In response to the complaint letter received 2/23/by our office, please see our response belowWe were contacted through [redacted] by Mr [redacted] to assist with a leakage problem in his basement on 12/2/Our office reached out to him (by phone) to determine if this was a request for an estimate or an emergencyAfter speaking with Mr [redacted] , it was evident he was not sure of the cause of his leakageWe explained to him in these situations where we have to do trouble shooting there is a service feeThis was explained by our office manager (Cindy) on the same date 12/2/He was going to explore other contractors and get back to us by the end of the conversationMr [redacted] called us back on 12/7/to move forward with the service call and potential estimate for repairAt this time I personally spoke with him and explained the service charge again and answered his questionsI told him also if we contracted to fix the problem we would credit the service call fee to his final invoice as a courtesyHe accepted, and we set the appointment to visit his residenceOn 12/13/2016, at the service call location, [redacted] ***, [redacted] New York I preformed an inspection and then trouble shot the leakage around his sump pumpI discovered the discharge line installed by a previous contractor was incorrectI dug a few holes and confirmed my discoveryMr [redacted] was with me during the entire processI was on location for approximately hourAfterwards we discussed everything and I gave an estimate for that and additional work in his backyardWe also discussed the service call fee and he told me to "go easy on him"We charged $plus tax as a minimum for all service calls in the [redacted] areaWe will not remove this from collections until paid in fullSincerely, Shaun VFadale, Vice President, Fadale Enterprises, Inc
In brief response to the complaint letter received 10/15/by our office, [redacted] 's statements are in no way accurateThis has been an on-going discussion and dispute for a long period of timeMs [redacted] and her partner (***) are on record in a meeting between my company, the Architect, and the Village of [redacted] stating: "they have no problem with the quality of workmanship"The project was further inspected by the Architectural firm [redacted] Associates, licensed Architect and Engineer [redacted] In an official report, Mr [redacted] states: "we feel that the renovated area poses little threat to human occupancy"Furthermore, before an official inspection by the Village of [redacted] building inspectors office, it was suggested by Mr [redacted] some changes be made in advance to help close for final inspectionAt this time, due to the past due charges unpaid by Ms [redacted] , we will not do any additional work until such charges are paid in fullThese charges consist of service calls, engineered drawings, inspections, and other itemsWe have been fully transparent and compliant with the Village of [redacted] and the inspectors in chargeWe have regular updated communications with all person(s) involved, and supplied them with all necessary documents as requestedUnfortunately, we are dealing with the client's partner (***) who has taken the lead on discussions but is unwilling and incapable of listeningSincerely, Shaun FVice President Fadale Enterprises, Inc
In response to the complaint letter received 2/23/by our office, please see our response belowWe were contacted through [redacted] by Mr [redacted] to assist with a leakage problem in his basement on 12/2/Our office reached out to him (by phone) to determine if this was a request for an estimate or an emergencyAfter speaking with Mr [redacted] , it was evident he was not sure of the cause of his leakageWe explained to him in these situations where we have to do trouble shooting there is a service feeThis was explained by our office manager (Cindy) on the same date 12/2/He was going to explore other contractors and get back to us by the end of the conversationMr [redacted] called us back on 12/7/to move forward with the service call and potential estimate for repairAt this time I personally spoke with him and explained the service charge again and answered his questionsI told him also if we contracted to fix the problem we would credit the service call fee to his final invoice as a courtesyHe accepted, and we set the appointment to visit his residenceOn 12/13/2016, at the service call location, [redacted] ***, [redacted] New York I preformed an inspection and then trouble shot the leakage around his sump pumpI discovered the discharge line installed by a previous contractor was incorrectI dug a few holes and confirmed my discoveryMr [redacted] was with me during the entire processI was on location for approximately hourAfterwards we discussed everything and I gave an estimate for that and additional work in his backyardWe also discussed the service call fee and he told me to "go easy on him"We charged $plus tax as a minimum for all service calls in the [redacted] areaWe will not remove this from collections until paid in fullSincerely, Shaun VFadale, Vice President, Fadale Enterprises, Inc
In brief response to the complaint letter received 10/15/by our office, [redacted] 's statements are in no way accurateThis has been an on-going discussion and dispute for a long period of timeMs [redacted] and her partner (***) are on record in a meeting between my company, the Architect, and the Village of [redacted] stating: "they have no problem with the quality of workmanship"The project was further inspected by the Architectural firm [redacted] Associates, licensed Architect and Engineer [redacted] In an official report, Mr [redacted] states: "we feel that the renovated area poses little threat to human occupancy"Furthermore, before an official inspection by the Village of [redacted] building inspectors office, it was suggested by Mr [redacted] some changes be made in advance to help close for final inspectionAt this time, due to the past due charges unpaid by Ms [redacted] , we will not do any additional work until such charges are paid in fullThese charges consist of service calls, engineered drawings, inspections, and other itemsWe have been fully transparent and compliant with the Village of [redacted] and the inspectors in chargeWe have regular updated communications with all person(s) involved, and supplied them with all necessary documents as requestedUnfortunately, we are dealing with the client's partner (***) who has taken the lead on discussions but is unwilling and incapable of listeningSincerely, Shaun FVice President Fadale Enterprises, Inc
Revdex.com has confirmed with Shaun at business and the customer that an agreement has been reached to resolve the complaint