Faja Salome

Our sincerest apologies for that inconvenient experience. During the date frame that you went to buy your merchandise, the store was finishing a price update on the products. One of the bar codes...

was placed on the wrong product. The Manager realized this after the transaction was made. It was an honest mistake. Nevertheless, we are finalizing our updates and making some internal adjustments so this never reoccurs. Again, our sincerest apologies.

Review: The manager of the store, who also was the person who serviced me, scanned the item that I was purchasing and we completed the transaction. He took back the receipt and changed the price stating that it was the wrong price. I explained that whatever the price scanned as that is the price, especially once the transaction of money and a receipt was printed. He refused and changed my receipt.Desired Settlement: I would like to have this company adjust the billing and they should be made aware of business policies for consumer purchases.

Business

Response:

Our sincerest apologies for that inconvenient experience. During the date frame that you went to buy your merchandise, the store was finishing a price update on the products. One of the bar codes was placed on the wrong product. The Manager realized this after the transaction was made. It was an honest mistake. Nevertheless, we are finalizing our updates and making some internal adjustments so this never reoccurs. Again, our sincerest apologies.