We have read the complaint and discussed the service issues with our team. We want this issue to have a good ending for our customer. I have given **tt a call and invited him into the dealership so we can meet in person. I would like to discuss the issues in further detail before offering a...
settlement.
I hope this is a positive to a resolution.
I left a message for Mr [redacted]. I would like to come to a resolution that will satisfy our customer. It is not our intention to deceive our customers when purchasing an extended warranty. Miscommunications can happen and this deserves our full attention.
First and foremost,
I want to apologize for your experience at Buckeye Nissan. Our goal has always been to provide excellent customer service in every area of the dealership. We've built our business on CFL "customers for life". The dealership associates account of what...
happened that day differ considerably from what I read in the complaint.
Instead of getting into a debate of who's right and who's wrong, I would like to take a more positive approach and invite you back to Buckeye Nissan. I am offering to sit down with you and take the time to break down all the numbers, so we can both understand this deal. Sometimes, when these things happen, we all learn from the incident. You might even find yourself joining the Buckeye family as a CFL.
Again, I apologize for the perception you got of our dealership that day. I hope you give me the opportunity to change that perception. If you would like to set an appointment with me, please call me at the dealership at your earliest convenience.
Sincerely,
Steve I[redacted]
General Manager
Buckeye Nissan
614-771-2345
We have read the complaint and discussed the service issues with our team. We want this issue to have a good ending for our customer. I have given **tt a call and invited him into the dealership so we can meet in person. I would like to discuss the issues in further detail before offering a...
settlement.
I hope this is a positive to a resolution.
I left a message for Mr [redacted]. I would like to come to a resolution that will satisfy our customer. It is not our intention to deceive our customers when purchasing an extended warranty. Miscommunications can happen and this deserves our full attention.
Thank you,
First and foremost,
I want to apologize for your experience at Buckeye Nissan. Our goal has always been to provide excellent customer service in every area of the dealership. We've built our business on CFL "customers for life". The dealership associates account of what...
happened that day differ considerably from what I read in the complaint.
Instead of getting into a debate of who's right and who's wrong, I would like to take a more positive approach and invite you back to Buckeye Nissan. I am offering to sit down with you and take the time to break down all the numbers, so we can both understand this deal. Sometimes, when these things happen, we all learn from the incident. You might even find yourself joining the Buckeye family as a CFL.
Again, I apologize for the perception you got of our dealership that day. I hope you give me the opportunity to change that perception. If you would like to set an appointment with me, please call me at the dealership at your earliest convenience.
Sincerely,
Steve I[redacted]
General Manager
Buckeye Nissan
614-771-2345