pool purchase We invested $in a family pool and it was installed improperlyWhen we contacted Family Leisure about the problem they spoke with us once and avoided our phone calls several times after and refused to provide owners full name When we finally did speak to someone I believe it was [redacted] , We told him five panels had creases at the bottom at each support post and each crease was covered up with at least six inches of dirt so that it was not visibleHe told me it was our faultFamily Leisure stated it was our problemThe pool manager said they would come out if we paid them again for there servicesWe replied that we have already paid for the pool installation and it was their job to correct the problemThe wall panels are creased and new walls would need to be installedFamily Leisure said that is not an optionGetting our money back is not an optionSo, we are left