We write with regard to the complaint filed with the Revdex.com regarding Eyeconic’s Price Match GuaranteeWe regret if the experience any consumer had on our site was not to their satisfactionWe
appreciate the feedback and opportunity it provides to improve the way we communicate our efforts to offer customers confidence when shopping at EyeconicThe conditions of our Price Match Guarantee are detailed in our frequently asked questions “FAQs”But as a result of your feedback, we have made finding these conditions easier by including a link to the FAQs on our Contact Lenses page, in addition to the link already located on our homepageTo address any concerns specifically related to which competitors meet the conditions of our Price Match Guarantee, our FAQs explain that we only price match authorized online retailers and that the lower-priced online retailer must have the product currently in stock and be an established site, as determined by Eyeconic in its sole discretionContact lens manufacturers require their authorized distributors, like Eyeconic, to comply with their Unilateral Pricing PoliciesUnfortunately, there are several unauthorized online distributors who obtain the contact lenses through unauthorized means and who do not comply with the manufacturer’s pricing policiesBecause they are not authorized to sell the contact lenses in the first place, we cannot offer our Price Match Guarantee to meet their unauthorized pricesWe regret this was not clearer in our advertising, and we hope the steps we have taken clear up that confusionWith regard to the reporting consumer’s specific complaint, it was our assessment that the online retailer he presented did not meet these qualificationsNevertheless, Eyeconic offers the complainant a $discount as a one-time offer as well as free upgraded *** Next Day Air shipping toward the future purchase of merchandise on our websiteOnce again, we apologize for the frustration this miscommunication may have causedYour feedback is invaluable as we strive to continually improve our communications and customer experience
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is mostly satisfactory to meI am still troubled by the vendor's response statement that "Because they are not authorized to sell the contact lenses in the first place, we cannot offer our Price Match Guarantee to meet their unauthorized prices." I'm not sure how *** and other "unauthorized" online retailers advertise and sell thousands of contact lens that are supplied and supported by leading national, name-brand manufacturers if they are indeed "not authorized to sell the contact lens in the first place," as the vendor states. But perhaps, if Eyeconic clearly lists the specifically excluded competitors, by name, who they consider exempt within their published terms and conditions, then customers may be able to make a more informed choice- Please pass along this suggestion to Eyeconic for their considerationRegardless, I appreciate Eyeconic's offer of a one-time $discount as well as the free upgraded *** Next Day Air shipping discount toward the future purchase of merchandise on our website- - What steps do I take in order to apply these discounts to my pending online order?
Please convey my thanks to the vendor and the Revdex.com staff members for their consideration and assistance in this matterSincerely,
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We write with regard to the complaint filed with the Revdex.com regarding Eyeconic’s Price Match GuaranteeWe regret if the experience any consumer had on our site was not to their satisfactionWe
appreciate the feedback and opportunity it provides to improve the way we communicate our efforts to offer customers confidence when shopping at EyeconicThe conditions of our Price Match Guarantee are detailed in our frequently asked questions “FAQs”But as a result of your feedback, we have made finding these conditions easier by including a link to the FAQs on our Contact Lenses page, in addition to the link already located on our homepageTo address any concerns specifically related to which competitors meet the conditions of our Price Match Guarantee, our FAQs explain that we only price match authorized online retailers and that the lower-priced online retailer must have the product currently in stock and be an established site, as determined by Eyeconic in its sole discretionContact lens manufacturers require their authorized distributors, like Eyeconic, to comply with their Unilateral Pricing PoliciesUnfortunately, there are several unauthorized online distributors who obtain the contact lenses through unauthorized means and who do not comply with the manufacturer’s pricing policiesBecause they are not authorized to sell the contact lenses in the first place, we cannot offer our Price Match Guarantee to meet their unauthorized pricesWe regret this was not clearer in our advertising, and we hope the steps we have taken clear up that confusionWith regard to the reporting consumer’s specific complaint, it was our assessment that the online retailer he presented did not meet these qualificationsNevertheless, Eyeconic offers the complainant a $discount as a one-time offer as well as free upgraded *** Next Day Air shipping toward the future purchase of merchandise on our websiteOnce again, we apologize for the frustration this miscommunication may have causedYour feedback is invaluable as we strive to continually improve our communications and customer experience
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is mostly satisfactory to meI am still troubled by the vendor's response statement that "Because they are not authorized to sell the contact lenses in the first place, we cannot offer our Price Match Guarantee to meet their unauthorized prices." I'm not sure how *** and other "unauthorized" online retailers advertise and sell thousands of contact lens that are supplied and supported by leading national, name-brand manufacturers if they are indeed "not authorized to sell the contact lens in the first place," as the vendor states. But perhaps, if Eyeconic clearly lists the specifically excluded competitors, by name, who they consider exempt within their published terms and conditions, then customers may be able to make a more informed choice- Please pass along this suggestion to Eyeconic for their considerationRegardless, I appreciate Eyeconic's offer of a one-time $discount as well as the free upgraded *** Next Day Air shipping discount toward the future purchase of merchandise on our website- - What steps do I take in order to apply these discounts to my pending online order?
Please convey my thanks to the vendor and the Revdex.com staff members for their consideration and assistance in this matterSincerely,
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