Initial Business Response /* (1000, 5, 2015/11/17) */
Our crew went out Friday Oct and resealed around the sky lightThey talked to the home owner and he is suppose to inform us if sky light starts dripping again
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
The crew never came out until November My wife was home and they never came to the door to let us know they were thereThey claimed on the roof and were working when I came home I went out and told them that we didn't know they were there or conning and the response was " we are sneaky like thatTold me they were sealing the joints that didn't look good and try thatThey continued to work for a while and left without talking to usI was previously informed when at the business location that thy would call before coming so I would be thereThis didn't happenThey did not make a follcall and since it has rained in the last few days the leak has stoppedIt may well be fixed we will see.I will call and let them know in a few days after another rain event
I had been in the construction and repair business for many yearsAny time a leak was noticed the standard procedure for testing or discovering a leak was to use water from a hose to trace a leak originThis was never done or any other means of discovery used other than guessing what it might be
I still think I am owed an apology for the lack of respect and response***'s only response to me has been one of lack of care and this entire problem is no big thing
Initial Business Response /* (1000, 5, 2015/11/17) */
Our crew went out Friday Oct and resealed around the sky lightThey talked to the home owner and he is suppose to inform us if sky light starts dripping again
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
The crew never came out until November My wife was home and they never came to the door to let us know they were thereThey claimed on the roof and were working when I came home I went out and told them that we didn't know they were there or conning and the response was " we are sneaky like thatTold me they were sealing the joints that didn't look good and try thatThey continued to work for a while and left without talking to usI was previously informed when at the business location that thy would call before coming so I would be thereThis didn't happenThey did not make a follcall and since it has rained in the last few days the leak has stoppedIt may well be fixed we will see.I will call and let them know in a few days after another rain event
I had been in the construction and repair business for many yearsAny time a leak was noticed the standard procedure for testing or discovering a leak was to use water from a hose to trace a leak originThis was never done or any other means of discovery used other than guessing what it might be
I still think I am owed an apology for the lack of respect and response***'s only response to me has been one of lack of care and this entire problem is no big thing