FamaLiving

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowID [redacted] Damaged/Defect of My Famaliving San Diego Venus ChairOrder Invoice # *** Regards, [redacted]

To whom it may concern, Please advise the cusumer to contact us directly at [email protected] and will advise on the claim procedureWe did confirm with the factory though that the correct fabric was used to uphoster the chairColor tone on the monitor can differ from real fabric based on the monitor age, type, settings, video card, lighting and multiple other factorsThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
ID ***Damaged/Defect of My Famaliving San Diego Venus Chair.Order Invoice # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Damage/Defect on the Top Right Arm Corner of my (customer) Venus ChairI (customer) can fill the arm chair woodNo Padding was placed in this areaThere is a Noticeable DipMy (customer) chair was delivered April 29,I (customer) Inspected the merchandise packagingThere were no visible damages to merchandise packagingI(customer) did not see the defect/damage until after my (customer) Famaliving Chair had been delivered and signed forWrong Color I (customer) ordered ARTEMIS _23which is a golden colorThis Venus Chair is a Pesto GreenThis is a Special Ordered ProductIt is so disappointing to spend time and money picking out new furniture and then receive it damaged which puts a crimp in your enthusiasm for the furniture piece. What was the Step-by-Step Custom build process for My(customer)Venus Chair?Color Description is ARTEMIS _Not ARAMIS 023. I(customer)am requesting from Famaliving San Diego Mechanized Factory All Information Step-by-Step Process to Build My Famaliving Venus ChairAll Start to Completion Pictures, Notes, and Inspection(s)
Regards,
*** ***

We have replied to customers concers directlyFactories do not take pictures and videos of every product manufacturing procedure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Famaliving San Diego representative [redacted] has Not Complied with the recommendations suggested by Famaliving Manufacturer.
Regards,
[redacted]

The picture does not show any damages or deflects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Famaliving San Diego representative [redacted] has Not Complied with the recommendations suggested by Famaliving Manufacturer.
Regards,
[redacted]

To whom it may concern, Please advise the cusumer to contact us directly at [email protected] and will advise on the claim procedure. We did confirm with the factory though that the correct fabric was used to uphoster the chair. Color tone on the monitor can differ from real fabric based...

on the monitor age, type, settings, video card, lighting and multiple other factors. Thanks

To whom it may concern, 
Please advise the cusumer to contact us directly at [email protected] and will advise on the claim procedure. We did confirm with the factory though that the correct fabric was used to uphoster the chair. Color tone on the monitor can differ from...

real fabric based on the monitor age, type, settings, video card, lighting and multiple other factors. 
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ID [redacted]
Damaged/Defect of My Famaliving San Diego Venus Chair.
Order Invoice # [redacted].
Regards,
[redacted]

Definate dip in arm of chair right where you would put your hand to raise yourself up thus that dip will only become more pronounced...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Damage/Defect on the Top Right Arm Corner of my (customer) Venus Chair. I (customer) can fill the arm chair  wood. No Padding was placed in this area. There is a Noticeable Dip. My (customer) chair was delivered April 29,2015. I (customer) Inspected the merchandise packaging. There were no visible damages to merchandise packaging. I(customer) did not see the defect/damage until after my (customer) Famaliving Chair had been delivered and signed for. Wrong Color I (customer) ordered ARTEMIS _23which is a golden color. This Venus Chair is a Pesto Green. This is a Special Ordered Product. It is so disappointing to spend time and money picking out new furniture and then receive it damaged which puts a crimp in your enthusiasm for the furniture piece. What was the Step-by-Step Custom build process for My(customer)Venus Chair?Color Description is ARTEMIS _23. Not ARAMIS 023. I(customer)am requesting from Famaliving San Diego Mechanized Factory All Information Step-by-Step Process to Build My Famaliving Venus Chair. All Start to Completion Pictures, Notes, and Inspection(s).
Regards,
[redacted]

Review: Damage/Defect on the Top Right Arm Corner of my(customer)Venus Chair. I( customer)can fill the arm chair wood. No Padding was placed in this area. There is a Noticeable Dip. My(customer)chair was delivered April 29,2015.I (customer) Inspected the merchandise packaging. There were no visible damages to merchandise packaging. I(customer) did not see the defect/damage until after my (customer) Famaliving had been delivered and signed for. Wrong Color I (customer) ordered ARTEMIS_23 which is a golden color. This Venus Chair color is a Pesto Green. This is a Special Ordered Product.It is so disappointing to spend time and money picking out new furniture and then receive it damaged which puts a crimp in your enthusiasm for the furniture piece.Desired Settlement: I(Customer) am requesting from Famaliving San Diego All (pictures, videos, notes and inspections)Step-by-Step Process to build My (customer) Venus Chair, from Start to Completion.

Business

Response:

To whom it may concern,