Factory First Finance, Inc.

I remember this customer very well.  She was very nice and liked the ring immediately.  It was a little large and had to be sized down.  She came in near closing time so I told her it could be sized in time for her departure the next day.  This was accomplished in a timely...

fashion and she was pleased, stating that she would be sure to visit again. She wore it on her hand as she walked out the door. Upon notification that some stones were missing, I explained that occasionally in the process of sizing, the prongs can get flexed because of the slightly tighter curve, and I was happy to fix the ring at no charge, and pay any necessary shipping costs.  I do not give credence to the opinions of other jewelers often times because they do not have either the experience nor the ability to create and design jewelry at my level. This ring has diamonds that are small, but high quality and brilliance, with 58 facets as is standard for full cut diamonds.  The type of prong setting is referred in the industry as micro pave' and is difficult to do.  Many jewelers are not experienced in this type of work. Nor do I give much validity to   the "appraisal", as I know that many places will bad talk others to make themselves appear to be the solution.The ring design is very high quality in it's components and workmanship, and is a labor intensive piece; the price is fair.  I have had my business in various high level locations for 33 years, and have always stood behind my products.  I am well aware of the requirements for posting our return policies, and I am enclosing a picture of these, as well as the communication that I had with [redacted] up to this point.