EZ Automotive

To Whom It May Concern:Customer brought vehicle in for inspection with a [redacted] voucher that was pre-paidThe vehicle failed inspectionCustomer was advised of all issues with vehicle and quoted total price for repairs including the 15% discount we provide to [redacted] customersShe elected to have some of the repairs needed performed however she did not elect to do her tiresPennsylvania is a Pass-Or-Fail stateFor the safety inspection, we do not provide free re-inspection - customer only had some of the work needed to pass state inspection completedWe do provide free re-inspection if work is done hereVehicle was brought in and repairs were completed as agreedCustomer was charged exact amount as originally quotedOur invoicing system made an error on their invoice - it reduced the labor hours for the job and charged a higher per hour labor rate however total price remained the same - as originally quotedWe also include the price of the [redacted] on the invoice however it is prepaid and the customer was NOT charged any extra for the inspectionWe explained situation to customer and offered to provide a corrected invoice for their recordsWe do not owe them any refund whatsoeverShe was charged the exact amount as initially quoted and agreed upon.Sincerely,Alexander K [redacted] PresidentE-Z Automotive

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I included with my complaint a copy of my receipt My receipt clearly shows that the 15% discount was not deducted from my order total; as well, my receipt shows that I was charged $95/hr for labor cost, when I was told labor was $75/hr In addition, as per my receipt, even though you acknowledge I prepaid for my inspection cost, I was charged another inspection cost on my receipt.When this was brought to the owners attention, he decided to print out a new receipt, by increasing the cost of the parts, and increasing the labor hours, to come to the same total in which I was charged, which is illegal
Regards,
*** ***

To Whom It May Concern:Customer brought vehicle in for inspection with a [redacted] voucher that was pre-paid. The vehicle failed inspection. Customer was advised of all issues with vehicle and quoted total price for repairs including the 15% discount we provide to [redacted] customers. She elected to...

have some of the repairs needed performed however she did not elect to do her tires. Pennsylvania is a Pass-Or-Fail state. For the safety inspection, we do not provide free re-inspection - customer only had some of the work needed to pass state inspection completed. We do provide free re-inspection if work is done here. Vehicle was brought in and repairs were completed as agreed. Customer was charged exact amount as originally quoted. Our invoicing system made an error on their invoice - it reduced the labor hours for the job and charged a higher per hour labor rate however total price remained the same - as originally quoted. We also include the price of the [redacted] on the invoice however it is prepaid and the customer was NOT charged any extra for the inspection. We explained situation to customer and offered to provide a corrected invoice for their records. We do not owe them any refund whatsoever. She was charged the exact amount as initially quoted and agreed upon.Sincerely,Alexander K[redacted] PresidentE-Z Automotive