Fabulous Skin Care

Hi ***,In order to sign up for one of our trials online you must click a box stating you have read, understand, and agree to the terms and conditions of the trial If you do not make this acknowledgment you are not able to place an order So prior to your purchase you did make that acknowledgement We are sorry that you felt it was misleading but we openly advertise it as a trial and the majority of our customers love the fact they can try the product before purchasing it.You are correct, their was an attempt to bill your account on 1/19/after your trial period ended for the Lux Allure Ageless Moisturizer, but your card declined so it was never charged In order to resolve this issue we will go ahead and refund the shipping and handling charges of your original orders in the amount of $and $ Typically a refund will show back in your account in 3-business day Also as stated in our previous message, as of 1/19/your accounts with our company have been canceled and you will not receive any further billing or product shipments.Thank you,Support Team

Hi ***,You did place an order with our company for the Lux Allure Ageless Moisturizer and the Lux Allure Eye Serum on 1/05/which are sold on a trial basis The amount you paid was $and $for the shipping and handling of the products The trials on our products are for
and days On 1/9/you contacted our customer service department and canceled the reoccurring service before your trial ended Thus we never billed you anything other than the original shipping and handling amounts With you accounts being canceled you will not incur any other billing or shipment of products as of the cancel date 01/09/2017.I believe you have us confused with another company as none of our products have a price point of $even after the trial is complete.Please let us know if we can assist in any other way.Thank you,Support Team

Although I must have written the amount down incorrectly, YOUR company did attempt to bill my [redacted] Card for both products - which was an amount somewhere around $90.  But you are correct, I have contacted you and cancelled my "subscription" with your company and expect no further charges or product shipments.  I resent the implication that this was my error - your company is unscrupulous in its business practices.Again, let it be on the record that your business is deliberately misleading and I want nothing more to do with it.