October and 25, my husband and I stayed at the best WesternThe first night we stayed in room [redacted] We both did not get a good night sleep because the mattress was as hard as a rock and the air-conditioner was blowing on us and it was very loudThe second night we stayed in room [redacted] and that mattress was even worse and the air-conditioner was the same issueWhen we checked out we wanted to speak to the manager to make a complaint The manager [redacted] P did not call us back right awayWe had to call her again and then she finally talk to usI told her that the mattress was rock hard and I did not sleep at all and that my shoulder and hip bone was hurting me because of the mattress been so hardI told her to please go upstairs and check out the beds in both rooms to see how bad the mattress wasShe told me she went to both rooms and the mattresses were brand new I told her because of of two sleepless nights, shoulder and hip pain I wanted to be compensated She offere
October and 25, my husband and I stayed at the best WesternThe first night we stayed in room *** We both did not get a good night sleep because the mattress was as hard as a rock and the air-conditioner was blowing on us and it was very loudThe second night we stayed in room *** and that mattress was even worse and the air-conditioner was the same issueWhen we checked out we wanted to speak to the manager to make a complaint The manager *** P did not call us back right awayWe had to call her again and then she finally talk to usI told her that the mattress was rock hard and I did not sleep at all and that my shoulder and hip bone was hurting me because of the mattress been so hardI told her to please go upstairs and check out the beds in both rooms to see how bad the mattress wasShe told me she went to both rooms and the mattresses were brand new I told her because of of two sleepless nights, shoulder and hip pain I wanted to be compensated She offere
I stayed at location on September 21,I was charged $I checked out on the 23rd of SeptemberI was then charged again for same amount on Sept 25thThe manager told me they were having issues with the processing companyTh eyes informed I would be refunded the second chargeThis never happenedIt has been one month since this has happenedI called weeks later and was given run around once againI asked to speak with management and was informed they were out of townI was told I would be contacted backDid not happenI called and was sent straight tout voice-mailI finally contacted my bank to dispute charges and was informed this could take another daysThis is unacceptable
Product_Or_Service: Hotel stay
October and 25, my husband and I stayed at the best WesternThe first night we stayed in room [redacted] We both did not get a good night sleep because the mattress was as hard as a rock and the air-conditioner was blowing on us and it was very loudThe second night we stayed in room [redacted] and that mattress was even worse and the air-conditioner was the same issueWhen we checked out we wanted to speak to the manager to make a complaint The manager [redacted] P did not call us back right awayWe had to call her again and then she finally talk to usI told her that the mattress was rock hard and I did not sleep at all and that my shoulder and hip bone was hurting me because of the mattress been so hardI told her to please go upstairs and check out the beds in both rooms to see how bad the mattress wasShe told me she went to both rooms and the mattresses were brand new I told her because of of two sleepless nights, shoulder and hip pain I wanted to be compensated She offere
October and 25, my husband and I stayed at the best WesternThe first night we stayed in room *** We both did not get a good night sleep because the mattress was as hard as a rock and the air-conditioner was blowing on us and it was very loudThe second night we stayed in room *** and that mattress was even worse and the air-conditioner was the same issueWhen we checked out we wanted to speak to the manager to make a complaint The manager *** P did not call us back right awayWe had to call her again and then she finally talk to usI told her that the mattress was rock hard and I did not sleep at all and that my shoulder and hip bone was hurting me because of the mattress been so hardI told her to please go upstairs and check out the beds in both rooms to see how bad the mattress wasShe told me she went to both rooms and the mattresses were brand new I told her because of of two sleepless nights, shoulder and hip pain I wanted to be compensated She offere
I stayed at location on September 21,I was charged $I checked out on the 23rd of SeptemberI was then charged again for same amount on Sept 25thThe manager told me they were having issues with the processing companyTh eyes informed I would be refunded the second chargeThis never happenedIt has been one month since this has happenedI called weeks later and was given run around once againI asked to speak with management and was informed they were out of townI was told I would be contacted backDid not happenI called and was sent straight tout voice-mailI finally contacted my bank to dispute charges and was informed this could take another daysThis is unacceptable
Product_Or_Service: Hotel stay