Fall River Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to my concern. The company has contacted me to set upan appointment to come out and look at the floor. I will let you know what resolution is made. [redacted]

The customer below filed a service with us in October.  The service was given to one of our project managers.  This project manager unexpectedly went out on an extended Medical Leave of Absence and thus the service was not handled correctly on our part.  We have since made contact...

with the customer in the last 24 hours.  She understands what happened with the person handling the complaint and has requested we hold off on doing an inspection of the problem until the holiday passes.  The customer is to make contact with use and when the time is good for her.  At this time we will resolve the issue. Please let me know if you need any further information