Please people wake up! This place will outright steal your money and steal your dreams! All your hope in humanity will be lost if you do business with this ht of a place! I bought a truck that fit everything I was looking for besides looking out for my own bank account! I have over $40,000 in a truck that I still can't even drive! I paid $27,500 for it and stuck $11,000 in it right away, because everything was trashed on the damn thing. I am lucky I made it home on my 140 mile road trip back home! took it directly to my diesel mechanic friend whom I trust. Front lockers were toast, front drive shaft was clapped out, Windshield wipers tore as soon I turned them on. My instrument panel took a ht 2 days after I bought it. Had to send that in to get fixed. After one week, found out head gaskets were blown, because every time we took it for a test drive after every thing we fixed, coolant leaked. tested pressure and found it head gaskets were blown! I haven't even driven this thing and it is just draining everything out of me! Finally get headgaskets repaired and everything else with it, and drive it only 154 miles after, and now all my brakes don't work! This is another $1500 fix. Dust shields are all shot, e brakes are toasted, calipers are all cracked and since I am at it, might as well replace all the rotors and seals! This damn thing is killing me and I am beyond pissed! I haven't even driven this 500 miles. I bought this to haul stuff for what I do. I haven't even done anything but stare at this damn thing! Sits in my yard. That is all. Everytime I use it, I am spending 500-1000 dollars on it to even make it road worthy! I have literally become broke from this truck! I am fixing all the problems that the gents before neglected and now I know why it was for sale! This truck should have been condemned!
I am go to respond to my initial post... Tailgate is junk, the box is bowed out ( I have cum a long to keep it tight). tires are bald and I literally got railroaded! My repair bills per month are more than my payments per month and when you add the two, I am paying for something I can't even drive! I am literally paying to look at it. If I sell it, I will lose my as off even more. So if I try and salvage anything, and keep wrenching on it, I will hopefully have a new 16 year old truck soon! There is not enough space for all the things I have already fixed on this truck that I have not even listed... Pisses me off to even think about it!
I am rejecting this response because: The truck was not in good shape in acordence with ILL.safty laws.The frame had been rotted,broke and welded before I bought it.The dealer is responsible for making sure the vehicles being sold are safe before selling them.A bad frame is not safe.By law the dealer is responsible for the truck.If this truck is not replaced for the full amount paid for it.I will take it to cort.Then its goina caust the dealer even more
Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ rear view mirror is on it wayWhen it comes in we will contact the customer and mail it to him Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Today being May 28th, 2015, it is now days past the day that the business agreed to send me my mirror to my carI have yet to receive it, but will wait a little bit longerIf not received in a week, I will contact the Revdex.com back and re open my case Final Consumer Response / [redacted] (3000, 13, 2015/06/18) */ Still haven't received my rear view mirror for my carRevdex.com spoke with owner of dealership two weeks ago, and still problem has not been resolved
Initial Business Response / [redacted] (1000, 5, 2016/02/06) */ The customer did not purchase a warrantyHe bought the vehicle as isHowever we give all our customers days/mile power train warranty which covers the internal parts of the motor, transmission and rear endWhich we only cover 50% of He never brought the vehicle back to us to inspectHe claims he has an injector problem which is not covered under the 30/mile coverage Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] told me to have the truck diagnosed which I didThe repair shop found multiple problems including faulty fuel injectorsOn a diesel truck the fuel injectors are internally lubricated by oil to build pressure so that the injectors will deliver fuel to the cylinderMr [redacted] claims that injectors are not internally lubricatedI have had repair shops and the dealership tell me that the injectors are indeed internally lubricatedMr [redacted] also claims his warranty only covers pistons as he told me, but yet his warranty says ALL internally lubricated parts
I am rejecting this response because, didn't ask for up keep of vehicle they knowingly passed off a faulty vehiclejust asked to fix, plus I have asked to end the extended warranty and gap ins and still haven't heard from them about refund of dollars
Initial Business Response /* (1000, 5, 2016/08/09) */
THe Customers warranty was late getting in due to misplaced paperworkHowever, cutomer was told to bring the vehicle in for inspection due to time lapseCustomer stated he coulcdnt make it time after timeHe took it to his mechanic and the
only thing the warranty covered that was wrong was the ACDue to failed inspection the refund is being granted
Initial Consumer Rebuttal /* (3000, 7, 2016/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The statement the dealership gave is a lieMy truck is broke down and I can't drive it due to the repairs it needs that would all be covered if I had a warranty but I don't because the dealership failed to send in the contract we both signed and datedThe dealership told me everytime I called that it was going to get taken care of and fixedThat they were going to have it towed to them and taken to there mechanic but it's been since may and nothing has happenedI talked to the warranty company called "C.A.R.S" and they informed me that I am still able to get the warranty when everything is fixed and passes inspectionI would like for Faines auto sales to pay for the repairs to my truck and send my dollars that they have kept since November to the warranty company so it can take effect
Final Business Response /* (4000, 9, 2016/08/18) */
Customer needs to get his vehicle here to the store so our mechanics can inspect his vehicle
Customer bought the vehicle as isAn extended warranty was purchased to cover any future repairsHowever, Faine's Auto is not responsible for the upkeep of thier vehicleIf customer is not satisfied with the extended warranty they are able to cancel the warranty and get refunded
We were not aware of any mechanical issues regarding this truck at the time of purchaseAny alterations/modifications the customer agreed upon at the time of sale
Initial Business Response /* (1000, 6, 2016/09/05) */
The customer is entitled to a refund however, we are not responsible for the repairs of the vehicle
Initial Consumer Rebuttal /* (3000, 8, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I
don't agree it is not their responsibility to pay for the repair of the radiatorIf they would have processed the warranty agreement I would have coverage to get the radiator repairedWhen a dealership receives money for extended contracts or other services it is their responsibility to make sure they have been processed
They need to reimburse for the extended contract and pay me for the repair
Final Business Response /* (4000, 10, 2016/09/13) */
As stated before customer is entitled to a refund however, we are not responsible for the repair of the vehicle
Final Consumer Response /* (2000, 16, 2016/09/20) */
Consumer called Revdex.com today and stated that she has received a new extended warranty and the company has promised to send a check toward the repairs of the radiator
Initial Business Response /* (1000, 5, 2016/03/29) */
Customer was never promised any parts or repairs
Initial Consumer Rebuttal /* (3000, 7, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The salesman called the owner of the dealership Rico
Faine on speaker phone and the business owner stated that they would cover partsThe sales man wrote in the as is agreement that they would cover partsNow that they have received funding from the loan company they are refusing to furnish the parts or the money to acquire them
Final Business Response /* (4000, 11, 2016/04/11) */
As a good faith effort to resolve this complaint, Faines Auto has offered the consumer a $refund
Final Consumer Response /* (2000, 13, 2016/04/14) */
The consumer accepted the $refund offer and has confirmed receipt of the checkThe complaint has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 5, 2016/02/06) */
The customer did not purchase a warranty. He bought the vehicle as is. However we give all our customers 30 days/1000 mile power train warranty which covers the internal parts of the motor, transmission and rear end. Which we only cover 50% of....
He never brought the vehicle back to us to inspect. He claims he has an injector problem which is not covered under the 30/1000 mile coverage.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] told me to have the truck diagnosed which I did. The repair shop found multiple problems including 5 faulty fuel injectors. On a diesel truck the fuel injectors are internally lubricated by oil to build pressure so that the injectors will deliver fuel to the cylinder. Mr [redacted] claims that injectors are not internally lubricated. I have had 3 repair shops and the dealership tell me that the injectors are indeed internally lubricated. Mr [redacted] also claims his warranty only covers pistons as he told me, but yet his warranty says ALL internally lubricated parts.
Customer has a signed document which has the agreed upon price which matches what we have here. We are not aware of any other price the customer is stating.
Vehicles at Faine's Auto are sold with 30 days or 1000 mile warrantys unless otherwise stated. Such warranty is a powertrain warranty that covers internal motor, transmission and rear end. However, the cost is 50/50 between the dealership and the customer. If [redacted] has such warranty...
the store would be more than happy to assist her in this matter.
I am rejecting this response because, didn't ask for up keep of vehicle they knowingly passed off a faulty vehicle. just asked to fix, plus I have asked to end the extended warranty and gap ins and still haven't heard from them about refund of 3800 dollars.
Initial Business Response /* (1000, 5, 2015/05/21) */
rear view mirror is on it way. When it comes in we will contact the customer and mail it to him.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Today being May...
28th, 2015, it is now 7 days past the day that the business agreed to send me my mirror to my car. I have yet to receive it, but will wait a little bit longer. If not received in a week, I will contact the Revdex.com back and re open my case.
Final Consumer Response /* (3000, 13, 2015/06/18) */
Still haven't received my rear view mirror for my car. Revdex.com spoke with owner of dealership two weeks ago, and still problem has not been resolved.
I am go to respond to my initial post... Tailgate is junk, the box is bowed out ( I have cum a long to keep it tight). tires are bald and I literally got railroaded! My repair bills per month are more than my payments per month and when you add the two, I am paying for something I can't even drive! I am literally paying to look at it. If I sell it, I will lose my a
s off even more. So if I try and salvage anything, and keep wrenching on it, I will hopefully have a new 16 year old truck soon! There is not enough space for all the things I have already fixed on this truck that I have not even listed... Pisses me off to even think about it!
I am rejecting this response because: The truck was not in good shape in acordence with ILL.safty laws.The frame had been rotted,broke and welded before I bought it.The dealer is responsible for making sure the vehicles being sold are safe before selling them.A bad frame is not safe.By law the dealer is responsible for the truck.If this truck is not replaced for the full amount paid for it.I will take it to cort.Then its goina caust the dealer even more
Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ rear view mirror is on it wayWhen it comes in we will contact the customer and mail it to him Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Today being May 28th, 2015, it is now days past the day that the business agreed to send me my mirror to my carI have yet to receive it, but will wait a little bit longerIf not received in a week, I will contact the Revdex.com back and re open my case Final Consumer Response / [redacted] (3000, 13, 2015/06/18) */ Still haven't received my rear view mirror for my carRevdex.com spoke with owner of dealership two weeks ago, and still problem has not been resolved
Initial Business Response / [redacted] (1000, 5, 2016/02/06) */ The customer did not purchase a warrantyHe bought the vehicle as isHowever we give all our customers days/mile power train warranty which covers the internal parts of the motor, transmission and rear endWhich we only cover 50% of He never brought the vehicle back to us to inspectHe claims he has an injector problem which is not covered under the 30/mile coverage Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] told me to have the truck diagnosed which I didThe repair shop found multiple problems including faulty fuel injectorsOn a diesel truck the fuel injectors are internally lubricated by oil to build pressure so that the injectors will deliver fuel to the cylinderMr [redacted] claims that injectors are not internally lubricatedI have had repair shops and the dealership tell me that the injectors are indeed internally lubricatedMr [redacted] also claims his warranty only covers pistons as he told me, but yet his warranty says ALL internally lubricated parts
I am rejecting this response because, didn't ask for up keep of vehicle they knowingly passed off a faulty vehiclejust asked to fix, plus I have asked to end the extended warranty and gap ins and still haven't heard from them about refund of dollars
Initial Business Response /* (1000, 5, 2016/08/09) */
THe Customers warranty was late getting in due to misplaced paperworkHowever, cutomer was told to bring the vehicle in for inspection due to time lapseCustomer stated he coulcdnt make it time after timeHe took it to his mechanic and the
only thing the warranty covered that was wrong was the ACDue to failed inspection the refund is being granted
Initial Consumer Rebuttal /* (3000, 7, 2016/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The statement the dealership gave is a lieMy truck is broke down and I can't drive it due to the repairs it needs that would all be covered if I had a warranty but I don't because the dealership failed to send in the contract we both signed and datedThe dealership told me everytime I called that it was going to get taken care of and fixedThat they were going to have it towed to them and taken to there mechanic but it's been since may and nothing has happenedI talked to the warranty company called "C.A.R.S" and they informed me that I am still able to get the warranty when everything is fixed and passes inspectionI would like for Faines auto sales to pay for the repairs to my truck and send my dollars that they have kept since November to the warranty company so it can take effect
Final Business Response /* (4000, 9, 2016/08/18) */
Customer needs to get his vehicle here to the store so our mechanics can inspect his vehicle
We resolved the issue and paid the bill
Customer bought the vehicle as isAn extended warranty was purchased to cover any future repairsHowever, Faine's Auto is not responsible for the upkeep of thier vehicleIf customer is not satisfied with the extended warranty they are able to cancel the warranty and get refunded
We were not aware of any mechanical issues regarding this truck at the time of purchaseAny alterations/modifications the customer agreed upon at the time of sale
Initial Business Response /* (1000, 6, 2016/09/05) */
The customer is entitled to a refund however, we are not responsible for the repairs of the vehicle
Initial Consumer Rebuttal /* (3000, 8, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I
don't agree it is not their responsibility to pay for the repair of the radiatorIf they would have processed the warranty agreement I would have coverage to get the radiator repairedWhen a dealership receives money for extended contracts or other services it is their responsibility to make sure they have been processed
They need to reimburse for the extended contract and pay me for the repair
Final Business Response /* (4000, 10, 2016/09/13) */
As stated before customer is entitled to a refund however, we are not responsible for the repair of the vehicle
Final Consumer Response /* (2000, 16, 2016/09/20) */
Consumer called Revdex.com today and stated that she has received a new extended warranty and the company has promised to send a check toward the repairs of the radiator
Initial Business Response /* (1000, 5, 2016/03/29) */
Customer was never promised any parts or repairs
Initial Consumer Rebuttal /* (3000, 7, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The salesman called the owner of the dealership Rico
Faine on speaker phone and the business owner stated that they would cover partsThe sales man wrote in the as is agreement that they would cover partsNow that they have received funding from the loan company they are refusing to furnish the parts or the money to acquire them
Final Business Response /* (4000, 11, 2016/04/11) */
As a good faith effort to resolve this complaint, Faines Auto has offered the consumer a $refund
Final Consumer Response /* (2000, 13, 2016/04/14) */
The consumer accepted the $refund offer and has confirmed receipt of the checkThe complaint has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We paid the repair bill customer is now satisfied.
Initial Business Response /* (1000, 5, 2016/02/06) */
The customer did not purchase a warranty. He bought the vehicle as is. However we give all our customers 30 days/1000 mile power train warranty which covers the internal parts of the motor, transmission and rear end. Which we only cover 50% of....
He never brought the vehicle back to us to inspect. He claims he has an injector problem which is not covered under the 30/1000 mile coverage.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] told me to have the truck diagnosed which I did. The repair shop found multiple problems including 5 faulty fuel injectors. On a diesel truck the fuel injectors are internally lubricated by oil to build pressure so that the injectors will deliver fuel to the cylinder. Mr [redacted] claims that injectors are not internally lubricated. I have had 3 repair shops and the dealership tell me that the injectors are indeed internally lubricated. Mr [redacted] also claims his warranty only covers pistons as he told me, but yet his warranty says ALL internally lubricated parts.
Customer has a signed document which has the agreed upon price which matches what we have here. We are not aware of any other price the customer is stating.
As stated before the truck was in good shape when it was purchased.
Vehicles at Faine's Auto are sold with 30 days or 1000 mile warrantys unless otherwise stated. Such warranty is a powertrain warranty that covers internal motor, transmission and rear end. However, the cost is 50/50 between the dealership and the customer. If [redacted] has such warranty...
the store would be more than happy to assist her in this matter.
I am rejecting this response because, didn't ask for up keep of vehicle they knowingly passed off a faulty vehicle. just asked to fix, plus I have asked to end the extended warranty and gap ins and still haven't heard from them about refund of 3800 dollars.
Initial Business Response /* (1000, 5, 2015/05/21) */
rear view mirror is on it way. When it comes in we will contact the customer and mail it to him.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Today being May...
28th, 2015, it is now 7 days past the day that the business agreed to send me my mirror to my car. I have yet to receive it, but will wait a little bit longer. If not received in a week, I will contact the Revdex.com back and re open my case.
Final Consumer Response /* (3000, 13, 2015/06/18) */
Still haven't received my rear view mirror for my car. Revdex.com spoke with owner of dealership two weeks ago, and still problem has not been resolved.
When the truck was purchased it was in great shape. The store is not responsible for the upkeep or any maintenance of any vehicles.
You are responsible for selling safe and reliable vehicles! That is it period!