Ez Tires Reviews (1)
Ez Tires Rating
Description: Tire Dealers
Address: 4011 Winters St, Sacramento, California, United States, 95838
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Review: My brother took my car in to get the tires changed. $380 later got new tires with deep scratches that peeled the paint on all four of my wheels, asked for discount or money back and didn't get it. Purchase date: 4-1-14Desired Settlement: Partial refund
Business
Response:
Hello, I am the owner of EZ tires on 4011 winter st. Sacramento ca 953838.On 3/31/14 I received a customer with a BMW who was interested in buying four brand new tires from my shop.This individual agreed to have us install four tires sizes: 245/40r18 for the front and 265/35r18 for the rear.He had a total agreement and had signed the receipt like we asked him to.on the receipt it stated that he is agreeing to pay $380 for the job and also that he agrees to the terms and conditions.In the terms and conditions it is written that the dealer(EZ Tires) is not responsible for any damages done to the wheels during the installment.After the job was done the customer complained that there were scratches on ONE WHEEL.I told him to come back the next day and I will buffer(fix) the damage done to the wheel.Instead he went to the complaint department and made a false statement saying that my business damaged all of his wheels.the complaint made is not true an is very much made up.I agree to the damage done to one wheel and ONE WHEEL ONLY!My Business has always given good customer service and is always happy to take care any problem that customers have.I would like to fix this problem with the customer and will love to repair the one wheel.I would appreciate it if this individual would come back to my shop so we can fix it .thanks.
Consumer
Response:
The case between me and EZ tires has bin resolved and they accepted to give me a partial refund. Please close case