I took my three children horseback riding at *** *** on Tuesday March We paid for a minute ride and trail guide for $The children's ride was cut short by about minutes because they were told the horses were being stubborn I was very disappointed and so were the kids We only got a to minute ride for almost $ The owner *** *** said she would call me about what happened when we were leaving their facility and I later called her and she said she would call me back but it's been over hours with no response from them We just want our money back for a service they did not provide Their employees just didn't feel like working that day in my opinion and left me with three very disappointed children
Product_Or_Service: One hour trail ride with three children
Secured reservation for horseback riding with credit card Rain cancelled reservation, but credit card was still charged for services
Called *** on 4/11/for riding reservation on 4/12/and secured said reservation with credit card Rain cancelled that riding session and it was explained that we would have to call back if we were able to re-schedule We never re-scheduled but *** charged the credit card for $on the day the original reservation was made Called back to inquire how to have this charge removed, *** said it would take up to days, but she would have it removed from my *** It has never been removed
I took my three children horseback riding at *** *** on Tuesday March We paid for a minute ride and trail guide for $The children's ride was cut short by about minutes because they were told the horses were being stubborn I was very disappointed and so were the kids We only got a to minute ride for almost $ The owner *** *** said she would call me about what happened when we were leaving their facility and I later called her and she said she would call me back but it's been over hours with no response from them We just want our money back for a service they did not provide Their employees just didn't feel like working that day in my opinion and left me with three very disappointed children
Product_Or_Service: One hour trail ride with three children
Secured reservation for horseback riding with credit card Rain cancelled reservation, but credit card was still charged for services
Called *** on 4/11/for riding reservation on 4/12/and secured said reservation with credit card Rain cancelled that riding session and it was explained that we would have to call back if we were able to re-schedule We never re-scheduled but *** charged the credit card for $on the day the original reservation was made Called back to inquire how to have this charge removed, *** said it would take up to days, but she would have it removed from my *** It has never been removed