Fairfield Mini Storage

The following is the response to the above referenced Complaint ID. Below is a timeline of communicationthat Heath Mini Storage has had with the customer that fled this complaint. The timeline goes from mostcurrent to oldest, due to that's how our system logs information.8/12/2016 9:18 AM LW: Print...

- Auction Date reminder - Final Auction Warning Letter8/12/2016 9:13 AM LW: Email - Auction Date reminder - final Auction Warning Letfer7/30/2016 10:58 AM LW:  Note - we did not have a current address they moved she said, She did receivethe email because she emailed back Said they was going to call Revdex.com. Kept yelling on the phone.7/30/2016 10:57AM LW: Note-customer called in wanted to know how much they owed to move out.Gave them their balance. said they only owed 150. I told her no she has 2 late fees and the auction fee. Theboyfriend was yelling in the back ground, he got on the phone. He said they didnt owe 2 months until the 31stof this month. I again explained the process, told them we sent out letters, emails, and tried calling.7/18/2016 3:51 PM RB: Email - Auction Default Notice7/18/2016 3:50 PM RB: Print - Auction Default Notice7/18/2016 11:54 AM     LW: Print - Inventory List for Public Auction7/14/2016  1:49 PM LW: CollectionNote - weird auto recordingFrom:  [redacted]Sent:  Monday,July 11 , 2016  10:59 AMTo: Heath Mini Storage<[email protected]>Subject, PLEASE PAY BEFORE THE 18TH,T O AVOID AUCTION PROCESS STARTING ON ACCOUNT.How much is the total? xxxxxxxxxxxxIt shows your total bill in the attachment in the email. Your account balance is $1 85.86.7/8/2016 11:51 AM LW: -Email - Past Due Notice - First Auction Warning letter, to let customer know thatdue to owing 2 months' rent, their unit was eligible for auction procedures to sfart, if they did not make apayment.7/8/2106 11:4 7 AM LW: -Print - Past Due Notice - First Auction Warning letter, to let customer know thatdue to owing 2 months' rent. their unit was eligible for auction procedures to start, if they did not make apayment.6/10/2016  10:00 AM LW: Email - past due - Emailed customer to remind them to pay June's rent6/6/2016  3:16 PM LW: Note - Overlock - Due to customer not paying for June's rent, per their contract, theirunit is overlocked.5/20/2016  3:01 PM LW: Print - Lease #15/20/2016  3:01 PM LW: Print - Lease Summary - This is the day that the storage unit was rented.This tenant has only made one payment total since renting this unit, and that was the day she rented. Per theabove timeline, you can see that we have attempted contact multiple times, in multiple ways. The $185.86balance was effective until July 18th, as stated in the letters sent, at which time a non-refundable $75.00Auction Fee was added. Currently, their balance reflects Augusts rent and late fees. Please contact our office with any further questions or concerns.Sincerely,Heath Mini Storage