Fairfax Eye Associates

Dear [redacted] ,In response to the letter/complaint received, the following facts are documented in our systems and notesThe patient presented 11/7/for a medical examination and the insurance information was confirmed at that visit as up to dateThe bill was submitted to the insurance company and we received an explanation of benefits 12/26/stating “INSURANCE NOT IN EFFECT” indicating that the insurance was not validThe patient’s mother was called on 1/5/at the phone number on recordShe did not answer and her mailbox was fullAdditional phone calls were placed 1/24/and 2/16/to obtain updated medical insurance information, messages were left to update the medical insuranceThe patient’s mother called the office 2/24/and indicated that she did not have valid medical insurance for her sonThe total bill was $and she was offered a discount to $(37.5%) if she paid the bill immediatelyShe declined to do so and she was informed that she would be responsible for the full amountSincerely,Alex [redacted] M [redacted] , MD, PhD

Dear [redacted],In response to the letter/complaint received, the following facts are documented in our systems and notes. The patient presented 11/7/2016 for a medical examination and the insurance information was confirmed at that visit as up to date. The bill was submitted to the insurance...

company and we received an explanation of benefits 12/26/2016 stating “INSURANCE NOT IN EFFECT” indicating that the insurance was not valid. The patient’s mother was called on 1/5/2017 at the phone number on record. She did not answer and her mailbox was full. Additional phone calls were placed 1/24/2016 and 2/16/17 to obtain updated medical insurance information, messages were left to update the medical insurance. The patient’s mother called the office 2/24/2017 and indicated that she did not have valid medical insurance for her son. The total bill was $240 and she was offered a discount to $150 (37.5%) if she paid the bill immediately. She declined to do so and she was informed that she would be responsible for the full amount. Sincerely,Alex ** M[redacted], MD, PhD