EZ Ride Shuttle

This place has the worst customer service ever. I had scheduled a pick up at the airport for my 75 year old father, and had prepaid. Twice a shuttle showed up and told my dad they didn't have the reservation and they don't accept prepay. When we argued with them that we have proof we've paid, they said oh so and so is supposed to pick you up he'll be by shortly. We called numerous times to confirm someone was on their way, and was constantly told someone was. Finally an hour later the guy arrived. By this time we were pretty upset, we had actually already started booking an uber when the shuttle finally came. I called the number and after seven attempts the owner, Chris, finally answered. When I expressed my disappointment and asked how he was going to make it right, he simply said, "we're picking him up and will take him to his destination." I said that's not enough, we've waited an hour already and that's unacceptable. I started telling him that I would dispute the charges and he immediately got very angry and began yelling at me. He accused me of trying to get a free ride. He then went on to say it is not his fault it's his employees. I told him if he owns the company then he needs to be held responsible. He then very angrily said "fine, I'll give you a free ride." We got off the phone and then he immediately called his employee (my dad's driver) and began chewing him out. On speaker phone, in front of a customer. It was a terrible experience. And I can't believe the owner of the company would speak to someone that way. I never expected to be yelled at after already waiting an hour. I'll never use this company again. Please, steer clear!

In response to Mr *** complaint, when passengers are serviced at the airport, Their transportation is on demand. Many flights are delayed and later than we are expecting, consequently our vehicles may be sent out to multiple opposing directions, which results in a lack of vehicles at
the airport to reasonably accommodate service as requested by a passenger. In this instance, the customer was refunded the cost of their return fare and any additional charges incurred as a result of having to take another provider to their destination since we were unavailable to provide them service for to minutesSo the customer service rep for the airport provides them and alternative service of their choice. We deeply regret any inconvenience, and I hope the customer will understand.Yours truly
***EzRide Shuttle

Review: I had a confirmed reservation for pickup at 4:45 am. They called while I was in the shower and I missed the call. I called back and they said it was too late and they would not pick me up. Apparently a confirmed reservation means nothing to them.Desired Settlement: Close your business or start honoring confirmed reservations.