Fairway Motors

The customer came in with his girlfriend to look at a used truck we had in stockHe had advised the salesperson that he was on his way to pick up a used truck at another dealer, since they had secured a loan for himHe advised he was approved there but wanted to see our truck on his way there During the sales process the customer was asking about interest rates and was told we would need his written authorization to do a credit inquiryThe customer agreed and signed the document to obtain his credit history.We couldn't come to terms on price or payment on our vehicle and the customer and his girlfriend left and thanked us for trying anywayThe report was not sent to any financial institutionSincerely, Laura AC [redacted] President

To whom it may concern;In response to complaint ID # [redacted] Vehicle was diagnosed as needing fuel injectorsCustomer was informed of needed repair and Service adviser called customer with price and that parts would need to be orderedCustomer approved repairsCustomer called back later in the day and said cancel orderService adviser did inform customer of diagnostic charge and customer stated they would pick up vehicle later in the dayNo dispute was mentionedAs a valued customerwill will refund customer 50% of total bill of $Refund amount will be $50,67.Sincerely, Robert BService Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]