Falco & Sons, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Butch contacted me upon receipt of his letter from you He has since begun steps to rectify the situation and at this time I trust that he will follow through He may not have written to you, but he did tell me that, in a phone conversation with Revdex.com, he was informed that once he corrects this problem he will earn a A+ rating from you Thank you for you assistance Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Butch contacted me upon...

receipt of his letter from you.    He has since begun steps to rectify the situation and at this time I trust that he will follow through.  He may not have written to you, but he did tell me that, in a phone conversation with Revdex.com, he was informed that once he corrects this problem he will earn a A+ rating from you.  Thank you for you assistance.
Regards,
[redacted]