Factory Direct Bedding

Good luck if you live in Hawaii or Alaska! The site says that it will deliver for an additional fee, but it won't allow you to order it directly from the siteI called twice to ask how much does shipping to Hawaii cost and both times the customer service rep did not know how to answer my simple question and had to escalate it furtherNow, I have received an email stating that they're still looking into it, but that I'll probably need a freight forwarderDO NOT say on your website that you provide a service when you actually don't! Please change the site quickly in order prevent further dissatisfaction from other potential customersThey are working to find an answer to my problem and they may be a good company, but it is disturbing that they make simple promises that they're not sure that they can keep

Good luck if you live in Hawaii or Alaska! The site says that it will deliver for an additional fee, but it won't allow you to order it directly from the site. I called twice to ask how much does shipping to Hawaii cost and both times the customer service rep did not know how to answer my simple question and had to escalate it further. Now, I have received an email stating that they're still looking into it, but that I'll probably need a freight forwarder. DO NOT say on your website that you provide a service when you actually don't! Please change the site quickly in order prevent further dissatisfaction from other potential customers. They are working to find an answer to my problem and they may be a good company, but it is disturbing that they make simple promises that they're not sure that they can keep.