Famba Automotive

My boyfriend and I went to the dealership Friday July 10th trying to buy him a new vehicle. We found a vehicle we liked, and they told us to give a down payment so we did. $500. $200 on my card, and $300 dollars on my boyfriends card and they told us they would put a sold sign on it and contact us Monday the 13th with specific numbers after getting fully approved through the bank. . They failed to contact us so we called them on the 13th and they told us they couldn’t get the loan and if we wanted the vehicle we needed $2500 down or a co-signer neither of which was possible so we told them we wanted our down payment back. They told us they refunded it Monday and we would have it Tuesday. Tuesday we called because we had yet to receive the money they told us we would see it Wednesday. No money Wednesday so we called and they said Thursday. By Friday it had been a week. We were getting frustrated as they still had not refunded our money. I called Friday the 17th as it had been a week and they told me they refunded it to a card that was not ours. They said they redid it and it was going to the correct card. I called the 22nd as we had not received the money after there “2nd try” refunding it. It is now the 23rd of July and we have yet to have the money. Very Frusterated.

This complaint outlines the initial sales process that has not yet been concluded as of 10/17/19. I am apart of the ***'s program and solicited information for pricing on a new 2019 *** with zero mileage. I received quotes from dealers within a 90 mile radius of ***, ***. A sales representative named *** sent a quote for this same vehicle at $31,811. It was communicated to general manager *** that the vehicle I had requested information on should have a 3rd row seat if possible. Mr. replied with a different model - 2019 *** quote with a price of $36,581. When reviewing this I advised that the package upgrade for this vehicle amounted to $1,085 and attempted to seek relief by adding this to previous package price of $31,811. Mr. declined this request. I then asked for the model and VIN # of the original vehicle that was quoted to me by his sales representative ***. I called *** directly and advised I would purchase the vehicle in the quote she sent me. She advised that there was a note from Mr. on my "file" indicating I needed to work with the general sales manager only, which appeared to be subversive. Mr. advised that this was a "misquote" and that he could not honor the vehicle model and price sent in the email by his sales representative ***.
Once learning that the sales process with this dealership was not going in the right direction I asked to speak with the finance manager. The agent on the phone said the finance manager was out today but would be back tomorrow and that I could speak with the night/after hours finance representative. During this conversation it was agreed that the dealership would not complete a hard inquiry on my credit report until we had settled the sales price discrepancy. However, when the finance manager '***' came back to work the next business day, *** had already completed a hard inquiry, not receiving the information day prior.

I responded to faiths *** add for $99 down get into a *** doesn’t matter if you had credit of 500 as long as your income was $1800 a month or more and to click onto there link I did and spoke with a sales rep named *** whom I told I had a *** sent pics wanted to trade still owed money and would this work for a *** she said yes that her sales manager wanted my *** was trying to get me to come in. I told her I can only swing 600-650 payments will this deal work for a *** I don’t want to drive all that way and not get into one she text back yes. I got down today 7/8 I try a *** I’m asked how much more money I can put down? I’m not dealing with *** I’m dealing with a male sales rep which yea happens. Said wait I was informed the *** goes with the $99 down and my credit score deal that I’ve been working to fix it and it’s a slow process but I’ve made some just taking forever. He comes back value on car outrageous payments on *** and a *** that they can get me into for a $100 more a month than I can afford. Now I said I could probably swing it if they could get me into the *** they go back and forth cause I was offered $1500 more elsewhere for my ***. The sales rep also told me with escentives and stuff would knock money off *** then comes back and says there are none for the *** but are some for the ***. I told him this was not what I was told threw text the night before. I feel it’s false advertising and I want the truck for what I was told by the first sales woman I Delt with and first sales manager like the ad said $99 down with a credit of 500 of better and an income of $1800 or better.