Fabulous Flowers and Gifts

Complaint: ***
I am rejecting this response because: I had called numerous times and made sure! It was used for deposit and it works as a credit cardI called both times after I got the confirmation because we were worried about itThey said as long as it said Mastercard it was goodIt works like one when I go to *** *** it wotks just like a credit card it holds room deposits and rental car deposits just like any otherThe point is I called and was told each time it was accepted!! All we want is our deposit back which was paid with said card They misinformed us on the phone numerous times and all most ruined out trip of a lifetime! The manager was there and walked away before we knew who he was!! What kind of company does this!!
Sincerely,
*** ***

Below is our response to *** *** regarding his complaint
*** ***,
I have had some time to review your file and so I am sending you an e-mail response.
Attached are the photos for the damage that was done to the RV. As I mentioned yesterday, in reviewing the first
work order that was presented and signed by you, the parts and labor charged were fair because we need to replace the entire entry door, some of the cargo doors, and the affected trim
The floor damage to the interior floor and the running boards appears to be from spiked shoes like golf shoes or something similar. It appears that you completed your paperwork and we allowed you to stay in the RV overnight. It appears to me that the floor occurred overnight after we inspected the RV and completed the paperwork?
The second work order that was written for the floor repair is $2,as it looks like we will need to replace the entire floor. I reviewed all of the rental agreements for this unit for this year and there was no mention of the damaged floor or running boards in our system or on any Exhibit A that was done for any prior rental including y ours. So this floor damage it did occur on your rental. I'm willing to forgive most of this work order by keeping the deposit that was due to be refunded to you which is $which amounts to 25% of the cost to repair the damaged floor
Please review the attached photos and if you have any questions please feel free to respond via e-mail or by phone.