Eze Fit Boot Camp Reviews (2)
Eze Fit Boot Camp Rating
Address: 360 W Sylvania Ave, Neptune City, New Jersey, United States, 07753
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The dissatisfied customer purchased our 6 Weeks Fall Back Into Fitness promo on 9/7/14 for $197. The challenge started Monday, September 8, 2014. After attending a COUPLE classes (not the "one" class that the customer stated), she sent the owner...
[redacted] a Facebook message and agreed to taking a credit for another 6 week challenge that the gym will run in the future. On November 9, 2014 (63 days after her purchase, NOT "24 days later"), the customer reached out to [redacted] asking for a full refund. He then had his assistant handle the email interaction between the customer. The assistant informed the customer that Eze Fit Boot Camp's website states a 30 day money back guarantee for members only, and since the consumer was on a promotional deal, she did not qualify as a member. The website [redacted] is VERY clear on the "30 DAY 100% UNCONDITIONAL MONEY BACK GUARANTEE – Eze Fitness Group takes your satisfaction seriously. If for any reason you are not completely satisfied within the first 30 days, we will give you a full refund, no hassles, no hard feelings, no worries." This is stated under their "Membership Pricing", which lists prices for a month-to-month option or a 6 month membership option. No where on the website does it state a money back guarantee for promotions. Eze Fit Boot Camp has been in business since July 2010 and has never received a complaint from the Revdex.com or any consumer regarding promotion refunds. The customer filed this complaint on 11/14/14 on 8:31 AM, however, she emailed the assistant at 9:19 AM, and AGREED to accept the 6 Week of boot camp credit that Eze Fitness initially offered her. Eze Fitness has documented proof of emails and Facebook messages for proof.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]