Family Foot and Ankle Clinic

This case # [redacted] was sent a final notice in attempt to clear up old filesShe originally received: notice from her insurance company applying her claim to her deductible, 2.Our billing co only sends out statements AFTER insurance has been billed and adjustments have been madeThat being said, statements were mailed to her, 1st on July 16th 2013, again on Sept 23rd, 2013, and final statement Oct 24th,(see attachment)all of which went unpaidClient did not make any calls to the office inquiring about her balance The phone number listed on our billing statements ( [redacted] belongs to our Billing companyThe person this client spoke with is not from our office but employed with the billing companyI do apologize for any upset stemming from the phone call and will contact the billing company my email is: [redacted] @gmail.com (billing stmts - Revdex.com case # [redacted] .pdf)

Contact Name and Title: Lisa office mgr
Contact Phone: 219-477-
Contact Email: ***@gmail.com
We do not have a client with this exact nameCould you please check the spelling and let me know so I can address the right accountThis could be of a few personsJulie (whom the
complaint is against) does not work in our office, She is employed by the billing company
I will respond back to you asap
Thank you,
Lisa

I
am rejecting this response because: nothing was addressed. I was asking
for time to contact my insurance company and this was not addressed.
Not sure how they know if I called or not 3 years later. I have no
problem paying this bill if I owe it. It’s just a shame you can’t
question to the doctors office why this is 3 years later as it is almost
impossible to remember why this happened. Saying that the billing Dept
is not someone at your office I understand but still
associated/responsible for representing your office in general. I will pay this in full this week.

This case #[redacted] was sent a final notice in attempt to clear up old files. She originally received:
1. notice from her insurance company applying her claim to her deductible,
2.Our billing co only sends out statements AFTER insurance has been billed and adjustments have been made. That being said, 3 statements were mailed to her, 1st on July 16th 2013, again on Sept 23rd, 2013, and final statement Oct 24th,2013 (see attachment)all of which went unpaid. Client did not make any calls to the office inquiring about her balance.
The phone number listed on our billing statements ([redacted] belongs to our Billing company. The person this client spoke with is not from our office but employed with the billing company. I do apologize for any upset stemming from the phone call and will contact the billing company.
my email is: [redacted]@gmail.com (billing stmts - Revdex.com case #[redacted].pdf)