Family Avenue

Slow to ship but the bigger issue is that they are not to size. Every other helmet I have purchased in XL fit like a glove, theirs was waaaay too tight and get this, when you request a return authorization and mailing label...they require YOU to pay for the shipping. They misrepresent their product and you, the duped consumer must pay to return/exchange it. I work 75-90 hours a week so I don't have time for such BS. I'm stuck with the stupid thing and am very disappointed in this vendor. I will never purchase anything from them again. They set the customer care bar so low you need a shovel to find it.

Initial Business Response / [redacted] (1000, 10, 2017/12/31) */ We have received the client's complaint and have decided to remove this item, S.HFiguarts Sailor Jupiter, from our storeWe will no longer offer it on our websiteWe are sorry if the client's felt she was misled, as this was not our intention, we value and respect our clients and would be more than happy to serve her again in the futureThank you for your service on this matter

Initial Business Response /* (1000, 10, 2017/12/31) */
We have received the client's complaint and have decided to remove this item, S.H. Figuarts Sailor Jupiter, from our store. We will no longer offer it on our website. We are sorry if the client's felt she was misled, as this was not our...

intention, we value and respect our clients and would be more than happy to serve her again in the future. Thank you for your service on this matter.