Extreme Customs

Avoid this shop at all costs! Its a long story, I'm from Az and ordered wheels and tires through this shop and what a mistake that was. From the start I had problems. The sales rep [redacted] changed the tires on the invoice after I purchased them, so I had to call him and change it back. His response to that was, "I thought these would ride better". Next I was waiting for the wheels to be delivered, of which I was told would take 1-2 weeks max. So I received them after about 3.5 weeks, ok no big deal. Put them on my vehicle and had an extreme shake. So I had the wheels and tires rebalance, of which they were supposed to do. Then after 2 days my tire pressure warning light came on. The sensors I just paid Extreme Customs to install. I tried to readapt the tire sensors myself, having over 12 years of experience in the automotive field, and was unsuccessful. So I took it to discount tire and they were unsuccessful. So I tried another discount tire and they were unsuccessful. So I finally broke down and took it to a high performance tire shop and they were unsuccessful as well. I finally just repaid for some new sensors and had them installed. So after over a dozen calls to Extreme Customs, I asked [redacted] for a refund for the tire sensors and he tells me ok as long as they aren't damaged. At this point the sensors don't work, who cares if they were damaged when they were removed to fix your problem! So I paid to ship them back to them with shipping confirmation. They received their sensors a week later on a Monday. I called them that Friday asking when I will receive my refund and [redacted] told me 1-2 weeks it will be back in my account since the sensors checked out ok. So 3.5 weeks go by and nothing, so I give him a call once again and states he just tested them and I will receive my refund in a few days. He lied to me before telling me he already tested them 3.5 weeks earlier! So I told him if I don't receive my refund in 48 hours I am going to put a stop payment on my credit card. [redacted] then asked me to talk to his manager and I said I would be happy to. [redacted] then back on the phone and said his manager is busy and will give me a call later. Well now 48 hours later I finally receive a refund but never received a call from his manager. To sum it up TERRIBLE COMMUNCATION, LYING, POOR PRODUCTS, and when or if you have problems with this shop they treat you like dirt.

Review: I contacted extreme customs llc on Novmber 7th 2013 to order a set of rims and tires. I spoke with a kid named [redacted] to see if they could get me a good price on these. He asked me "what was the best price you have been quoted and by whom" so I gave him that info. He says let me see if I can get that beat. I told him, well I NEED these no later than Nov 15th 2013 because I have to leave town for work for 3 weeks on Nov 19th, would that be a problem. [redacted] responds and says "no, we have those in stock so they will go out right away, Monday at the very latest and they will take 4 days to get to you". He seemed very helpful and the service was great at this point so I tell him Ok great lets order them up. My card gets charged on Sat Nov 9th so I assume that meant my wheels were shipped out Friday or Saturday Nov 8th or 9th. So come Monday I have no tracking info so I call [redacted]. He informs me that he made a mistake and that he didnt have the rims in stock but that they would be in that afternoon and they would get them mounted and out the door Tuesday Nov 12th so I would still see them on Friday Nov 15th as promised. Well Tuesday I call in the AM to make sure that everything was good to go. He says let me go check and I will call you back in 10 mins...an hour rolls by and no call. I call him back to see whats going on and he informs me that my wheels still are not there yet but should be there any time now and that they will go out today. So Wends at lunch time still no tracking info so I call him again. He tells me they are here and being mounted as we speak and will go out today. I tell him...well there is no way they will be here for Friday Nov 15th as I was promised then. He tells me, "I am going to have them expedited so you will have them on Friday even though it is going to cost our company a lot of money to have them expedited, thats what we will do". OK great. So I get tracking info late wends and I try to check the tracking info but it says no record found...so I assume that it just hasnt been updated in the shipping companies system, that didnt surprise me. Thurs morning I wake up and check tracking and it still says "no record found". So now I am worried and instead of calling Extreme I call up the shipping company. They tell me that the order is scheduled for pick up from extreme today....THURSDAY Nov 14th. I ask them, ok well when is the delivery date set for, Friday? they are being overnighted? They say no they are stanadard ground frieght and wont leave WI until Friday evening and wont be into Phoenix until sometime on Tuesday Nov 19th! I explain to them my issue and that I have a 3pm flight on Tuesday Nov 19th and that I need to have these wheels before then. They said we may be able to pick them up Tuesday morning if they arrive in time. Well I just got a call from the shipper and the wheels will not even be into Phoenix until late Tuesday or early Wends the 20th...after I am gone for 3 weeks! So [redacted] and extreme customs dropped the ball on me. They lied to me telling me the wheels would be here Nov 15th at the latest. They lied telling me the wheels were in stock when in fact they were not. Then they lied to me about them shipping out when in fact they were still in their building. They lied to me telling me they would pay the additional costs to have them expedited when they did no such thing. So now I just had to pay a little over $400.00 to change my flight to go out on Thursday Nov 21st so I can be here to accept delivery of these wheels. Oh and did I mention my truck is sitting in the garage on Jackstands! I have tried to contact [redacted] my sales guy as well as Tyler the owner. I called and asked to speak to Tyler and was told he was not available. I also emailed Tyler on Friday Nov 15th when my order did not show up...he is yet to respond. I tried to call [redacted] this morning and keep being put on hold so I left him an email so I am now waiting to see if he will respond. If neither respond then I will just take further action.Desired Settlement: partial refund to cover my $422.60 expenses incurred due to the lies I was given by Extreme Customs staff.

Business

Response:

It is my understanding that there was an issue with the freight company and a delay on their end after we shipped it. I have no problem giving you a partial refund like you asked. Please call us at ###-###-#### so we can get this resolved.

Blows the competition out of the water!! I use EC for all of my wheel/tire/audio needs. Not only are they experts on getting the correct fitment for your vehicle, Their prices and service are 2nd to none!! If you have a lifted truck this is the place to go for wheels and tires! Very knowledgeable staff is there to help you with any questions you may have. They carry Wheels, Tires, Lift Kits, and Accessories Bottom line... If you want quality service for the best prices anywhere, visit Extreme Customs Today!!!

Review: Emailed them on ebay and had questions about wheels. They provided me a phone # to call for info when I called I had a question about product polished and chrome. Sales said that at the time they were out of chrome wheels for my 67 Mustang but if you put the polished and chrome side by side you could not tell them apart. I ordered the wheels and tires for the car that came mounted and balanced and when received I called sales and questioned the finish of the wheels scratches and dull spots throughout the wheels. After a few unreturned emails and phone calls I finally talked to the sales rep and he said that is how polished wheels come. Not happy with the wheels I wanted to return them and he suggested that the best way to solve the PROBLEM was to order and pay for the chrome wheels then remount the tires and return the dull ones and would get a full refund for old wheels mount and shipping. I received the new rims that I had to also pay for and an extra $115 to mount and balance but there were no return labels for the bad wheels. Once again after many emails and phone calls I got to talk to the sales rep and another run around. Over the next two weeks I finally received an answer that they would not pay remount and balance or shipping but would not charge me a restock fee. Needless to say I was not happy that I would get a credit for wheels minus - $115 mounting and shipping $69 for a product that was not as described. I tried to work with them and this is there solution. I would look for a better place to buy your wheels from never support a company who conducts business with there customers like this. never should a customer be on the hook for $184 for a bad not as described product.Desired Settlement: Refund for polished wheels shipping and remount and balance . Not to much to ask.

Business

Response:

I looked into this issue and I apologize that you are unhappy. However, as you mentioned, the chrome wheels were on backorder at the time you wanted to order them. Jake did his job and offered you something similar. In this case, it was the exact same wheel but with a different finish. You decided to give them a try. When you called to say that you didn't like the wheels and you wanted something else the chrome ones became available. We can't offer you a credit because you didn't like the wheels that you decided to try. Jake agreed to waive the restocking fee for you if you wanted to ship the wheels back. Normally we don't even do that because we can no longer sell the product as "new" because we mounted and balanced them free of charge for you. After he told you that he was authorized to take them back and waive the restocking fee, this is the response we received. (I'm sorry for the language but I wanted the Revdex.com to know exactly what we received from the customer)--

I was looking for some tires and wheels for my vehicle locally and online. I found Extreme Customs and a few other places online and decided to call. The sales rep at Extreme was very helpful and answered all my questions. I placed my order and it showed up 2 days later! The entire experience was great and I'd definitely recommend Extreme Customs to other and I'll be back in the future!