Family and Friends Health Care

My name is *** ***,and I am representing Family and Friends HealthCare IncI want to acknowledge receipt of your letter and extend appreciation for giving us the opportunity to respond in the matter relating to *** *** *** *** *** ** ***As you correctly mentioned
*** *** sought fingerprinting services from our business as a customer, except that processing of the background check report was delayed by the State of ** *** *** *** *** *** ***) departmentI personally called *** *** to apologize for any inconvenience we may have caused her.I explained to *** *** that when fingerprinting impressions are captured by our staff in the office, the impressions are immediately submitted to *** for processing, interpreting, and disseminating of a report to the organization requesting the results for the customer.When *** *** left our office after being fingerprinted, she was advised of a confirmation number which is prove that her impressions have been forwarded to ***A confirmation nuTuber only generates if the submission to *** is successfully.From that point going forward, processing of the results is handled by ***, and we do not have any control over the processing timeframe*** will normally take between and hours to process criminal and non-criminal reports, Our company followed up with *** to find out the reason *** ***'s results were not returned to the requesting organization within the hours timeframe, and we were advised that there was a delay in processingNo further reasons were made known to us for the delay When I spoke with *** *** about two weeks ago, she advised me that the requesting organization had received her background resultsI apologized to her and she accepted my apologyI have personally called *** *** times to follow up with her to no availI left messages on her voice mail.Due to, *** *** has received her reports from ***, we are unable to refund her for the services, although I maintain that we are deeply sorry for any unforeseeable delays in this processWe hope that our explanation is satisfactory?Thanks again, for reaching out to Family and Friends HealthCare Inc.Sincerely, Tambei C***