Factory Select Homes

My husband and I bought our mfg home from the Mesa office in AZ. Our sales person John Mcginley has gone above and beyond throughout this process. I am not proud to admit this but, I can be difficult especially with my age and my many moments of indecision. Our Johnny never failed to be kind, understanding and willing to explain things over till we fully
understood. I want to give credit where it is so deserved. Companies who have caring employees such as Mr John Mcginley and the caring staff at Homes Select will always get my business and referrals. We came out of this transaction with a very nice home that is just right for our retirement and a friend that always had our back. Thanks again Johnny

Revdex.com Serving Central, Northern & Western Arizona EMissouri Ave Phoenix, AZ RE: Case # [redacted] [redacted] To Whom It May Concern: Thank you for notifying us of the above-mentioned complaint Our manager has reached out to Mr [redacted] after he returned from vacation Mr [redacted] ’s purchase agreement is contingent on financing and we understand that Mr [redacted] has been in touch with several contractors over the course of the last couple of months Factory Select Homes provided Mr [redacted] with a list of licensed contractors but Mr [redacted] is the party that we will need to decide what contractor he would like to work with We understand that Mr [redacted] ’s land has additional work that will need to be done and he will need to submit his application with these bids for the lender to either approve or deny him for the necessary loan amount We have not currently received an approval or denial letter Factory Select Homes strive to make sure our customers have a pleasant experience As with every customer, it is our practice to provide customer service to our customer and rely on the terms of the signed purchase agreement Thank you for notifying us of this complaint, if you should have any further questions please feel free to contact me directly at [redacted] Sincerely, Liz S [redacted] VP of Field Operations

We were originally told several things that were factually inaccurate by the sales person we originally started working with: we could get our septic system financed, which he told us was incredibly standard (the manager later told us it is almost impossible to finance a septic), also that we would have a home by NovemberEither of these things by themselves is enough for me to be unwilling to work with them, and one is a breach of our original contract, and the other was a fraudulent sales practiceThe thought of lowering my credit by applying for a loan to work with a disreputable company for the hope of a refund is ridiculousWe are not able to move forward because our sales person told us that there are only two companies we can work with, neither were able to give us a full quote for the necessary work, so it is also not feasible to apply for a loan as no one has been capable of telling us how much money it would costWe need our deposit back since none of the things promised to us verbally or in writing have been accomplished on the part of factory select homes

We have been informed by Brian, with Cavco Homes Service Department, that he was reaching out to MsMartin this week to confirm the scheduled time. Cavco's plans are to be at Ms*** home between October 9th and October 20th. *** Homes has been provided a full list of Ms*** concerns Thank you for bringing to our attention. Sincerely,Liz S***

If the carpet was not going to be installed, why on Addendum "A" was it put install carpet in both bathroomsI paid extra to have crescent edge countersAll countertops have been wreckedI paid extra to have a pantry in the kitchen and overhead cabinets above washer and dryerThey have marks on themIf they are new, you can't tell itWhen your so called expert put the tile in the kitchen, they did not use enough to cover the floorThey put large staples to hold tile downMy contractor had to figure a way to cover them upLuckily he is a lot smarter than your workersHe was able to cover all but one stapleThis one was out way to far, so I will always see itBoth toilet seats have chips in theThe factory sent a small metal strip to cover between the two sectionsIt wasn't even close to the right widthMy contractor had to buy right widthEvery window and inside doors had cracks above and below themI was told this might happen by the movers if they were too ruff when they moved itWell I didn't hire them it was your company that didThe vent above the bedroom door wasn't even screwed inIt was just hanging thereThe front door striker wasn't even put onIt was laying on the inside window ledgeThe back door striker was put on but they cracked the wood and my contractor had to fix it so it would work properlyThere was a hold on the left side of wall by door to washer and dryerAll they did was put some paint on itMy contractor had to fill the holeThey shorted me one flexible furnace duct, which I had to pay forWhen I received my mobile home and saw everything that was wrong, I called John HuntHe wouldn't even talk to meSince all paperwork was signed and you got your money that was the end of anybody wanting to talk to meI send emails to Justyn to tell her everything that was wrongFirst she says she will make out a work orderThen next thing she sends me an email tell me the service department won't take responsibility that me contractor it suppose to take care of everythingYour year warranty doesn't mean a damn thingWe have put a lot of extra money into this homeWe gave you a lot of money for this home that was supposedly new which as far as I can tell it's usedI don't see how this company can stay in business if you treat everybody this wayJustyn made mistakes that we also had to pay more money out then planned on, but you already got our deposit and we had to do it

Better Business Bu rea uServing Centra l, No r thern & Western Ar I zonaIEMissou r I Ave P h oenix , A Z 4•RE: Case# *** : *** *** To Wh om I t May Con cern:Thank you for not I (y ing u s of th e above-mentioned
complaint Please direct any furth er item s to mysel f to en sure that we receive as w e we re not able to open I respon se v I a website.Cavco Homes h as a 1-yem• wa rranty on a ll h omes th at they bui ld for ou r cu stomersTh ey w ill reach out to Ms*** and MrLen h art to schedu le an appointment for serv iceThe h om e wi ll need to be compl etely setup for thiserv ice to occur.On m ul ti secti on h omes, carpet does not com e I n sta lled so th at vvay th ere are not seamsi n ca rpet Thi s is noted I n th e si gn ed pu rch ase agreemen t.\Ne ha ve not I fi ed Cavco Homes of Ms*** and MrLenh a r t's compl ain t.factory Expo Hom e Centers stri ve to mal\ e sur e our custo m ers h ave a pl easa nt exper ience As w I th every cu stomer, I t is our pract ice to pr ov I d e cu stome r service to ou r cu stome1•and rely on th e terms of th e signed purch ase agreement.Thank you for noti(y ing u s of thi s compl aint, if yo u sh ould have any further question spl ease feel free to contact me d irectly at ** *** ***

We received a written cancellation request from Mr*** on October 25th and we will be sending to him the mutual cancellation agreement per the terms of the escrow and purchase agreements. Thank you for notifying us,Liz S***

Revdex.com Serving Central, Northern & Western Arizona 1010 E. Missouri Ave Phoenix, AZ 85014   RE:  Case # [redacted]  [redacted]   To Whom It May Concern:   Thank you for notifying us of the above-mentioned complaint.  Our manager has...

reached out to Mr. [redacted] after he returned from vacation.  Mr. [redacted]’s purchase agreement is contingent on financing and we understand that Mr. [redacted] has been in touch with several contractors over the course of the last couple of months.    Factory Select Homes provided Mr. [redacted] with a list of licensed contractors but Mr. [redacted] is the party that we will need to decide what contractor he would like to work with.  We understand that Mr. [redacted]’s land has additional work that will need to be done and he will need to submit his application with these bids for the lender to either approve or deny him for the necessary loan amount.  We have not currently received an approval or denial letter.    Factory Select Homes strive to make sure our customers have a pleasant experience.  As with every customer, it is our practice to provide customer service to our customer and rely on the terms of the signed purchase agreement.    Thank you for notifying us of this complaint, if you should have any further questions please feel free to contact me directly at [redacted].   Sincerely,   Liz S[redacted] VP of Field Operations

We were originally told several things that were factually inaccurate by the sales person we originally started working with: we could get our septic system financed, which he told us was incredibly standard (the manager later told us it is almost impossible to finance a septic), also that we would have a home by November. Either of these things by themselves is enough for me to be unwilling to work with them, and one is a breach of our original contract, and the other was a fraudulent sales practice. The thought of lowering my credit by applying for a loan to work with a disreputable company for the hope of a refund is ridiculous. We are not able to move forward because our sales person told us that there are only two companies we can work with, neither were able to give us a full quote for the necessary work, so it is also not feasible to apply for a loan as no one has been capable of telling us how much money it would cost. We need our deposit back since none of the things promised to us verbally or in writing have been accomplished on the part of factory select homes.