EZ Mart, Inc

Review: Hi,

I had placed an order through Amazon to the seller EZ Mart for the following

Product: 2015 Newest Model Dell Inspiron 7000 13.3" Convertible 2-in-1 Tablet & Laptop Latest Intel 5th G. Core i5-5200U 8GB DDR3L Memory 500GB HDD USB 3.0 Bluetooth Windows 8.1 (Free Upgrade to Win 10) Silver×1.

I received the item and within two days it stopped working. I returned the item to the address mentioned in the return sticker they provided me through Amazon to a place called GMR Inc. on [redacted]. I had used [redacted] services to deliver the product and the item was successfully returned to their Front Desk as per [redacted]' tracking information on Oct **, 2015. But the seller refused to acknowledge receipt of the product for two months until late December when they suddenly replied that they found the product and downgraded the item to Windows 8 from the Windows 10 I had signed up for and asked me why I returned the product so that they could refund me.

I responded back and have never heard from them ever since.

What is worse? I called Amazon and asked for a phone number so I could directly call them. They do not have a phone number or website or any kind of public information that can lead me to them.The do not even have a store front that is available on [redacted] and I am at my wit's end trying to get to them. So if the address I have listed as the business' address is not the right one I apologize. That is what the return sticker said. But this company is still listed as a seller for the same product I purchased on Amazon's website.

Amazon is not helping me out. They have put me in a loop of A to Z guarantee claims and other appeals to claims, etc but my money worth $669 is stuck and there's no sign of any possible return.I am a student and this is a huge amount for me and I do hope Revdex.com can help me out.Desired Settlement: I request a full $669 refund to the credit card used to purchase this product from the Amazon account of [redacted].